In this article, we'll introduce you to Zyxel's key services that simplify life for both end-users and partners, including the Knowledge Base, Download Library, Support Portal, Nebula, Circle, Marketplace, ASTRA, SecuReporter, Store, Education, and Community.
| Frequently Asked Questions |
What is My Zyxel Portal?
The My Zyxel Portal is a comprehensive and centralized platform designed to simplify the management and configuration of Zyxel devices. It serves as a single point of access for users to manage their Zyxel products, licenses, and services. Through this portal, administrators can easily register their devices, activate and renew licenses, and access support resources. The portal is designed with an intuitive user interface, making it accessible for both technical and non-technical users. By consolidating various management tasks into one platform, the My Zyxel Portal enhances efficiency and ensures that all Zyxel devices within a network are up-to-date and operating optimally. This centralization is particularly beneficial for businesses with large deployments of Zyxel hardware, as it reduces the complexity of device management and streamlines administrative workflows.
- Sign up at My Zyxel Portal to get started.
What is a Knowledge Base?
The Knowledge Base is an extensive collection of articles, FAQs, and guides maintained by Zyxel. It covers various topics, providing detailed information and solutions for common issues. Users can search for specific topics or browse through categories to find helpful insights and tips for their Zyxel products.
- Sign up at Knowledge Base to get started.
What is a Download Library?
The Download Library is a resource provided by Zyxel where users can find and download the latest firmware, software, and documentation for their Zyxel products. It includes updates, drivers, and other essential files to ensure devices operate smoothly and securely.
- Sign up at Download Library to get started.
- Available articles about Download Library in our knowledge base:
Note: Available articles about Download Library in our database The article contains additional resources where you can find updates and other materials
What is a Support Portal?
The Support Portal is Zyxel's comprehensive customer support platform. It provides access to technical assistance, service requests, and troubleshooting guides. Registered users can manage their products, track support requests and receive personalized assistance from Zyxel technicians.
- Sign up at Support Portal to get started.
- Available articles about the Support Portal in our knowledge base:
Zyxel Support Portal [TechnicalSupport] - How to contact technical support or execute an RMA
What is Nebula [NCC]?
Nebula is Zyxel's cloud-based networking and management solution, aimed at providing centralized control and visibility over network devices. This service is particularly advantageous for businesses that require scalable and easily manageable network infrastructure. Nebula allows administrators to monitor, configure, and manage multiple network devices from a single cloud-based dashboard, regardless of their geographical location. The platform supports a wide range of Zyxel devices, including access points, switches, and security gateways. Key features of Nebula include zero-touch provisioning, real-time network analytics, and comprehensive security management. By leveraging the cloud, Nebula eliminates the need for on-site controllers and reduces the total cost of ownership, making it an ideal solution for small to medium-sized businesses and distributed enterprises.
- Sign up at Zyxel Nebula to get started.
What is a Circle?
Zyxel Circle simplifies license and asset management for partners, focusing on consolidating renewals in one platform. It enhances customer engagement by allowing partners to manage all licenses centrally and organize devices by organizations and sites. The article covers accessing Zyxel Circle, portal functionality including device import from MyZyxel, and detailed license management for supported security products. This article covers gaining access to Zyxel Circle, understanding its portal functionality, importing existing devices from MyZyxel, and effectively managing licenses.
What is License Finder?
Choosing the right license can be confusing sometimes... We know that. In case you are not sure which license you need to security protection on your USG FLEX 100H or to enable advanced routing features on your Layer 3 Switch, this is the solution for you:
- Sign up at License Finder to get started.
- Available articles about the Support Portal in our knowledge base:
What is Marketplace?
Zyxel's Marketplace is an online store that provides a convenient platform for purchasing licenses, software, and other digital services that enhance the functionality of Zyxel products. The Marketplace is designed to offer a seamless purchasing experience, allowing customers to easily find and buy the specific licenses and services they need to extend the capabilities of their network devices. Products available on the Marketplace include security subscriptions, advanced networking features, and cloud management licenses.
- Sign up at Marketplace to get started.
- Available articles about Circle in our Knowledge base: MyZyxel Marketplace
What is the difference now between Circle and Marketplace?
Circle is for our registered Partners only, whereas the Marketplace is open for Partners, Businesses and end Customers.
What is ASTRA?
ASTRA is Zyxel's advanced threat intelligence and response service, which was developed to provide real-time threat detection and mitigation. In today's landscape of sophisticated cyber threats, ASTRA uses advanced algorithms and machine learning to identify and neutralize potential security breaches before they can cause damage. The service continuously monitors network traffic, analyzing patterns to detect anomalies and potential threats.
- Sign up at Astra to get started.
What is SecuReporter?
SecuReporter is a cloud-based intelligent analytics and reporting service that provides detailed insights and reports on network security events. This service is designed to help network administrators monitor and respond to security threats more effectively. SecuReporter collects data from Zyxel security devices and uses advanced analytics to generate comprehensive reports on security incidents, network usage, and device performance. These reports can be customized to meet the specific needs of an organization, providing valuable information that can inform security policies and decision-making.
- Sign up at SecuReporter to get started.
- Available articles about Circle in our Knowledge base:
Zyxel SecuReporter [MyZyxelPortal] - Basic Setup Guide
Zyxel SecuReporter [MyZyxelPortal] - Configure Daily and Weekly Reports
What is Store?
The Zyxel Store is an online platform where customers can purchase a variety of networking products and solutions directly from the manufacturer. The Store offers a wide range of Zyxel products, including routers, switches, access points, and security appliances. By providing direct access to Zyxel's product catalog, the Store ensures that customers can easily find and purchase the hardware and software they need to build and maintain their network infrastructure. The online store is designed to offer a seamless shopping experience, with detailed product descriptions, specifications, and customer reviews. Additionally, the Zyxel Store often provides exclusive promotions and discounts, making it a cost-effective option for purchasing networking equipment.
- Sign up at Zyxel Store to get started.
- Available articles about Circle in our Knowledge base:
Zyxel Shop by Solutions [Store] - Where can I buy Zyxel devices or licenses?
What is Product Selector?
Zyxel portfolio, where you can find a diverse selection of devices in Security, Switches, and Access Points. Whether you prioritize Nebula Cloud capability, port speed, Ethernet ports, or WiFi coverage range, we are here to help You find the perfect match for your project with Zyxel Product Selector.
- Sign up at Product Selector to get started.
- Available articles about Circle in our Knowledge base:
Zyxel Product Selector [MyZyxelPortal] - Which Zyxel device fits perfectly into your network?
What is Education Center?
Zyxel Education provides training programs, certifications, and resources designed to help users and IT professionals better understand and utilize Zyxel products and solutions. The Education service offers a variety of learning formats, including online courses, webinars, and in-person training sessions. These programs are developed by Zyxel experts and cover a wide range of topics, from basic product setup to advanced network management and security techniques. By participating in Zyxel's education programs, users can gain the knowledge and skills needed to effectively manage their network infrastructure. Certifications offered by Zyxel Education can also enhance the professional credentials of IT professionals, demonstrating their expertise in Zyxel technologies.
- Sign up at Zyxel Education to get started:
- Available articles about Circle in our Knowledge base: Education Center
What is Community Forum?
The Zyxel Community is an online forum where users can share knowledge, ask questions, and get support from other Zyxel users and experts. This collaborative environment fosters problem-solving and learning, allowing users to benefit from the collective experience of the community. The Community includes discussion boards, knowledge bases, and support resources, making it a valuable resource for troubleshooting and learning about Zyxel products. Users can post questions, share solutions, and participate in discussions on a wide range of topics related to Zyxel networking and security. The Zyxel Community also serves as a platform for Zyxel to engage with its customers, providing updates on new products, features, and services.
- Sign up at Zyxel Community to get started.
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