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Knowledge Base
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Demo Zone
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Warranty
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Campus Services
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Virtual Lab
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Configuration Service
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Wifi Site Survey
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Configuration Services
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Smart Support
KNOWLEDGE BASE
Security Appliances and Services
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VPN
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VLAN
- Description of the public and private Wi-Fi network separation scheme using VLANs on the ZyWALL USG series Security Gateway
- How to configure VLAN on USG device
- Separate VLANs on a ZyWALL/USG
- Setting up a VLAN on a WAN PPPoE-Interface
- I need to connect two internet lines with the same VLAN tag to my USG! What should I do?
- Web Authentication not working (VLAN misconfiguration)
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Management
- How to activate MyZyxel/Nebula Two-Factor Authentication (2FA)
- How to download the config file from the "standby" partition?
- Daily Report with Gmail as Mail Server
- How to speed up the authentication process when using Active Directory as authentication method?
- Logging Traffic on a Firewall devices (USG/VPN/ATP Traffic-Log)
- Firmware Recovery Process on USG/ATP/VPN-Firewalls See all 59 articles
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NAT
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VoIP
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Internal
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Firmware
- SSO Agent 2.0 - Supporting AD Windows Server 2019
- Can I route all traffic via site to site VPN?
- Changing the downloadable firmware slot on ATP / VPN / Zywall / USG series routers
- Download Firmware from MyZyxel for your Security device (FLEX, ATP, USG, VPN, ZYWALL)
- FQDN - Firmware Upgrade Steps for Users with FQDN Objects (4.39 WK38, 4.55 WK38, 4.60C0)
- How can I update the firmware automatically from a USB storage? See all 19 articles
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UTM Services
- IP Reputation - How to handle blocked IPs
- Anti Virus: How to block downloading of DOC, PDF, XLS and ZIP files?
- Creating a basic Content Filter Profile on the USG
- Inspection of Intrusion Detection and Prevention (IDP) in ZyWALL USG Series Security Gateways
- What protocols does the built-in anti-virus (Anti-Virus) support on ZyWALL USG series hardware gateways?
- Content Filter Trusted and Forbidden websites on the USG See all 14 articles
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DNS
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Interfaces
- How to setup a virtual interface for your WAN on a Zywall/USG
- Device HA Pro Setup
- Disable Wireless on an ZyWall (USG) with integrated Access Point
- Resize MTU in Windows
- Instructions for setting up a hardware ZyWALL USG series gateway using a static IP address for connecting to the Internet
- Using a public subnet for DMZ without SNAT in ZyWALL USG series hardware gateways See all 32 articles
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Licensing
- Package content for USG FLEX 500
- Limitations of the Promotional License of SecuReporter (2019)
- Where can I buy Zyxel devices or licenses?
- Can´t activate and link my USG20 license at MyZyxel
- Customer is not able to register a license
- Device HA Pro - Do I need all licenses twice for an HA (high-availability) solution?
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Firewall
- The importance of rubber-feet for your USG/VPN/ATP-Gateway: Installation Best Practice
- Does the USG FLEX 100 or ATP100 offer rack mounting options?
- New Handbook for Security-Products
- USG FLEX - What you should know about it
- Security Issue (remote code execution vulnerability) in NAS and Firewall
- Sonos and Spotify Connect See all 19 articles
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Routing
Switch
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PoE
- PoE switch on / off by schedule (time-controlled) for GS1900 HP Series
- GS1300 / GS1350 Series - Zyxel CCTV Surveillance Switch Family
- How to connect the RGS200-12P or RGS100-5P to a power module?
- My RGS200-12P / RGS100-5P Switch is not powering up the PoE Ports - what can it be?
- Comparison of the GS1300 and GS1350 "Surveillance" Series Switches
- GS1300 "Surveillance" Unmanaged Switch Series - Enabling PoE Extended Range PoE See all 8 articles
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Management
- FAQ - Switch
- GS1900 Series - Why is the switch time not correct
- [Switch] Creating a Tech-Support file
- How to protect your network devices using Nebula Switches?
- What is the username/password I can use to access my Nebula device?
- How to Setup Link Aggregation on Switch (Static - ports are static members of a trunk group) See all 29 articles
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Stacking
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Security / Filtering
- MAC Pinning feature in ZyXEL Ethernet Switches
- How to configure bandwidth control on switch
- How to configure the switch to prevent IP scanning (Anti-ARP Scan)
- How to configure MAC filter to block unwanted traffic
- How to configure the port security to limit the number of connected devices
- How can I configure QoS in GS1900 for multicast streams? See all 7 articles
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Spanning Tree
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VLAN
- Voice VLAN on Zyxel GS1920
- How to configure VLAN on Zyxel Switch
- In what scenario will I need to use IP subnet based VLAN?
- Configure the switch to separate traffic between departments using VLAN
- How to Configure Voice VLAN on Zyxel Nebula Switch
- How to set up VLAN for Link Aggregation on GS2210 series? See all 7 articles
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Multicast / IGMP
- NEW: Networked AV Mode - ATEN Partnership
- How to block Multicast in Network
- How to configure IGMP routing for multicast clients in a different LAN
- How to configure IGMP Snooping for multicast clients in the same LAN
- Why is the switch not sending IGMP General Query when setting IGMP Snooping for a fixed VLAN?
WLAN
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Controller
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Multy
- Multy Devices Reset when Certification Authority Expired (May 2020)
- Urgent Upgrade notification for Multy WiFi System Series (Certificate Authority Renewal - May 2020)
- Where I can change the Names for 2.4G and 5G on Multy's SSID
- Where I can find connected devices on my Multy device
- How to build a Ethernet backhaul on Multy X, Multy Plus, and Multy mini?
- Which ports does Multy X use for communication to the Multy App via cloud service? See all 24 articles
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Firmware
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WLAN-Router
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Repeater
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APs
- How to check wireless speed via iPerf
- How to block the FTP service by commands on the APs.
- How to recover Nebulaflex AP standalone settings after unregister from Nebula?
- Package content NWA110AX-EU0102F
- Which AP supports DFS channel?
- What do the lights mean on my Access-Point? (LED Patterns explained) See all 33 articles
Nebula
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Nebula Control Center
- How long does it takes to see data updated on Nebula Control Center?
- Managing Multi-Site Networks with Nebula's Configuration Template
- Can I transfer my organization to another account in Nebula Control Center? (Owner change)
- Administrator roles & privileges in Nebula Control Center
- Whats new in Nebula Control Center v9.2 (Update of Cloud-platform)
- NTP and Nebula devices See all 29 articles
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Gateway
- Update firmware per FTP on your Nebula Security Gateway (NSG)
- Accessing your Nebula Security Gateway via SSH from the internet (NSG)
- Traffic shaping / Global bandwidth limits
- Configuring the PPPoE internet dial-up on your Nebula Security Gateways (NSG)
- Maximum number of routing and firewall rules on your Nebula Security Gateway (NSG)
- Firewall-Configuration on your Nebula Security Gateway (NSG) See all 15 articles
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Switch
- Latest release note's Zyxel NebulaFlex Switch GS1350 Series
- How to activate cloud mode on GS-1350
- Can I set up a port mirroring on a Nebula Switch? (Track/Log Packets & Traffic)
- Problems getting DAC cables to running on my Nebula Switch (e.g. XGS1930)
- Setting up a static IP for Nebula Switch at the deployment stage
- How to protect your network devices using Nebula Switches?
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APs
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Licensing
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Internal
Management and Monitoring
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MyZyxel
- FAQ - Other Products (LTE, DSL, MyZyxel & Secu Reporter)
- Zyxel security advisory for vulnerabilities of CloudCNM SecuManager
- Product Selector: Which Zyxel device fits perfectly into your network?
- Zyxel License Finder: Find the correct license for your Firewall, Nebula devices, Gateway or Switch!
- myZyxel Marketplace - Purchase Licenses
- Re-register ZyWall to another MyZyxel Account See all 21 articles
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SecuReporter
xDSL / Fiber / Cellular
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GPON
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DSL / VDSL
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DSLAM
- [VES-DSLAM] How to setup and activate Link Aggregation
- Pin Assignment of Telco 50 Connector Used in Different ZyXEL XDSL Switches
- What is the difference between the Fast and Interleave modes in the ADSL profile of IES switches?
- Automatic deactivation of ADSL ports
- VES1724: How to Setup VLAN for DSL-Ports (VDSL-Mode)
- How to Access Modem over DSL and forward traffic via Bridge VES1724-56(b2): See all 7 articles
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LTE
Digital Home
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NAS
- FAQ - Digital Home
- Why is it not possible to indicate the full capacity of hard drive on a Zyxel NAS?
- NAS device shows different capacity of hard drives than manufacturer
- Verified Hard Disk List for NAS Series
- NAS Series - Alternative to "findme" Feature
- Upgrading latest NAS remote code execution vulnerability firmware See all 42 articles
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Camera
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Powerline
Warranty & Services
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Enhanced Services
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Warranty
- Repair- and Spare Part- Service for Zyxel Products
- Impacts to the RMA delivery schedule by Covid-19 restrictions
- End-Of-Life list (List of devices which do not receive support due to age)
- How do I apply for an RMA number?
- I received a damaged device from my sales partner - What now?
- Buying spare parts for Zyxel products See all 10 articles
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Campus Academy
Demo Zone
Popular Help Topics
- VPN Guideline - Choosing the right VPN-type for your Home-Office (+Useful Links & Tutorials)
- FAQ - Security Appliances and Services
- FAQ - Switch
- FAQ - WLAN
- FAQ - Nebula
- FAQ - Other Products (LTE, DSL, MyZyxel & Secu Reporter)
- FAQ - Digital Home
- New SSO Login for Zyxel Customer Portals
- Virtual Lab - How to start? What can you do here?
- Virtual Lab - Device List and Service List Overview
