Removing a device on Nebula Control Center

When selling or exchanging your Nebula product, it might be necessary to remove your Nebula device from your Nebula Control Center Organization. This tutorial will show you the process of removing a device from the current Nebula organization.

Walkthrough steps
1. Log in to your Nebula account: https://nebula.zyxel.com

2. Go into your Organization where the device is registered
3. Navigate to Organization-wide > License & Inventory > Device page

4. Mark the device(S) you want to remove by clicking on the checkbox left of it

5. Click on the Action button and select the option "Remove from Organization"

6. A confirmation pop-up window with a summary of the actions will appear, click Yes to proceed.
7. Now you should see that the device is not included in your organization anymore.

8. The device will revert back to factory settings after being removed from the Organization.

Note: from Nebula License 2.0 released on April 11th 2021, removing a device from an organization does not unregister the device from your MyZyxel portal account. 

To reuse the device with another account, you can raise a support case to us!

IMPORTANT:
Please keep in mind, that licenses associated with the products will remain active and bound to the device itself!

Also interesting:
Do you want to have a look directly on one of our test devices? Have a look here in our virtual Lab:

Virtual Lab - Nebula Basic