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Urgent! Security Advisory Notification - Firmware Upgrade advise for optimal protection & VPN and GUI Stability Issues

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Dear Customer, your country is not supported by EMEA Region Support. Please go to this page to get your Support. Click Here

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Please note that we can only offer callbacks in English language at the moment!

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Model Name:

Warranty Expiration Date:

Unfortunately, we could not verify the warranty status of your device. For devices, purchased in North America, please submit a support request to US support team here

Invalid Serial Number

Unfortunately, we could not verify the warranty status of your device. Please check if you have typed in the serial number correctly and try again. Please contact our support, if it is still not working.

If you are looking for RMA, please register yourself to our support portal or login, since we only offer RMA to our registered customers. Register / Sign in

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The query results above are limited to products sold in the EMEA region. They do not apply to other regions

We are sorry to inform you, that the product is not covered by warranty anymore. If you can prove to us, that you purchased the product within the last two years, please provide a copy of the invoice to us.

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Dear Customer, your device was detected as a device purchased from an Internet Service Provider. Please get in contact with your Internet Service Provider for Support- or Warranty services. If you are unsure about who your ISP is, please have a look at this article: https://support.zyxel.eu/hc/articles/5898797670034"

Your provided Serial Number does not correspond to a Zyxel device. To initiate a Support or Warranty case, please ensure you enter the correct Serial Number.

Is your Serial Number still not matching with our device records? No worries! You can proceed with initiating a web support request by completing the form below, once you have successfully registered or logged in.

Device not found. Please continue without Serial Number to the Support Form.

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Welcome to EMEA Support Portal, your direct Support options are as below:

For Registered Resellers/Partners:

Submit a web support request & Phone support

For Consumers:

Submit a web support request & We don’t offer Phone support

Discover our comprehensive online support resources, designed to assist Zyxel Customers worldwide. Community Forum(English): https://community.zyxel.com/ YouTube Channel(English): https://www.youtube.com/channel/UCzCycj-ZzTDZjdvelEpAK0w Education Center(English): https://educationcenter.zyxel.com/ Download Library for Manual, firmware and quick start guides: https://www.zyxel.com/global/en/support/download Tech Library offering additional technical information to business users: https://www.zyxel.com/global/en/support/tech-library Product Selector helping selecting the products matching your needs: https://selector.zyxel.com/ Community Forum(English), YouTube Channel(English), To open a support request, please enter the Serial Number of your device first. If you don't know where to find the serial number Click here

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Zyxel Support Campus EMEA
Next Generation Firewall
HA - HA Pro

HA - HA Pro

Firewall High Availability [HA Pro] - Firmware Upgrade/Update hang or stuck with Loading
DeviceHA - Recovery of your HA Scenario without unbind it
Firewall High Availability [HA Pro] - Device HA Pro redeploy
Firewall High Availability [HA Pro] - How to replace a defect device in HA Pro
Firewall High Availability [HA Pro] - Configure Device HA Pro
Firewall High Availability [HA Pro] - Do I need all licenses twice for an HA (high-availability) solution?

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