Sometimes it is needed to gather more information for further debugging. Collecting the diagnostics on a controller with the necessary tick-boxes set can help the support team to further troubleshoot the issue.
To gather the diagnostics file, you first need to go to MAINTENANCE > Diagnostics > Diagnostic > Collect on Controller and click on the "Collect now" button.
The device needs some time to collect all information, please be patient until it finished.
If the issue is related the wireless network, collecting the AP logs is necessary.
Select the issue AP and collect the log.
Go to MAINTENANCE > Diagnostics > Diagnostic > Collect on AP> Collect now.
Afterwards you can send in the generated file to the support team for further checking.