We are delighted to offer our assistance to you - We have developed a comprehensive Knowledgebase to provide our customers with access to various topics, FAQs, Debug Flows, and Labs that can assist you. You can explore our Knowledge Base by clicking on the following link: [Knowledgebase]
Note: If you're not a Zyxel customer yet and are interested in buying our products for your business, please get in touch with our expert Sales team dedicated to your region - click here.
In certain situations, you may not find the specific information you are seeking or prefer to communicate directly with one of our Experts. If that is the case, we kindly request that you contact us using the following options:
Raise a Support Ticket
For Technical Support related topics, you can submit a Support Ticket through the following link:
Open a Support Request
Advanced Notes for Support Ticket Creation:
- On-Site visits require our assistance should be scheduled and aligned within 48h in advance
- Sending in HTTPS Remote Access is more convenient and could speed up your case
- Adding a callback Number and asking for a callback if you like to speak with us
- Provide attachments (Diag Files, Tech Support Logs, and a network diagram)
- Monitor your inbox our response times are usually quite fast
- Please raise separate tickets for each technical issue encountered.
For Warranty / RMA requests, you can submit a RMA Ticket through the following link:
Open a RMA Request
We will promptly provide you with an individualized response. If necessary, we will also arrange a callback.
Contact us by phone (only available for selected Business Customers)
You can contact us via phone by using the following link:
We assure you that we will be in touch with you as soon as possible. Thank you for choosing Zyxel products!