2FA Solution - Multilingual SMS show abnormal information

This KB will give you some information, if your SMS provider can´t support Multilingual SMS Service for 2 Factor Authentication.

Currently, Zyxel 2FA products i.e. (ATP, ZyWALL, USG) series send out the SMS information text with a multilanguage code to your SMS provider. It seems that some SMS provider can´t work with this information and change the code to a correctly deliver.

It may show up like this before the verification code show up:

“------=_Part_9450_23069686.1176715646574
 
 Content-Type: text/html; charset='UTF-8'
 
 MIME-Version: 1.0
 
 Content-Transfer-Encoding: 8bit' 

If that is the case, your SMS Gateway Service is not supporting Multilanguage SMS Service or you may don´t habe right license for that.

To get away from this message delivered, we are working on a new feature to deliver only the code to your customer. This require a new Firmware and a change in 2FA layout:

This is the new design for the feature:

You can now select "Default" which will only send it out in English always and just your Text / Code.

or

You can select "Multilanguage File" which is performing as it is right now (4.38 Firmware).

The feature will be roll-out in v4.60 firmwware (End of 2020) if you encounter this issue before, please be in touch with our Support Team and asked for Firmware: 200400084