The Zyxel GREEN system allows you to buy spare parts for many Zyxel products even long time after the warranty has ended. There are different kinds of spare parts:
- external (accessory) parts, such as power supply, cables and mounting parts
- internal spare parts, such as fans, power modules or daughter boards.
To check the warranty status of the product and the availability of spare parts, please open a Return Material Authorization to us by using the contact options.
Our RMA staff will check, if the device or spare part shipment is covered by warranty or quote the respective spare part to you by email. The parts will be handled by our service center in your nearest country. If there is no warranty the quotation will reach you by email and is made in the format of a cost estimation. The normal process is to accept the quotation by paying the cost, then we send the spare parts immediately to you.
For any assistance you can get into contact with the RMA department.