Next Business Day (NBD)

Next Business Day Advanced Replacement Services

Within Zyxel, we understand that our customer's networking equipment is critical to their business's on-going running. As a result, we strive to continually review our manufacturing procedures to ensure the products we sell are reliable and meet our customer's network's demands. We appreciate that sometimes something can go wrong and have defined a range of warranty services designed to meet our customers' expectations. In an unlikely event of failure on Zyxel networking equipment, our Advanced Replacement Services enable us to minimize our customers' impact and have them up and running as normal as soon as possible. This saves costs and helps our customers to recover quickly.

The Advanced Replacement Next Business Day Services from Zyxel

Zyxel has defined two levels of advanced replacement services applicable to our business products to take the stress out of equipment failures. The service covers all products listed under the SMB section of the Zyxel local websites. In Zyxel, we believe our customers should define the decision on the level of service. As a result, we offer our customers the choice of two levels of service:

Next Business Day Shipment (NBDS)

This service is free for all Zyxel professional network product or SMB Business products. The Zyxel service and support organization will send out a replacement product to you from our service centre on the next business day after notification and failure acceptance. On receipt of the replacement item, you arrange the return of the defective one to us.

Next Business Day Delivery (NBDD)

In addition to the standard free service, Zyxel offers a chargeable Next Business Day Delivery Service(NBDD) for our customer's critical networking equipment. To enable this service, you purchase a service license, link it to the registered device, and in the event of a failure Zyxel will guarantee the dispatch of the replacement product on the same business day as your notification to Zyxel of the issue.

Next Business Day Delivery (NBDD) Service for Gold Partners

Starting from 01.01.2021 we offer this NBD Service for all ZAP Products offered by our Gold Partners of the Zyxel Ally Partner Program.

Important

Please have a look into the Terms and Conditions of our NBD services regarding country coverage, limitations and so on:
Next Business Day (NBD) Terms and Conditions

Products

For a list of all products specifically covered by the Advanced replacement services: please click here.

Should you have a query about the coverage of a specific product, please contact your Zyxel sales office or the local Zyxel support organization.

If you are interested in how to register your device and link an NBD license to it, have a look at the following video: