Welcome to our Smart Support offering for our Partners!
Our team offers an effective combination of broad customer services combined with deep product knowledge.
SMART Support includes:
Preferred Agent: We like to talk to you and are happy to offer our Gold Partners their preferred agent - then you already know when calling to whom you want to talk
Feature Request Proposal: Our Gold Partners are invited to share their demands and requirements with us - we're happy to implement what is needed to support our businesses
Priority Phone Queue: 30-second response time guaranteed for Silver and Gold Partners when calling us
Knowledge Base Article / Video Request: If Gold Partners have a request to create new Knowledge-Based videos or articles based on their needs to give better support to their customers, no problem - just reach out to us
Enhanced Service Levels: Improved service times to enable fast turn-around times and customer success.
SMART Support will be automatically activated based on your partner level