Urgent! Security Advisory Notification - Firmware Upgrade advise for optimal protection & VPN and GUI Stability Issues
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Dear Customer,
your country is not supported by EMEA Region Support.
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Please note that we can only offer callbacks in English language at the moment!
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Warranty Expiration Date:
Unfortunately, we could not verify the warranty status of your device. For devices, purchased in North America, please submit a support request to US support team here
Invalid Serial Number
Unfortunately, we could not verify the warranty status of your device. Please check if you have typed in the serial number correctly and try again. Please contact our support, if it is still not working.
If you are looking for RMA, please register yourself to our support portal or login, since we only offer RMA to our registered customers. Register / Sign in
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The query results above are limited to products sold in the EMEA region. They do not apply to other regions
We are sorry to inform you, that the product is not covered by warranty anymore. If you can prove to us, that you purchased the product within the last two years, please provide a copy of the invoice to us.
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Your Customer ID:
Dear Customer, your device was detected as a device purchased from an Internet Service Provider.
Please get in contact with your Internet Service Provider for Support- or Warranty services.
If you are unsure about who your ISP is, please have a look at this article: https://support.zyxel.eu/hc/articles/5898797670034"
The entered Serial Number is not matched to a device. Please enter the right Serial Number to proceed to start a Warranty or RMA case. In case of issue or a Technical check is need, please Submit a Request using "Technical Support"
Device not found. Please continue without Serial Number to the Support Form.
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To open a support request, please enter the Serial Number of your device first.
If you don't know where to find the serial number Click here
