In this article you will find troubleshooting guides for models: NBG-418Nv2, NBG6604, NBG6615, Armor G1 (NBG6818), Armor G5 (NBG7815)
NBG-418Nv2 Troubleshooting
Table of Content
1) Logging into the device
When trying to access the router you can use these IP-addresses - if it's in router mode (meaning it's your primary network device) or bridge mode (if you have another router that is your primary network device)
If you have any problems, check this article out: Accessing your router via Web GUI
2) LED lights
Make sure that the LED lights are lighting up correctly
3) Reset the device
You reset your NBG-418Nv2 through the WPS button. Hold the button for 20 seconds and then wait for 3 minutes for the device to start up again (Do not power off the device when it's resetting)
4) Changing the WiFi password
Login to the device. Then go to network -> Wireless LAN -> General
Choose the security mode WPA2-PSK(AES) and then choose your new password under "Pre-Shared Key"
5) Firmware upgrade
If you're having any problems or bugs, it could be a good idea to firmware upgrade your device.
a) Go to this website to download the latest firmware: https://www.zyxel.com/support/DownloadLandingSR.shtml?c=gb&l=en&kbid=M-02969&md=NBG6615
b) Extract the zipped file you have downloaded with the built-in extractor of your operative system (or Winzip, 7-zip)
c) Login to the Web GUI of the NBG-418Nv2 using this guide: Accessing your router via Web GUI
d) Go to Maintenance-> Firmware upgrade and then click on Browse... and choose the .bin file you have extracted
e) Click on upload and let the firmware be updated, this can take up to 3 minutes (DO NOT TURN OFF THE DEVICE).
Didn't find the answer? Click here to get the user guide:
https://www.dropbox.com/s/b1hpkwg6xmwhn3f/NBG-418N%20v2_3.pdf?dl=0
NBG6615/NBG6604 Troubleshooting
Table of Content
1) Logging into the device
When trying to access the router you can use these IP-addresses - if it's in router mode (meaning it's your primary network device) or bridge mode (if you have another router that is your primary network device)
If you have any problems, check this article out: Accessing your router via Web GUI
2) LED lights
Make sure that the LED lights are lighting up correctly
3) Reset the device
You reset your NBG6615 through the RESET button. Hold the button for 15 seconds and then wait for 3 minutes for the device to start up again (Do not power off the device when it's resetting)
4) Changing the WiFi password
Login to the device.
NBG6615: go to network -> Wireless LAN (2.4/5G)-> General (Router or Access Point Mode)
NBG6604: Wireless -> Security Mode: WPA-PSK/WPA2-PSK
Choose the security mode WPA2-PSK(AES) and then choose your new password under "Pre-Shared Key"
5) Firmware upgrade
If you're having any problems or bugs, it could be a good idea to firmware upgrade your device.
a) NBG6604: Go to this website to download the latest firmware:
https://www.zyxel.com/support/DownloadLandingSR.shtml?c=gb&l=en&kbid=M-02729&md=NBG6604
NBG6615: Go to this website to download the latest firmware:
https://www.zyxel.com/support/DownloadLandingSR.shtml?c=gb&l=en&kbid=M-02969&md=NBG6615
b) Extract the zipped file you have downloaded with the built-in extractor of your operative system (or Winzip, 7-zip)
c) Login to the Web GUI of the NBG6604/NBG6615 using this guide: Accessing your router via Web GUI
d) NBG6604: Go to Maintenance -> Firmware upgrade
NBG6615: Go to Maintenance-> Tools -> Firmware upgrade and then click on Browse... and choose the .bin file you have extracted
e) Click on upload and let the firmware be updated, this can take up to 3 minutes (DO NOT TURN OFF THE DEVICE).
Didn't find the solution? Click here to get the user guide:
https://www.dropbox.com/s/w8div7lsoyeb6gt/NBG6604_2.pdf?dl=0
Armor G1 (NBG6818) / Armor G5 (NBG7815) Troubleshooting
Before starting the operations, make the physical connections of your modem as follows. Make sure that the device (phone, tablet or computer) you will install is connected to your modem wired or wirelessly. Then go into http://zyxelwifi.com and configure your WiFi settings
Table of Content
1) Logging into the device
When trying to access the router you can use these IP-addresses - if it's in router mode (meaning it's your primary network device) or bridge mode (if you have another router that is your primary network device)
If you have any problems, check this article out: Accessing your router via Web GUI
2) LED lights
Make sure that the LED lights are lighting up correctly
3) Reset the device
You reset your Armor G1 (NBG6818) through the WPS button. Hold the button for 15 seconds and then wait for 3 minutes for the device to start up again (Do not power off the device when it's resetting)
4) Changing the WiFi password
Login to the device. Then go to Settings -> WiFi -> Main WiFi
Choose the security mode WPA2-PSK or WPA3-PSK and then choose your new password
5) Firmware upgrade
If you're having any problems or bugs, it could be a good idea to firmware upgrade your device.
a) Login to the Web GUI of the Armor G1 (NBG6818) using this guide: Accessing your router via Web GUI
b) Go to Settings -> System -> Maintenance and then click on UPGRADE under Online Firmware (if it's greyed out, you have the latest firmware)
e) Click on upload and let the firmware be updated, this can take up to 3 minutes (DO NOT TURN OFF THE DEVICE).
Didn't find the solution? Click here to get the user guide:
https://www.dropbox.com/s/kqztoz5n56ww0vi/ARMOR%20G5%20%28NBG7815%29_3.pdf?dl=0
Comments
0 comments
Please sign in to leave a comment.