Please note: In case you have not updated your device before May 2020 and therfore find yourself in the position being unable to access the devices, please head here.
We have pushed a firmware upgrade notification to your Multy app in early March to update your Multy series WiFi System. To ensure your protection in device management with Zyxel database instances, we renew the certificate authority and creates new root certificates to ensure our customer connections are properly processed for years to come. Upgrade before the expiration date(30th May, 2020) to avoid any interruption of your device management.
Firmware update process is as below:
1. Supported Models: All Multy series WiFi system including Multy Plus (WSQ60), Multy X (WSQ50), Multy U (WSR30), Multy Mini (WSQ20)
2. Firmware update can be done in Multy App:
1)Open Multy app, click the bar menu.
2)You will see an update button on the sub-menu of information.
3)Click on "Update" button to get the latest firmware version.
4)The latest firmware has been updated.
Multy Plus (WSQ60: V2.20(ABND.3)C0)
Multy X (WSQ50: V2.20(ABKJ.3)C0)
Multy U (WSR30: V1.00(ABMY.10)C0)
Multy Mini (WSQ20: V1.00(ABOF.8)C0)
If you have questions or issues, please reach out toward our support team - we will be happy to help you out furthermore!
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