Sometimes you need to shift licenses from one device to another via our MyZyxel - Platform. As this was not possible before to do for the customer directly, we enhanced our portal in a way that this now should be possible, following the steps mentioned below.
Please make sure both devices are registered in your MyZyxel-Account before you do any actions, as this is mandatory. Please step into contact with our support team if help is needed in transferring devices from one account to another.
- Log in MZC 2.0, click “My Device”
- Find the device license you want to transfer, and then click device “mac address”.
- Linked services
- Select the license you want to transfer
- Click transfer button, it pop up a window, you can select which device you want to transfer to, it only list the device registered under this account.