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Knowledge Base
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Demo Zone
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Warranty
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Campus Services
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Virtual Lab
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Configuration Service
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Wifi Site Survey
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Configuration Services
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Smart Support
KNOWLEDGE BASE
Security Appliances and Services
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VPN
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VLAN
- Description of the public and private Wi-Fi network separation scheme using VLANs on the ZyWALL USG series Security Gateway
- How to configure VLAN on USG device
- Separate VLANs on a ZyWALL/USG
- Setting up a VLAN on a WAN PPPoE-Interface
- I need to connect two internet lines with the same VLAN tag to my USG! What should I do?
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Management
- Zyxel security advisory for FragAttacks against WiFi products
- USG FLEX - SNMP Settings and Troubleshooting
- Initial Configuration (base firmware)
- Reactivating HTTP/HTTPS access via serial cable connection or SSH-terminal
- ZLD 5.00 - New Notification Feature
- Zero Trust: Two Factor Authentication for your WiFi / Web Authentication See all 67 articles
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NAT
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VoIP
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Firmware
- FAQ - Security Appliances and Services
- SSO Agent 2.0 - Supporting AD Windows Server 2019
- Can I route all traffic via site to site VPN?
- Changing the downloadable firmware slot on ATP / VPN / Zywall / USG series routers
- Download Firmware from MyZyxel for your Security device (FLEX, ATP, USG, VPN, ZYWALL)
- FAQ: Enhanced Information for CVE-2020-29583 - Zyxel security advisory for hardcoded credential vulnerability See all 23 articles
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UTM Services
- Collaborative Detection & Response (CDR)
- USG / ZyWall / ATP Series: Firmwware Update mandatory before April 30th 2021 (Cyren Anti-Spam / E-Mail Security)
- Content Filter: DNS Filter
- How to enable the IDP Detection mode only on your USG FLEX/ATP/VPN series?
- IP Reputation - How to handle blocked IPs
- Anti Virus: How to block the download of DOC, PDF, XLS and ZIP files? See all 18 articles
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DNS
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Interfaces
- ATP/USG FLEX Series - Application-based Bandwidth Management
- Adding additional WAN Interfaces (USG/ATP Series)
- How to setup a virtual interface for your WAN on a Zywall/USG
- Device HA Pro Setup
- Disable Wireless on an ZyWall (USG) with integrated Access Point
- Instructions for setting up a hardware ZyWALL USG series gateway using a static IP address for connecting to the Internet See all 30 articles
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Licensing
- MyZyxel shows "no compatible product" message when trying to link my Antivirus/UTM license to my USG FLEX/ATP - What can I do?
- Migration to a Flex Product + License Transfer
- Package content for USG FLEX 500
- Where can I buy Zyxel devices or licenses?
- Can´t activate and link my USG20 license at MyZyxel
- Customer is not able to register a license See all 7 articles
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Firewall
- Secure your firewall without firmware update to version 4.60 patch 1
- Zyxel security advisory for buffer overflow vulnerability
- Zyxel Security Advisories CVE
- Zyxel security advisory for command injection vulnerability of firewalls
- The importance of rubber-feet for your USG/VPN/ATP-Gateway: Installation Best Practice
- Does the USG FLEX 100 or ATP100 offer rack mounting options? See all 23 articles
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Routing
Switch
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PoE
- PoE switch on / off by schedule (time-controlled) for GS1900 HP Series
- GS1300 / GS1350 Series - Zyxel CCTV Surveillance Switch Family
- How to connect the RGS200-12P or RGS100-5P to a power module?
- My RGS200-12P / RGS100-5P Switch is not powering up the PoE Ports - what can it be?
- GS1300 "Surveillance" Unmanaged Switch Series - Enabling PoE Extended Range PoE
- GS1350 Series - Enabling PoE Extended Range See all 7 articles
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Management
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Stacking
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Security / Filtering
- MAC Pinning feature in ZyXEL Ethernet Switches
- How to configure bandwidth control on a switch
- How to configure the switch to prevent IP scanning (Anti-ARP Scan)
- How to configure MAC filter to block unwanted traffic
- How to configure the port security to limit the number of connected devices
- How can I configure QoS in GS1900 for multicast streams? See all 7 articles
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Spanning Tree
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VLAN
- Voice VLAN on Zyxel GS1920
- How to configure VLAN on Zyxel Switch
- In what scenario will I need to use IP subnet based VLAN?
- Configure the switch to separate traffic between departments using VLAN
- How to Configure Voice VLAN on Zyxel Nebula Switch
- How to set up VLAN for Link Aggregation on GS2210 series? See all 7 articles
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Multicast / IGMP
- Networked AV Mode - ATEN Partnership
- How to block Multicast in Network
- How to configure IGMP routing for multicast clients in a different LAN
- How to configure IGMP Snooping for multicast clients in the same LAN
- Why is the switch not sending IGMP General Query when setting IGMP Snooping for a fixed VLAN?
WLAN
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Controller
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Multy
- Multy U - Troubleshooting
- ZYXEL Multy U AC2100 Tri-Band WiFi System Unboxing & Initial Setup
- Multy Plus - PPPoE / Static IP setup
- Multy Devices Reset when Certification Authority Expired (May 2020)
- Urgent Upgrade notification for Multy WiFi System Series (Certificate Authority Renewal - May 2020)
- Where I can change the Names for 2.4G and 5G on Multy's SSID See all 27 articles
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Firmware
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WLAN-Router
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Repeater
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APs
Nebula
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Nebula Control Center
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Gateway
- How to register a USG FLEX series on Nebula Control Center (NCC)
- Adding the USG FLEX to Nebula Cloud: onboarding and license details
- USG FLEX Series in Nebula - Routing and Traffic Shaping configuration
- How to block applications with Application Patrol (App Patrol) on the NSG?
- Update firmware per FTP on your Nebula Security Gateway (NSG)
- Accessing your Nebula Security Gateway via SSH from the internet (NSG) See all 19 articles
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Switch
- ONVIF Discovery on Nebula Switches
- How to configure Nebula Switch to connect to the Internet?
- Latest release note's Zyxel NebulaFlex Switch GS1350 Series
- Activate cloud-mode on GS1350 Series Switches (Surveillance Switch / Nebula)
- Port mirroring on a Nebula Switch (Track/Log Packets & Traffic)
- Problems getting DAC cables to running on my Nebula Switch (e.g. XGS1930) See all 8 articles
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APs
- Nebula - Simplified Wi-Fi Setup
- Nebula - SSID Name Scripting
- Which AP supports NAT and DHCP?
- Can I connect a standalone repeater to a Nebula managed AP via WDS?
- What Nebula-compatible Access Points are capable of building up a wireless bridge (WDS, Mesh)
- Assigning different SSIDs to different Access Points in Nebula (SSID-Tags) See all 7 articles
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Licensing
Management and Monitoring
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MyZyxel
- FAQ - Other Products (LTE, DSL, MyZyxel & Secu Reporter)
- Zyxel security advisory for vulnerabilities of CloudCNM SecuManager
- Product Selector: Which Zyxel device fits perfectly into your network?
- Zyxel License Finder: Find the correct license for your Firewall, Nebula devices, Gateway or Switch!
- myZyxel Marketplace - Purchase Licenses
- Re-register ZyWall to another MyZyxel Account See all 20 articles
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SecuReporter
xDSL / Fiber / Cellular
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GPON
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DSL / VDSL
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DSLAM
- How does the IES5206 work with ADSL2+ bonding?
- [VES-DSLAM] How to setup and activate Link Aggregation
- Pin Assignment of Telco 50 Connector Used in Different ZyXEL XDSL Switches
- What is the difference between the Fast and Interleave modes in the ADSL profile of IES switches?
- Automatic deactivation of ADSL ports
- VES1724: How to Setup VLAN for DSL-Ports (VDSL-Mode) See all 8 articles
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LTE
- NR7101 / Connectivity issues and firmware fix for unsupported frequency bands (5G NSA; B8 & N1)
- How to set NR7101 to bridge mode (cellular IP passthrough)
- LTE4506 - Troubleshooting
- LTE7460-M608 - Reset the device using the reset button
- LTE3301 - Firmware Upgrade
- LTE Devices - Packet Capture for Troubleshooting Communication Problems See all 36 articles
Digital Home
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NAS
- FAQ - Digital Home
- NAS - Uninterruptible Power Supply (UPS) settings
- Why is the total capacity on the NAS lower than listed from the manufacturer?
- Verified Hard Disk List for NAS Series
- NAS Series - Alternative to "findme" Feature
- Upgrading latest NAS remote code execution vulnerability firmware See all 42 articles
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Camera
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Powerline
Warranty & Services
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Enhanced Services
- How can I find my tickets in the Zyxel Support Portal?
- Where can I find my customer ID?
- Zyxel security advisory for DNSpooq
- Zyxel Ally Program - How to claim your Partner Benefits
- Security Advisory - Alert Notification Options - Register now!
- Zyxel security advisory for AMNESIA:33 vulnerabilities See all 27 articles
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Warranty
- I found a wrong power cable in the box of my Zyxel product
- How do I claim warranty service for my Zyxel product? (RMA-Process)
- Products and warranties
- Warranty Terms and Conditions
- How to get spare parts for Zyxel products?
- Where can I find the model-name and serial-number of my Zyxel device? See all 13 articles
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Campus Academy
Demo Zone
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Customer Experience Center
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Virtual Lab
- Virtual Lab - How to start? What can you do here?
- Virtual Lab - Device List and Service List Overview
- Virtual Lab - USG FLEX 200
- Virtual Lab - Redundancy Application (Device HA pro & Stacking system)
- Virtual Lab - USG2200-VPN
- Virtual Lab - VPN with Active Directory Authentication See all 18 articles
Popular Help Topics
- VPN Guideline - Choosing the right VPN-type for your Home-Office (+Useful Links & Tutorials)
- Secure WiFi
- FAQ - Security Appliances and Services
- FAQ - Switch
- FAQ - WLAN
- FAQ - Nebula
- FAQ - Other Products (LTE, DSL, MyZyxel & Secu Reporter)
- FAQ - Digital Home
- Virtual Lab - How to start? What can you do here?
- Virtual Lab - Device List and Service List Overview
