We recently performed a minor upgrade to the login portal, which may be causing the issue you're experiencing. If you're facing similar login problems with your Zyxel account, please try the following methods to resolve it:
- Force Refresh Your Browser:
On Windows, pressCtrl+F5, or on macOS, pressCommand+Shift+Rto bypass cached files and load the latest version of the portal. - Clear Browser Cache:
Navigate to your browser settings, clear your cache, and restart your browser before attempting to log in again.
We apologize for any inconvenience this may have caused and will work to improve the login portal upgrade process in the future.
If you need further assistance, please don't hesitate to let us know.