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Urgent! Security Advisory Notification - Firmware Upgrade advise for optimal protection & VPN and GUI Stability Issues

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Unfortunately, we could not verify the warranty status of your device. Please check if you have typed in the serial number correctly and try again. Please contact our support, if it is still not working.

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Dear Customer, your device was detected as a device purchased from an Internet Service Provider. Please get in contact with your Internet Service Provider for Support- or Warranty services. If you are unsure about who your ISP is, please have a look at this article: https://support.zyxel.eu/hc/articles/5898797670034"
Your provided Serial Number does not correspond to a Zyxel device. To initiate a Support or Warranty case, please ensure you enter the correct Serial Number.

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Welcome to EMEA Support Portal, your direct Support options are as below:

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Submit a web support request & Phone support

For Consumers:

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Discover our comprehensive online support resources, designed to assist Zyxel Customers worldwide. Community Forum(English): https://community.zyxel.com/ YouTube Channel(English): https://www.youtube.com/channel/UCzCycj-ZzTDZjdvelEpAK0w Education Center(English): https://educationcenter.zyxel.com/ Download Library for Manual, firmware and quick start guides: https://www.zyxel.com/global/en/support/download Tech Library offering additional technical information to business users: https://www.zyxel.com/global/en/support/tech-library Product Selector helping selecting the products matching your needs: https://selector.zyxel.com/ Community Forum(English), YouTube Channel(English), To open a support request, please enter the Serial Number of your device first. If you don't know where to find the serial number Click here
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  1. Zyxel Support Campus EMEA
  2. Warranty & Services

Warranty & Services

This Category collects all articles about Warranty claim, Return processes and special services.

Enhanced Services icon Enhanced Services

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See all 33 articles

Warranty icon Warranty

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  • ECCN / HS Code of Zyxel products
  • I found a wrong power cable in the box of my Zyxel product
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  • Warranty Terms and Conditions
See all 12 articles

Internal Warranty icon Internal Warranty

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Campus Academy icon Campus Academy

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