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During the first installation with the Nebula App or in the Nebula Control Center (NCC) you kind of "blind Fly" during the boot process. The status via the Nebula app and later also in the Nebula Control Center has a very long waiting time for up-to-date status. On the one hand, you feel that way because there is no other status recognition apart from the LED on the LAN port. If the green LED on the LAN port is flashing constantly (like the direction indicator in a car) then there was a problem with the connection to the Internet / Nebula. Then restart the device. If this happens again, the device is defective. It usually recovers afterward and logs on to the NCC. Due to this blind flight, it is also not possible to see whether the product is currently receiving a firmware update. Data traffic can only be recognized by the actively flashing LED on the LAN port. A little patience is then required until the access point is online again. If you discover a fast-blinking green LED on the LAN port, please do not disconnect the device as it probably gets an update in this moment.
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Zyxel periodically provides end-of-life information and migration recommendations to our valued customers.
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FAQ
The Zyxel online FAQ, dedicate to the frequently asked questions.
USG FLEX L2TP Android, Nebula License Migration, NAS326 Twonky Media Server
Warranty Expiration Date:
Model Name:
The Serial Number that you provided does not correspond to a Zyxel device. To create a Support or Warranty case, please ensure you enter the correct Serial Number.
If your Serial Number is still not matching with our device records, you can proceed with initiating a web support request by completing the form below, once you have successfully registered or logged in.
Obadete se da govorite s predstavitel na uslugata.
Stremim se da otgovorim na vsichki obazhdaniya v ramkite na 3 minuti
no v natovareni vremena mozhe da ni tryabva malko poveche vreme
Dear Customer, your device was detected as a device purchased from an Internet Service Provider.
Please get in contact with your Internet Service Provider for Support- or Warranty services.
If you are unsure about who your ISP is, please have a look at this article: Click here to view the article!
We were unable to verify the Support and Warranty status of your device using the provided Serial Number. If you purchased your device in North America, please submit a support request to the US support team here. This portal is exclusively for products and services sold in the EMEA region.
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer,
We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number.
Thank you for your understanding.
