KNOWLEDGE BASE
Security Appliances and Services
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VPN
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VLAN
- How to configure VLAN on USG device
- Description of the public and private Wi-Fi network separation scheme using VLANs on the ZyWALL USG series Security Gateway
- Separate VLANs on a ZyWALL/USG
- Setting up a VLAN on a WAN PPPoE-Interface
- I need to connect two internet lines with the same VLAN tag to my USG! What should I do?
- Web Authentication not working (VLAN misconfiguration)
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Management
- Convert your USG/Zywall configuration to ATP using the Configuration Converter
- Accessing your Zyxel device via console cable
- USG series - Use the console port on Linux (Debian)
- Zyxel security advisory for Web CGI vulnerability of gateways and access point controllers
- Certificate Page or HSTS Issue for Hotspot Solution - How to skip or remove this page? - Best Practice!
- VPN2S - 3G and 4G Dongle USB Supported List See all 47 articles
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NAT
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VoIP
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Firmware
- Weekly Firmware / Support Version / Lab Version
- Changing the downloadable firmware slot on ATP / VPN / Zywall / USG series routers
- Diaginfo collect through SSH
- How can I update the firmware automatically from a USB storage?
- How to upgrade USG devices via cloud-service
- I can´t use Cloud Firmware Upgrade due to an error message "ITS installed" See all 15 articles
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UTM Services
- Anti Virus: How to block downloading of DOC, PDF, XLS and ZIP files?
- Creating a basic Content Filter Profile on the USG
- Inspection of Intrusion Detection and Prevention (IDP) in ZyWALL USG Series Security Gateways
- What protocols does the built-in anti-virus (Anti-Virus) support on ZyWALL USG series hardware gateways?
- Content Filter Trusted and Forbidden websites on the USG
- App Patrol Profiles - Basic Setup See all 13 articles
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DNS
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Interfaces
- Device HA Pro Setup
- Disable Wireless on an ZyWall (USG) with integrated Access Point
- Resize MTU in Windows
- Instructions for setting up a hardware ZyWALL USG series gateway using a static IP address for connecting to the Internet
- Using a public subnet for DMZ without SNAT in ZyWALL USG series hardware gateways
- ZyWALL series - which is the LAN1 port See all 31 articles
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Licensing
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Firewall
- Security Issue (remote code execution vulnerability) in NAS and Firewall
- Sonos and Spotify Connect
- Import a Lets Encrypt certificate to the USG
- Diagnose the reasons for the large number of active sessions in the ZyWALL
- Why does the session counter in ZyWALL / USG show different values on the Dashboard and Session Monitor web configurator pages?
- Values deny and reject in Firewall settings See all 16 articles
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Routing
Switch
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PoE
- PoE switch on / off by schedule (time-controlled) for GS1900 HP Series
- GS1300 / GS1350 Series - Zyxel CCTV Surveillance Switch Family
- How to connect the RGS200-12P or RGS100-5P to a power module?
- My RGS200-12P / RGS100-5P Switch is not powering up the PoE Ports - what can it be?
- Comparison of the GS1300 and GS1350 "Surveillance" Series Switches
- GS1300 "Surveillance" Unmanaged Switch Series - Enabling PoE Extended Range PoE See all 8 articles
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Management
- Package content XS1930-12HP
- Which model of the GS1900 series has wall mount kit included?
- Bootloop when importing custom certificate on switch
- Where can I find the KCC certification for GS1920-8HPV2?
- GS1350 - Cloud Mode with Smart Managed Switch for Surveillance
- How to remotely determine that the main PSU broke down or failed to plan for the elimination of this problem? See all 24 articles
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Stacking
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Security / Filtering
- MAC Pinning feature in ZyXEL Ethernet Switches
- How to configure bandwidth control on switch
- How to configure the switch to prevent IP scanning (Anti-ARP Scan)
- How to configure MAC filter to block unwanted traffic
- How to configure the port security to limit the number of connected devices
- How can I configure QoS in GS1900 for multicast streams? See all 7 articles
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Spanning Tree
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VLAN
- How to configure VLAN on Zyxel Switch
- Voice VLAN on Zyxel GS1920
- In what scenario will I need to use IP subnet based VLAN?
- Configure the switch to separate traffic between departments using VLAN
- How to Configure Voice VLAN on Zyxel Nebula Switch
- How to set up VLAN for Link Aggregation on GS2210 series? See all 7 articles
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Multicast / IGMP
WLAN
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Controller
- Optimizing wireless performance on 2.4 GHz
- What is the meaning of 802.11 Deauthentication Reason Codes?
- RADIUS Authentication with 802.1X
- Static IP Information for CAPWAP connection on NXC
- Packet Capture through Webinterface on NXC for Access Points (AP)
- Check the DHCP Lease Time See all 28 articles
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Multy
- Multy Series (Plus / X / U / Mini): Important Firmware Update needed
- Which ports does Multy X use for communication to the Multy App via cloud service?
- Why does the throughput decreases a lot on my Multy U.
- Which mounting options offers Zyxel Multy Plus?
- Multy U (WSR30) Ethernet Backhaul
- Is the Multy series compatible with each other? See all 20 articles
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Firmware
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WLAN-Router
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Repeater
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APs
- package contents of WAX650S
- How to check CPU status for NXC and AP via SSH?
- Recover the firmware of WAC6500 series
- Wireless bridge (WDS) with WAC6500 and WAC6100 series in combination with VLAN's
- What is the procedure to change the NWA1123-AC’s country code?
- VLAN over WDS (wireless distribution system) - Wireless bridge See all 22 articles
Nebula
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Nebula Control Center
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Gateway
- Update firmware per FTP on your Nebula Security Gateway (NSG)
- Accessing your Nebula Security Gateway via SSH from the internet (NSG)
- Traffic shaping / Global bandwidth limits
- Configuring the PPPoE internet dial-up on your Nebula Security Gateways (NSG)
- Maximum number of routing and firewall rules on your Nebula Security Gateway (NSG)
- Firewall-Configuration on your Nebula Security Gateway (NSG) See all 15 articles
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Switch
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APs
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Licensing
Management and Monitoring
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MyZyxel
- myZyxel Marketplace - Purchase Licenses
- Register your product on MyZyxel.com
- Where can I download Firmwares / Datasheets / User guides for my Zyxel device?
- Zyxel security advisory for vulnerabilities of CloudCNM SecuManager
- Product Selector: Which Zyxel device fits perfectly into your network?
- Zyxel License Finder: Find the correct license for your Firewall, Nebula devices, Gateway or Switch! See all 19 articles
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SecuReporter
xDSL / Fiber / Cellular
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GPON
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DSL / VDSL
- How to save “User configuration” as VMG default configuration
- How to Bridge VMG-Device over ADSL
- How to setup a bridge on AMG
- VMG8029-D70A - How can I order spare parts?
- Can´t print from my iPad / iPhone & or can´t connect my Chromecast
- How to use TFTP to upload/backup the config file on VMG1312-B10A See all 8 articles
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DSLAM
- Pin Assignment of Telco 50 Connector Used in Different ZyXEL XDSL Switches
- What is the difference between the Fast and Interleave modes in the ADSL profile of IES switches?
- Automatic deactivation of ADSL ports
- VES1724: How to Setup VLAN for DSL-Ports (VDSL-Mode)
- How to Access Modem over DSL and forward traffic via Bridge VES1724-56(b2):
- DSLAM / CPE: How to Manage VMG-Device over VDSL and Bridge traffic to Clients
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LTE
Digital Home
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NAS
- Upgrading latest NAS remote code execution vulnerabiity firmware
- How to regenerate original self-signed certificates on NAS series storage
- How to import Let's Encrypt certificate on NAS series storage
- Use the RESET button on NAS Series
- NAS Best Practice Setup
- What is the maximum size for an external disk on NAS520, NAS540, NAS542? See all 32 articles
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Camera
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Powerline
Warranty & Services
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Warranty
- Impacts to the RMA delivery schedule by Covid-19 restrictions
- Warranty Terms and Conditions
- End-Of-Life list (List of devices which do not receive support due to age)
- How do I apply for an RMA number?
- I received a damaged device from my sales partner - What now?
- Buying spare parts for Zyxel products See all 8 articles
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Enhanced Services
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Internal Warranty
Virtual Lab(Demo)
Popular Help Topics
- VPN Guideline - Choosing the right VPN-type for your Home-Office (+Useful Links & Tutorials)
- Different ways to work from remote location with Zyxel products
- IPSec VPN Site-To-Site Configuration on USG/ZyWall devices
- How to configure IPSec Site to Site VPN while one Site is behind a NAT router
- How to configure VLAN on USG device
- Reinstallation of the Zyxel IPSec VPN client
- Convert your USG/Zywall configuration to ATP using the Configuration Converter
- Weekly Firmware / Support Version / Lab Version
- How to configure VLAN on Zyxel Switch
- List of Nebula-compatible devices
- myZyxel Marketplace - Purchase Licenses
- Register your product on MyZyxel.com
- Where can I download Firmwares / Datasheets / User guides for my Zyxel device?
- Impacts to the RMA delivery schedule by Covid-19 restrictions
- Warranty Terms and Conditions
