Wondering how to upgrade the firmware on your VMG? Not any longer!
This article will guide you through the process needed for this task!
Walkthrough Steps
- Please contact the support team (support.zyxel.eu) for the firmware of your VMG.
- Log in to the unit by entering its IP address and the credentials for an admin account (by default, the username is “admin”, the password is “1234”)
- Navigate to Maintenance > Firmware Upgrade and click “Choose File” under the “Upgrade Firmware” section
- Navigate in your file system to your VMG firmware file in the .bin format, perform a double click on it and click “Upload” in the VMGs web GUI
- After waiting until the upload is finished, you will see on-screen that your device is rebooting. Please wait five to ten minutes before refreshing the page and log in to your device again
Please note:
When you have problems accessing or login into the web GUI again, we would recommend deleting your browser cache and cookies and maybe also try the private/incognito mode of your web browser.
Be aware the interface of newer VMG models may differ from the one in the video linked below.
Comments
17 comments
There is no "Firmware Upgrade" option on the Maintenance menu. A quick Google search shows this is a common issue.
Same problem here, and so far cannot find solution, where is my "Firmware Upgrade" button? It may be fixed with the present issue but as far I cannot upgrade the firmware I will not have Firmware Upgrade button.
When I upload the .bin file, my router gives a message that the file is invalid. It won't allow me to perform the update.
Dear John Hopkin, Tibor Tóth and Brent Engelbrecht,
Sorry for the late reply.
Which Firmware Version and VMG Model are You using?
I'm using a VMG3625-T20A.
I downloaded the firmware from the website yesterday
https://download.zyxel.com/VMG3625-T20A/firmware/VMG3625-T20A_5.30(ABIE.5)C0.zip
Dear Brent Engelbrecht,
As mentioned by my Colleague, In Your Support ticket, You are using the Version H1 which is a specialised ISP Version.
You downloaded the C0 from our Server which is our Zyxel (unbranded) Software.
This version is not compatible with Devices that use a specialised Firmware like the H1 on Your Device.
Please get in touch with Your ISP in order to get the latest Firmware Update.
David Mössner
VMG3925-B10B, not sure what the Firmware version is. I can't find it anywhere, maybe because the Firmware Upgrade menu is missing?
I'm under the impression that this is an issue I would need to take up with my ISP, who supplied the unit. Is that correct?
Dear John,
If the Device was provided by Your ISP then Yes.
You need to create a non-Admininstrator User account in Maintenance > User Account and login with that User account in order to see Maintenance > Firmware Upgrade.
Dear Mr Ponder,
Which VMG and Firmware are You using?
VMG3925-B10B latest firmware. But not seeing the Firmware Upgrade is a common comment in this article and has not been addressed.
@Jason - many thanks, creating a non-admin user let me access the Firmware Upgrade option, and I'm now up-to-date.
Jason Ponder John Hopkin
As mentioned already above, If the Device came from an ISP, the Firmware upgrade is locked with the Admin User (That is correct).
If the device comes with a firmware provided by us (e.g. VMG3625-T20A_5.30(ABIE.5)C0 -> emphasis on the C0)
Then the Admin must be able to upgrade the Firmware.
My device didn’t come from an ISP. No matter what you say, to see Firmware Upgrade you need to log in with a non-admin user account. This works as confirmed by me and John Hopkin above.
Dear Jason Ponder
I tested it here on my End with a VMG3925-B10B:
Boot base version: V1.63 | 12/17/2018 15:01:03
Firmware version: V5.13(AAVF. 1 3)C0
Kernel version: 3.4.11
DSL modem code version: A2pv6F039x6
DSL driver version: d26u
WLAN code version: 7.14.164.23.cpe4.16L05.0 kdb
3G WWAN package version: 1.18
Username: admin (default Credentials)
Password: 1234 (default Credentials)
I have the same unit/firmware but I don’t get the Firmware Upgrade option unless I log in as a non-admin user account. I can see no way to add screenshots here.
Dear Jason Ponder,
If You are okay with it, I will create a Ticket for this Issue.
Then You can send it to me via e-Mail.
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