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Note: Not every firmware may work in every country. You can refer to the "digits", i.e. "AAYE" if your current firmware on the device matches this article to install a new one. It could also happen that you already have a newer firmware on your device as available within this article. In case you need any assistance, please get in touch with our Support Team!
Disclaimer! This article offers a general overview of the series and may not apply uniformly to every model, software/firmware version. Prior to purchasing or using the device, please consult the model/version-specific documentation or reach out to technical support for accurate information.
* Note (Modem Code File): The part highlighted in red R01A08 should match the current version and the new version. This typically takes around 20 minutes. DO NOT interrupt the process, and ensure a stable power supply throughout the update. Once completed, the system will automatically redirect to the login page. After the upgrade, verify the current firmware version
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Zyxel periodically provides end-of-life information and migration recommendations to our valued customers.
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The Zyxel Community is an online platform dedicated to networking enthusiasts, IT professionals, and Zyxel product users.
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FAQ
The Zyxel online FAQ, dedicate to the frequently asked questions.
USG FLEX L2TP Android, Nebula License Migration, NAS326 Twonky Media Server
Warranty Expiration Date:
Model Name:
The Serial Number that you provided does not correspond to a Zyxel device. To create a Support or Warranty case, please ensure you enter the correct Serial Number.
If your Serial Number is still not matching with our device records, you can proceed with initiating a web support request by completing the form below, once you have successfully registered or logged in.
Obadete se da govorite s predstavitel na uslugata.
Stremim se da otgovorim na vsichki obazhdaniya v ramkite na 3 minuti
no v natovareni vremena mozhe da ni tryabva malko poveche vreme
The query results above are limited to products sold by Zyxel Networks channel business in the EMEA region. They do not apply to other regions nor to products sold by Zyxel Communications.
You can proceed with the options below to receive further support:
Your Customer ID:
Dear Customer, your device was detected as a device purchased from an Internet Service Provider.
Please get in contact with your Internet Service Provider for Support- or Warranty services.
If you are unsure about who your ISP is, please have a look at this article: Click here to view the article!
We were unable to verify the Support and Warranty status of your device using the provided Serial Number. If you purchased your device in North America, please submit a support request to the US support team here. This portal is exclusively for products and services sold in the EMEA region.
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer,
We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number.
Thank you for your understanding.
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