Note: This refers to a Certificate Authority Expiration due in May 2020, which potentially might lead to inaccessibility of your Multy devices via the Multy App - more information can be found here.
Please follow the instructions below to reset your Multy and re-install your network system.
1. Please download the latest Multy App version:
2. Reset your Multy by holding down the reset button for 5 seconds, a fast-glowing red led should blink. Wait for 3~5 minutes for it to load. Multy will later glow blue slowly, then it is ready to install your Multy.
3. Open your Multy App to start the installation.
Please note: Multy App requires an internet connection, please switch the network setting to 4G LTE or other WiFi SSID on the phone.
At step #10, App will ask for your permission to connect the default SSID of Multy, then your phone will connect to the MULTY_XXXX SSID(Step #12), and start to renew the certificate. You may notice the wifi has switched to the Multy SSID.
Please Note for Android users, Step #10 will not appear, Android phone will automatically connect to the default SSID, and App will lead to the step #14 after the certificate has renewed.
At step #14, you should have renewed the certificate.
Please keep following the steps to finish your setup along with a firmware upgrade.
Note: the WiFi SSID and Password will be MULTY_XXXX and the MAC Address of your Multy. You can change the SSID and Password on the WiFi Settings (Step #20).