To obtain an RMA case number and start the process of swap or return of a product, we require customers to complete the "Return Material Authorization" Form. You can find this form in the Contact Us area under Mail Support, besides Chat and Phone contact information.
Before you can send the request to us, make sure you got the correct serial number of the device directly from the bottom label. If you provide us with a wrong serial number, many problems can orrur in terms of warranty status, license transfer or service type.
The form also requires the requestors contact details and the possible alternative return address if the device shall be sent to another customer.
In case you have more than one device to claim, please separate the serial numbers and error description by comma. You can also use the attached excel file to list down the serial numbers in column A-C, Lines 2-199 and your details in Line 2, columns D-K, alternative address column M-S