KNOWLEDGE BASE
Security Appliances and Services
-
VPN
-
VLAN
- How to configure VLAN on USG device
- Description of the public and private Wi-Fi network separation scheme using VLANs on the ZyWALL USG series Security Gateway
- Separate VLANs on a ZyWALL/USG
- Setting up a VLAN on a WAN PPPoE-Interface
- I need to connect two internet lines with the same VLAN tag to my USG! What should I do?
- Web Authentication not working (VLAN misconfiguration)
-
Management
- Zyxel security advisory for Web CGI vulnerability of gateways and access point controllers
- Certificate Page or HSTS Issue for Hotspot Solution - How to skip or remove this page? - Best Practice!
- VPN2S - 3G and 4G Dongle USB Supported List
- High CPU utilization with ZyWALL Security Gateway
- Privilege table by account type used in the ZyWALL USG series Security Gateway for accessing various services
- How do I clear the ARP table in ZyWALL/USG? See all 47 articles
-
NAT
-
VoIP
-
Firmware
- Weekly Firmware / Support Version / Lab Version
- Changing the downloadable firmware slot on ATP / VPN / Zywall / USG series routers
- How can I update the firmware automatically from a USB storage?
- How to upgrade USG devices via cloud-service
- I can´t use Cloud Firmware Upgrade due to an error message "ITS installed"
- Overview of Helpful CLI Commands for USG Series (Best Practice) See all 13 articles
-
UTM Services
- Creating a basic Content Filter Profile on the USG
- Inspection of Intrusion Detection and Prevention (IDP) in ZyWALL USG Series Security Gateways
- What protocols does the built-in anti-virus (Anti-Virus) support on ZyWALL USG series hardware gateways?
- Content Filter Trusted and Forbidden websites on the USG
- App Patrol Profiles - Basic Setup
- How to change the Anti-Virus Signature service from Kaspersky to Bitdefender? See all 10 articles
-
DNS
-
Interfaces
- Resize MTU in Windows
- Instructions for setting up a hardware ZyWALL USG series gateway using a static IP address for connecting to the Internet
- Using a public subnet for DMZ without SNAT in ZyWALL USG series hardware gateways
- ZyWALL series - which is the LAN1 port
- Delete DHCP bindings
- USG: set speed and duplex mode (auto-negotiation) See all 30 articles
-
Licensing
-
Firewall
- Diagnose the reasons for the large number of active sessions in the ZyWALL
- Why does the session counter in ZyWALL / USG show different values on the Dashboard and Session Monitor web configurator pages?
- Values deny and reject in Firewall settings
- Zywall / USG - WAN Ping
- How to use the Geo-IP feature on the USG-Series
- How to block websites via FQDN entry? See all 9 articles
-
Routing
Switch
-
PoE
- How to connect the RGS200-12P or RGS100-5P to a power module?
- My RGS200-12P / RGS100-5P Switch is not powering up the PoE Ports - what can it be?
- Comparison of the GS1300 and GS1350 "Surveillance" Series Switches
- GS1300 "Surveillance" Unmanaged Switch Series - Enabling PoE Extended Range PoE
- GS1350 Series - Enabling PoE Extended Range
- GS1350 "Surveillance" Managed Switch Series exclusive features
-
Management
- Where can I find the KCC certification for GS1920-8HPV2?
- GS1350 - Cloud Mode with Smart Managed Switch for Surveillance
- How to remotely determine that the main PSU broke down or failed to plan for the elimination of this problem?
- How do I reset my switch to factory-default configuration via CLI commands?
- Why does the Zyxel Switch cannot boot up properly?
- How much is the power consumption of PoE switch-series GS1920 when their clients are inactive? See all 21 articles
-
Stacking
-
Security / Filtering
- MAC Pinning feature in ZyXEL Ethernet Switches
- How to configure bandwidth control on switch
- How to configure the switch to prevent IP scanning (Anti-ARP Scan)
- How to configure MAC filter to block unwanted traffic
- How to configure the port security to limit the number of connected devices
- How can I configure QoS in GS1900 for multicast streams? See all 7 articles
-
Spanning Tree
-
VLAN
- How to configure VLAN on Zyxel Switch
- Voice VLAN on Zyxel GS1920
- In what scenario will I need to use IP subnet based VLAN?
- Configure the switch to separate traffic between departments using VLAN
- How it works and how to configure VLAN in Ethernet switches
- How to set up VLAN for Link Aggregation on GS2210 series? See all 7 articles
-
Multicast / IGMP
WLAN
-
Controller
-
Multy
- Multy U (WSR30) Ethernet Backhaul
- Is the Multy series compatible with each other?
- Can Amazon Alexa support two Multy X WiFi System on the same account?
- How many antennae does Multy X have?
- What is the function of the USB port in Multy X?
- How many wireless devices does Multy X support? See all 16 articles
-
Firmware
-
WLAN-Router
-
APs
- What is the procedure to change the NWA1123-AC’s country code?
- VLAN over WDS (wireless distribution system) - Wireless bridge
- WDS setup between standalone APs
- Maximum number of users that can be connected to NWA3000-N and NWA5000-N series Wi-Fi access points
- What is the option "As Native VLAN" on the AP VLAN setting?
- How to traces packet on APs? See all 17 articles
Nebula
-
Nebula Control Center
- Password reset doesn't work
- What should I do if my Nebula device cannot get online on NCC?
- Deleting a Site in the Nebula Control Center
- How do Nebula devices communicate with Nebula Control Center? (NETCONF Information)
- How to create organization and site on Nebula Control Center?
- WAN Connectivity Check on Nebula Security Gateways (NSG) See all 18 articles
-
Gateway
- Nebula NSG Series - Configuring the PPPoE internet dial-up
- NSG Series - Maximum number of routing and firewall rules
- Nebula - Firewall Configuration
- Configuring Policy Routes on a Nebula Security Gateway (NSG)
- Nebula Control Center - Facebook with Two-Factor Authentication using iPhone (Captive Portal)
- Nebula - Configuring LAN-Interfaces on the NSG See all 11 articles
-
Switch
-
APs
-
Licensing
Management and Monitoring
-
MyZyxel
- Register your product on MyZyxel.com
- Where can I find Firmwares / Datasheets / User guides for my Zyxel device?
- CNC / CNA100 Connection Issues
- Activate and Link additional License to a device via MyZyxel.com
- MyZyxel Platform - Password reset doesn't work
- Can't login to Nebula / MyZyxel because I lost my Google authenticator! See all 14 articles
-
SecuReporter
xDSL / Fiber / Cellular
-
GPON
-
DSL / VDSL
- LTE signal quality parameters
- How to save “User configuration” as VMG default configuration
- How to setup a bridge on AMG
- VMG8029-D70A - How can I order spare parts?
- Can´t print from my iPad / iPhone & or can´t connect my Chromecast
- How to use TFTP to upload/backup the config file on VMG1312-B10A See all 8 articles
-
DSLAM
- Pin Assignment of Telco 50 Connector Used in Different ZyXEL XDSL Switches
- What is the difference between the Fast and Interleave modes in the ADSL profile of IES switches?
- Automatic deactivation of ADSL ports
- VES1724: How to Setup VLAN for DSL-Ports (VDSL-Mode)
- How to Access Modem over DSL and forward traffic via Bridge VES1724-56(b2):
- DSLAM / CPE: How to Manage VMG-Device over VDSL and Bridge traffic to Clients
-
LTE
- Firmware to (re)flash LTE3302-M432
- LTE coverage in Switzerland
- 3G / 4G (LTE) cards / dongles and VPN
- LTE3316-M604 - The WiFi network name (SSID) is not matching with the info on the label
- What is the procedure to configure bridge mode on the LTE3316?
- Troubleshooting LTE7460: Device always connects to the same band and shows poor signal See all 17 articles
Digital Home
-
NAS
-
Camera
-
Powerline
- PLA5236 - Why can it assign IP address to devices?
- ARMOR Z2 (NBG6817) with PLA5236 kit ONE Connect pack
- Powerline compatibility, tips and troubleshooting
- Which powerline adapters are compatible with each other?
- How to setup a WRE6505 as a Repeater via Wizard Mode
- Repeat an SSID without Wizard on the WRE6606
Warranty & Services
-
Warranty
- How do I apply for an RMA number?
- Products and warranties
- End-Of-Life list (List of devices which do not receive support due to age)
- I received a damaged device from my sales partner - What now?
- Buying spare parts for Zyxel products
- Where can I find the model-name and serial-number of my Zyxel device? See all 7 articles
-
Enhanced Services
Virtual Lab
Popular Help Topics
- IPSec VPN Site-To-Site Configuration on USG/ZyWall devices
- How to configure IPSec Site to Site VPN while one Site is behind a NAT router
- How to configure VLAN on USG device
- Weekly Firmware / Support Version / Lab Version
- Limitations of the Promotional License of SecuReporter (2019)
- How to configure VLAN on Zyxel Switch
- SecuReporter - I got a MyZyxel Service Link Notice E-Mail - What it is about?
- Register your product on MyZyxel.com
- Where can I find Firmwares / Datasheets / User guides for my Zyxel device?
- How do I apply for an RMA number?
- Products and warranties
- Supported Browser Versions
- Virtual LAB - Site to Site VPN
