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KNOWLEDGE BASE
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Business
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Security Appliances and Services
- Setup guides and troubleshooting documentation Security
- Weekly Firmware / Support Version / Lab Version
- Why is my security gateway activating features without my knowledge? ( SecuReporter, SecuExtender, Device HA )
- "Connect to myZYXEL.com server has failed."
- 3G / 4G (LTE) cards / donggles and VPN
- Accessing SSH access on my USG - what to look after? See all 177 articles
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Switches
- Setup guides and troubleshooting documentation Switch
- Configure the IP address of a console port switch
- Configure the switch to separate traffic between departments using VLAN
- Configuring IGMP Snooping on a Zyxel-Switch
- Does the Zyxel Switch support Jumbo Frames?
- GS Series - How to Change Management IP See all 38 articles
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WLAN APs and Controllers
- Setup guides and troubleshooting documentation Wireless
- An example of using a NXC wireless controller as a RADIUS server
- Basic access-point configuration
- Check the managed AP status via CLI command on the NXC controller?
- Datecode Firmware on you're managed AP's trough a USG/Zywall/ATP
- Description of the operation mode SSID repeater in the access point NWA1121-NI See all 48 articles
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Commercial Gateways
- USG Series - Let's Encrypt certificate
- "This is not a secure connection"- Warning on Hotspot-System in Google Chrome - what does this mean?
- Bypassing Psiphon (VPN) Authentication for UAG / USG Series
- How to activate Guest WLAN SSID on a VMG-device
- How to change SSID and WiFi Password on VMG-devices
- How to configure IKEv2 with MS-CHAPv2 on ZyWALL? See all 28 articles
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Network Management
- How to register your product on MyZyxel.com
- How to Activate and Link and additional License to Device via MyZyxel.com
- How to Configure Single Sign-on with ZyWALL/USG and SSO agent?
- How to disable Two Factor Authentication?
- How to get different privileges by RADIUS authentication
- How to use the VPN Setup Wizard to create a L2TP VPN on the ZyWALL/USG See all 12 articles
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Nebula Cloud Networking
- NebulaFlex™ Pro / Nebula Pro Pack license
- Building up a Site-to-Site VPN in Nebula
- Can't login to Nebula / MyZyxel because I lost my Google authenticator! What to do now?
- Captive Portal Setup on a NSG-Firewall
- Checking the connectivity of Nebula Access Points
- How does Nebula devices communicate with Nebula Control Center? (Netconf) See all 48 articles
Service Provider
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DSL CPEs
- Activate Logs on VMG / AMG - series devices
- AMG / VMG - Series: Parental Control Setup
- AMG1302-T11C - Can´t print from my iPad / iPhone & or can´t connect my Chromecast
- AMG: How to Bridge
- FMG3025 or FMG3024 as bridge to Swisscom fiber connection
- FSG1100HN: Configuration adjustment for Swisscom FTTH network See all 14 articles
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LTE and 3G CPEs
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MSANs / DSLAMs
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Fiber Access
Warranty & Services
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Enhanced Services
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Warranty
- How do I apply for an RMA number?
- Products and warranties
- End-Of-Life list (List of devices which do not receive support due to age)
- I received a damaged device from my sales partner - What now?
- Buying spare parts for Zyxel products
- Where can I find the model-name and serial-number of my Zyxel device? See all 7 articles
Virtual Lab
Popular Help Topics
- Why is my security gateway activating features without my knowledge? ( SecuReporter, SecuExtender, Device HA )
- Setup guides and troubleshooting documentation Security
- Weekly Firmware / Support Version / Lab Version
- Setup guides and troubleshooting documentation Switch
- Setup guides and troubleshooting documentation Wireless
- USG Series - Let's Encrypt certificate
- NebulaFlex™ Pro / Nebula Pro Pack license
- Zyxel speaks your language
- Smart Support
- Zyxel ConfigService Voucher
- Next Business Day (NBD)
- How do I apply for an RMA number?
- Products and warranties