This article will show you how to set up your NR7101 or NWA710 (this could also be applied to your NR7103, NR7102, NR7101, FWA710, LTE7490, LTE7485, LTE7480, LTE7461, or LTE7240) and also increase the LTE / 4G throughput of your device if you are experiencing slow speed or get more speed from your mobile device.

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1) Configure the device via the App - First steps

1a) Download and install the Zyxel Air App

1b) Connect to the WiFi

1c: Quick Installation

2) If something goes wrong

2a) Can't find your Zyxel Device

2b) Can't find the WiFi

2c) If SIM card isn't detected

2d) No Service

3) If speed is Slow

3a) Go into your cellular information to see your signal strength

3b) Direct your NR7101 to the nearest tower

3c) Firmware upgrade your NR7101

3d) Module Firmware Upgrade your device

3e) Still having problems?

1) Configure the device via the App - First steps

1a) Download and install the Zyxel Air App

Click on the icon to come to the download page for Google Play and App Store:

1b) Connect to the WiFi

Connect to the NR7101's WiFi found on the backside of the device:

1c: Quick Installation

Run the app and click on auto

Allow the application to find the NR7101, or else you need to go into the privacy settings on your phone to change it:

Do the Quick Setup afterwards:

Then wait for the mobile to find the NR7101:

If everything works, it should look like this:

2) If something goes wrong

2a) Can't find your Zyxel Device

Please make sure that you're on the correct WiFi. You should be connected to the WiFi of the NR7101 device, found on the backside of the device

2b) Can't find the WiFi

Press the black WiFi button for 5 seconds to activate the WiFi, if you cannot find the WiFi on your mobile phone.

2c) If SIM card isn't detected

Make sure that you put in the SIM card the correct way. Make sure that you hear a "click" when you insert it and make sure you have the SIM card in the SIM 1 slot, and not SIM 2. If that doesn't work, try the SIM card in your mobile phone to make sure that it works.

2d) No Service

If your device recognize the SIM card but you've got no service, you might need to configure the manual APN in the application:

Click on settings and then APN configuration:

Set the APN configuration to "Manual" and fill in the APN, Username and password that you get after you contact your internet service provider (ISP). They know what APN settings you should use.

One trick to find your APN is to insert the SIM card in the mobile phone and then go into your APN settings of your mobile phone when you have a signal. Take a screenshot or copy the APN settings and then insert the APN settings into your NR7101.

3) If speed is Slow

3a) Go into your cellular information to see your signal strength

Please refer to this picture for how good signal you have:

You can read more here:

https://support.zyxel.eu/hc/en-us/articles/4406391493778-5G-signal-quality-parameters

3b) Direct your NR7101 / FWA710 to the nearest tower

Because the NR7101 has directional antennas, please use the Zyxel Air App (Android / iOS) to direct the device's antennas towards the best and nearest cell tower. And if that doesn't help, please insert the SIM card from the NR7101 into your mobile phone to see if the internet speed (throughput is improved.

3c) Firmware upgrade your NR7101 / FWA710

Firmware upgrading to the latest firmware is very important for security fixes, bug fixes etc. but it can also improve speed and performance. So make sure that you have the latest firmware found here:

5G Devices - Advanced Downloads [Firmwares and other resources]

3d) Module Firmware Upgrade your device

You can also upgrade the module firmware, using this article below:

NR7101 - Connectivity issues and firmware fix

3e) Still having problems?

If you're still having problems after these steps, you can have a look at this article
NR/5G-Series - Troubleshooting

NR7101 / FWA710 - Installing and Increase Speed via Zyxel Air App

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