VMG-Series - Troubleshooting

Table of Content

1) Logging into the device

2) LED lights

3) Reset the device

4) Changing the WiFi password

5) Firmware upgrade 

1) Logging into the device

When trying to access the router you can use these IP-addresses - if it's in router mode (meaning it's your primary network device) or bridge mode (if you have another router that is your primary network device)

If you have any problems, check this article out: Accessing your router via Web GUI

2) LED lights

Make sure that the LED lights are lighting up correctly

3) Reset the device

Make sure you're device is on. You reset your NBG-418Nv2 through the RESET button. Hold the button for 20 seconds and then wait for 3 minutes for the device to start up again (Do not power off the device when it's resetting)

4) Changing the WiFi password

Login to your device using step 1 as a guide. 

Login to the device. Then go to Network Setting -> Wireless -> General:

Choose the security mode WPA2-PSK(AES) and then choose your new password

5) Firmware upgrade 

If you're having any problems or bugs, it could be a good idea to firmware upgrade your device.

a) Go to this website to download the latest firmware: 
https://www.zyxel.com/support/DownloadLandingSR.shtml?c=gb&l=en&kbid=M-01418&md=VMG1312-B30A

b) Extract the zipped file you have downloaded with the built-in extractor of your operative system (or Winzip, 7-zip)

c) Login to the Web GUI of the VMG1312-B30A using this guide: Accessing your router via Web GUI

d) Go to Maintenance -> Firmware upgrade and then click on Browse... and choose the .bin file you have extracted

e) Click on upload and let the firmware be updated, this can take up to 3 minutes (DO NOT TURN OFF THE DEVICE).

6) Port forwarding 

What is port forwarding? 
The most common usage of a port forwarding is when you want to reach a NAS (192.168.1.34) or a server in your network on the HTTPS (443) port, then the request coming from the PC (Originating IP 94.33.45.234) at work, have to be forwarded to the right device (192.168.1.34) in your home when a request is coming on the port 443:

A big misconception is that you are opening a port on your router, but that's not true. You are forwarding a port to a device in your network to be able to access it. It is important that you either limit the source IPs (Originating IP) to the trusted IPs connecting from the internet, or create really good security on the device/server you port forward to.

What does it mean?
Status: Is the port forward active or not? 
Service Name: The name of the port forwarding rule
Originating IP: The source IP (where the public IP is coming from on the internet site)

WAN Interface: What public WAN interface to be triggered when a port forwarding is happening
Server IP address: The device in your network for which the router is going to forward the traffic to
Start Port: What external starting port do you want to forward
End Port: What external ending port do you want to forward (if it's only one port, e.g. HTTPS 443, then select 443 on both the start port and the end port).
Translation Start Port: What internal starting port do you want to forward
Translation End Port: What internal ending port do you want to forward (if it's only one port, e.g. HTTPS 443, then select 443 on both the start port and the end port). This is in most cases configured as the same as the start port and end port

7) Enable UPnP

For support of other network equipment in your home, you might need to add UPnP, which is a universal Plug and Play standard which is used for communication between devices.

Go to Network Setting -> Home Networking -> UPnP

Didn't find the answer? Click here to get the user guide: 
https://www.dropbox.com/home/Legacy%20FTP/VMG1312-B30A/user_guide?preview=VMG1312-B30A_1.00.pdf

Table of Content

1) Logging into the device

2) LED lights

3) Reset the device

4) Changing the WiFi password

5) Firmware upgrade 

1) Logging into the device

When trying to access the router you can use these IP-addresses - if it's in router mode (meaning it's your primary network device) or bridge mode (if you have another router that is your primary network device)

If you have any problems, check this article out: Accessing your router via Web GUI

2) LED lights

Make sure that the LED lights are lighting up correctly

3) Reset the device

Make sure you're device is on. You reset your VMG1312 through the RESET button. Hold the button for 20 seconds and then wait for 3 minutes for the device to start up again (Do not power off the device when it's resetting)

4) Changing the WiFi password

Login to your device using step 1 as a guide. 

Login to the device. Then go to Network Setting -> Wireless -> General:

Choose the security mode WPA2-PSK(AES) and then choose your new password

5) Firmware upgrade 

If you're having any problems or bugs, it could be a good idea to firmware upgrade your device.

a) Go to this website to download the latest firmware: 
https://www.zyxel.com/support/DownloadLandingSR.shtml?c=gb&l=en&kbid=M-01418&md=VMG1312-B30A

b) Extract the zipped file you have downloaded with the built-in extractor of your operative system (or Winzip, 7-zip)

c) Login to the Web GUI of the VMG1312-T20B using this guide: Accessing your router via Web GUI

d) Go to Maintenance -> Firmware upgrade and then click on Browse... and choose the .bin file you have extracted

e) Click on upload and let the firmware be updated, this can take up to 3 minutes (DO NOT TURN OFF THE DEVICE).

6) Bridge mode / IP Passthrough mode

Go to Network Setting -> Broadband -> Edit WAN connection and then choose your Type of connection and select Mode: Bridge. Click Apply and the router should switch to bridge mode.

6) Port forwarding 

What is port forwarding? 
The most common usage of a port forwarding is when you want to reach a NAS (192.168.1.34) or a server in your network on the HTTPS (443) port, then the request coming from the PC (Originating IP 94.33.45.234) at work, have to be forwarded to the right device (192.168.1.34) in your home when a request is coming on the port 443:

A big misconception is that you are opening a port on your router, but that's not true. You are forwarding a port to a device in your network to be able to access it. It is important that you either limit the source IPs (Originating IP) to the trusted IPs connecting from the internet, or create really good security on the device/server you port forward to.

What does it mean?
Status: Is the port forward active or not? 
Service Name: The name of the port forwarding rule
Originating IP: The source IP (where the public IP is coming from on the internet site)

WAN Interface: What public WAN interface to be triggered when a port forwarding is happening
Server IP address: The device in your network for which the router is going to forward the traffic to
Start Port: What external starting port do you want to forward
End Port: What external ending port do you want to forward (if it's only one port, e.g. HTTPS 443, then select 443 on both the start port and the end port).
Translation Start Port: What internal starting port do you want to forward
Translation End Port: What internal ending port do you want to forward (if it's only one port, e.g. HTTPS 443, then select 443 on both the start port and the end port). This is in most cases configured as the same as the start port and end port

7) Enable UPnP

For support of other network equipment in your home, you might need to add UPnP, which is a universal Plug and Play standard which is used for communication between devices.

Go to Network Setting -> Home Networking -> UPnP

Didn't find the answer? Click here to get the user guide: 
https://www.zyxel.com/support/DownloadLandingSR.shtml?c=gb&l=en&kbid=M-02703&md=VMG1312-T20B

Table of Content

1) Logging into the device

2) LED lights

3) Reset the device

4) Changing the WiFi password

5) Firmware upgrade 

1) Logging into the device

When trying to access the router you can use these IP-addresses - if it's in router mode (meaning it's your primary network device) or bridge mode (if you have another router that is your primary network device)

If you have any problems, check this article out: Accessing your router via Web GUI

2) LED lights

Make sure that the LED lights are lighting up correctly

3) Reset the device

Make sure you're device is on. You reset your VMG-device through the RESET button. Hold the button for 20 seconds and then wait for 3 minutes for the device to start up again (Do not power off the device when it's resetting)

4) Changing the WiFi password

Login to your device using step 1 as a guide. 

Login to the device. Then go to Network Setting -> Wireless -> General:

Choose the security mode WPA2-PSK (AES) / WPA3-PSK and then choose your new password.

5) Firmware upgrade 

If you're having any problems or bugs, it could be a good idea to firmware upgrade your device.

a) Go to this website to download the latest firmware: 
https://www.zyxel.com/support/DownloadLandingSR.shtml?c=gb&l=en&kbid=M-01418&md=VMG1312-B30A

b) Extract the zipped file you have downloaded with the built-in extractor of your operative system (or Winzip, 7-zip)

c) Login to the Web GUI of the VMG-device using this guide: Accessing your router via Web GUI

d) Go to Maintenance -> Firmware upgrade and then click on Browse... and choose the .bin file you have extracted

e) Click on upload and let the firmware be updated, this can take up to 3 minutes (DO NOT TURN OFF THE DEVICE).

6) Port forwarding 

What is port forwarding? 
The most common usage of a port forwarding is when you want to reach a NAS (192.168.1.34) or a server in your network on the HTTPS (443) port, then the request coming from the PC (Originating IP 94.33.45.234) at work, have to be forwarded to the right device (192.168.1.34) in your home when a request is coming on the port 443:

A big misconception is that you are opening a port on your router, but that's not true. You are forwarding a port to a device in your network to be able to access it. It is important that you either limit the source IPs (Originating IP) to the trusted IPs connecting from the internet, or create really good security on the device/server you port forward to.

What does it mean?
Status: Is the port forward active or not? 
Service Name: The name of the port forwarding rule
Originating IP: The source IP (where the public IP is coming from on the internet site)

WAN Interface: What public WAN interface to be triggered when a port forwarding is happening
Server IP address: The device in your network for which the router is going to forward the traffic to
Start Port: What external starting port do you want to forward
End Port: What external ending port do you want to forward (if it's only one port, e.g. HTTPS 443, then select 443 on both the start port and the end port).
Translation Start Port: What internal starting port do you want to forward
Translation End Port: What internal ending port do you want to forward (if it's only one port, e.g. HTTPS 443, then select 443 on both the start port and the end port). This is in most cases configured as the same as the start port and end port

7) Enable UPnP

For support of other network equipment in your home, you might need to add UPnP, which is a universal Plug and Play standard which is used for communication between devices.

Go to Network Setting -> Home Networking -> UPnP

Didn't find the answer? Click here to get the user guide: 
https://download.zyxel.com