Multy U - Troubleshooting

If you have installed your Multy and stumble upon any problems with your Multy U, then this article might help!

Table of Content

Keep track of the LED lights of your device

Firmware- and Application-update

Check your connection speed

Check the placement of your Multy Devices

Check your WiFi signal from the phone to the Multy

If you have any problems with installing a second Multy U 

Keep track of the LED lights of your device

If you have any problems with your device, the first thing to check are the LED lights:

Let's say that you have Multy 1 -> Multy 2 -> Multy 3 connected in a row like this:

Then if Multy B (number 2) is red, the probability is that the Multy C (number 3) will also be red, or have a weak signal at least.

Firmware- and Application-update

To see your firmware version as well as getting making sure you have the newest version - you can first enable it by Menu -> Settings -> Notifications -> Enable New Firmware Notifications

If the notification was set to "off", then check your firmware version here:

You can find the newest firmware version here:
ftp://ftp.zyxel.com/Multy_U_(WSR30)/firmware/

Also, go into the App store or Play store   and go search for the Multy app to make sure you have the newest application version.

Check your connection speed

If you have any problems with the connection speed, the Multy might not be placed in an optimal location. You can test your WiFi speed through Menu -> Diagnose -> Test

*Speed test of your internet and between devices on your Multy chain

If you have a low speed either between your Multy devices "Living room" and "Study room", in this example, or from the internet to the Multy device - then you want to adjust the placement of the devices. You want the devices to be out and seen by everyone. 

Check the placement of your Multy Devices

You can also check the Multy's chain connection by the WiFi Backhaul function that test the placement of your Multy devices - if they are too close, the signals could interfere with each other, making your WiFi slow and unreliable and if they are too far away, they cannot communicate with each other properly. 

* WiFi Backhaul - the Multy devices can sense how they are placed relative to the optimal state.

Check your WiFi signal from the phone to the Multy

* WiFi Signal - tests your device's signal strength to the Multy device 

If you have any problems with installing a second Multy U 

Try to exchange the "router node" Multy U with the "extender node" Multy U and vice versa. So the extender becomes the main router and the main router becomes the extender. In that way, you can determine if what device is faulty.

If you still can't find your solution here, please check our user guide here:
Multy U - User Guide