Transferring a license in the Myzyxel Portal

Sometimes you need to shift licenses from one device to another via our MyZyxel - Platform. As this was not possible before to do for the customer directly, we enhanced our portal in a way that this now should be possible, following the steps mentioned below.

Please make sure both devices are registered in your MyZyxel-Account before you do any actions, as this is mandatory. Please step into contact with our support team if help is needed in transferring devices from one account to another.

1. Log in MZC 2.0, click “My Device” 

2. Find the device license you want to transfer, and then click device “mac address”. 

3. Linked services 

4. Select the license you want to transfer    

5. Click transfer button, it pop up a window, you can select which device you want to transfer to, it only list the device registered under this account. 

KB-00168