Zyxel is always evolving and now offers additional services - Zyxel Value Added Services!
This article will cover and summarizes all of our available Services.
If you are part of the Partner Program, then you will even receive benefits:
- Added discounts levels
- News and Exclusive Promotions
- Deal Registration and Project Price support
If you are interested in our flyer on this topic, you can have a look at it at the following link:
Let us get started with our journey,
Customer Experience Center -> Campus Academy -> Campus Services -> Support Campus -> Zyxel Care
Seeing is believing - Experience an environment that inspires your imagination and explores the future!
- GPON
- The answer to the bandwidth-intensive challenges of tomorrow
- DAS
- Understanding DAS Solutions: Active DAS, Passive DAS vs. Zyxel DAS
- SD-WAN
- Reliable WAN, advanced provisioning, Secure WAN, versatile solution
- Zyxel Certification Program
- ZCNE Level 1: Security, Wireless, Switch & Nebula
- Purchase via e-learning platform & distribution
- Direct purchase possible
- Partner Program Engagement
- Discount for Ally, Silver & Gold
- EXAM only
- The platform can also be used to take exams at the end of classroom training
- Configuration Services
- Technical configuration services in eight different flavors
- Wifi coverage study
- Site-Survey assistance
- Purchase via webshop & distribution
- Direct purchase possible
- Enlarge your Zyxel portfolio range
- Complement Zyxel products with our enhanced services
|
Configuration Service |
Description |
Devices |
|
Firewall |
Setup of a firewall with Single- or Dual-WAN, LAN, Port-Forwarding (max. 5) and system default values |
ATP, USG, VPN, USG FLEX, ZYWALL |
|
VPN |
Setup of one VPN-Tunnel (static or dynamic) Site-to-Site or one Client-to-Site |
ATP, USG, VPN, USG FLEX, ZYWALL |
|
Premium |
Combines Firewall, VPN, Controller and Hotspot into one package! + Can be used for Nebula or any other request too! |
All products and all technologies |
|
Wireless AP |
Setup of one Access Point (Standalone Mode) with SSID, Multi SSID (max. 2) and VLAN Setup (Standalone Mode) |
WAC, WAX, NWA |
|
Wireless Controller |
Setup of one WiFi-Controller (NXC or USG), including Multi-SSID, VLAN and Authentication |
NXC, ATP, USG, USG FLEX, ZYWALL |
|
Hotspot |
Setup of one Firewall-Module "Hotspot", including setup of Hotspot-Management for a WiFi-network |
UAG, NXC, USG, USG FLEX |
|
DSLAM |
Setup of one Zyxel-DSLAM for "Hospitality" with one xDSL-profile and basic port-configuration |
All DSLAM |
|
Switch |
Setup of one Zyxel Switch with up to 5 VLAN & PoE |
All manageable Switches |
|
WiFi Site Survey |
WIFI Planning (from DE office) for a Map |
Support Campus
- Support Service Portal
- Knowledge Base and support request creation that couldn’t be easier and intuitive
- Partner Phone Support
- Direct contact with our specialists to overcome technical challenges
- Virtual Lab
- Check-out our business solutions and professional devices in our Demo Zone
- Self-Help Videos
- Enrich your competence by watching our detailed step-by-step guide
Zyxel Care
- Warranty Services
- Zyxel will send out a replacement product after acceptance of a product failure
- Repair & Spare Part Service
- Competent and qualified service technicians to protect your investment
- Smart Support
- Premium Support Services to ensure project success
- Next Business Day Service (NBD)
- Advanced Product Replacement for ‘high availability’ businesses
- RMA-Type Professional and NBD service are available in Belgium, Czech Republic, Denmark, France, Finland, Germany, Ireland, Italy, Poland, Spain, Sweden, The Netherlands, and the United Kingdom.
- NBD+1 service is available in the North of Sweden, Austria highlands, Hungary and Slovakia, Islands, and highlands of countries named under NBD with less covered infrastructure.
- The service lead time will extend in case of local bank holidays. The Service Centre will provide details during the request procedure.
Zyxel Support Campus - Yes, We Care!
We created a two-sided overview that covers all aspects of our Value Added Services from our Customer Experience Center to Zyxel Care - unlock your potential!
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