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Knowledge Base
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Demo Zone
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Warranty
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Campus Services
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Virtual Lab
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Configuration Service
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Wifi Site Survey
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Configuration Services
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Smart Support
KNOWLEDGE BASE
Security Appliances and Services
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VPN
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VLAN
- Description of the public and private Wi-Fi network separation scheme using VLANs on the ZyWALL USG series Security Gateway
- How to configure VLAN on USG device
- Separate VLANs on a ZyWALL/USG
- Setting up a VLAN on a WAN PPPoE-Interface
- I need to connect two internet lines with the same VLAN tag to my USG! What should I do?
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Management
- Firewall and Security - How to change your password to protect yourself
- Zyxel security advisory for hardcoded credential vulnerability CVE-2020-29583
- Two Factor Authentication with Google Authenticator for Admin Access
- What Firewall should I use?
- How to activate MyZyxel/Nebula Two-Factor Authentication (2FA)
- How to download the config file from the "standby" partition? See all 63 articles
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NAT
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VoIP
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Firmware
- FAQ - Security Appliances and Services
- SSO Agent 2.0 - Supporting AD Windows Server 2019
- Can I route all traffic via site to site VPN?
- Changing the downloadable firmware slot on ATP / VPN / Zywall / USG series routers
- Download Firmware from MyZyxel for your Security device (FLEX, ATP, USG, VPN, ZYWALL)
- FAQ: Enhanced Information for CVE-2020-29583 - Zyxel security advisory for hardcoded credential vulnerability See all 21 articles
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UTM Services
- IP Reputation - How to handle blocked IPs
- Anti Virus: How to block the download of DOC, PDF, XLS and ZIP files?
- Creating a basic Content Filter Profile on the USG
- Inspection of Intrusion Detection and Prevention (IDP) in ZyWALL USG Series Security Gateways
- What protocols does the built-in anti-virus (Anti-Virus) support on ZyWALL USG series hardware gateways?
- Content Filter Trusted and Forbidden websites on the USG See all 14 articles
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DNS
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Interfaces
- Adding additional WAN Interfaces (USG/ATP Series)
- How to setup a virtual interface for your WAN on a Zywall/USG
- Device HA Pro Setup
- Disable Wireless on an ZyWall (USG) with integrated Access Point
- Resize MTU in Windows
- Instructions for setting up a hardware ZyWALL USG series gateway using a static IP address for connecting to the Internet See all 31 articles
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Licensing
- Package content for USG FLEX 500
- Limitations of the Promotional License of SecuReporter (2019)
- Where can I buy Zyxel devices or licenses?
- Can´t activate and link my USG20 license at MyZyxel
- Customer is not able to register a license
- Device HA Pro - Do I need all licenses twice for an HA (high-availability) solution?
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Firewall
- Secure your firewall without firmware update to version 4.60 patch 1
- Zyxel security advisory for buffer overflow vulnerability
- Zyxel Security Advisories CVE
- Zyxel security advisory for command injection vulnerability of firewalls
- The importance of rubber-feet for your USG/VPN/ATP-Gateway: Installation Best Practice
- Does the USG FLEX 100 or ATP100 offer rack mounting options? See all 23 articles
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Routing
Switch
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PoE
- PoE switch on / off by schedule (time-controlled) for GS1900 HP Series
- GS1300 / GS1350 Series - Zyxel CCTV Surveillance Switch Family
- How to connect the RGS200-12P or RGS100-5P to a power module?
- My RGS200-12P / RGS100-5P Switch is not powering up the PoE Ports - what can it be?
- Comparison of the GS1300 and GS1350 "Surveillance" Series Switches
- GS1300 "Surveillance" Unmanaged Switch Series - Enabling PoE Extended Range PoE See all 8 articles
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Management
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Stacking
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Security / Filtering
- MAC Pinning feature in ZyXEL Ethernet Switches
- How to configure bandwidth control on switch
- How to configure the switch to prevent IP scanning (Anti-ARP Scan)
- How to configure MAC filter to block unwanted traffic
- How to configure the port security to limit the number of connected devices
- How can I configure QoS in GS1900 for multicast streams? See all 7 articles
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Spanning Tree
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VLAN
- Voice VLAN on Zyxel GS1920
- How to configure VLAN on Zyxel Switch
- In what scenario will I need to use IP subnet based VLAN?
- Configure the switch to separate traffic between departments using VLAN
- How to Configure Voice VLAN on Zyxel Nebula Switch
- How to set up VLAN for Link Aggregation on GS2210 series? See all 7 articles
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Multicast / IGMP
- NEW: Networked AV Mode - ATEN Partnership
- How to block Multicast in Network
- How to configure IGMP routing for multicast clients in a different LAN
- How to configure IGMP Snooping for multicast clients in the same LAN
- Why is the switch not sending IGMP General Query when setting IGMP Snooping for a fixed VLAN?
WLAN
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Controller
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Multy
- Multy U - Troubleshooting
- ZYXEL Multy U AC2100 Tri-Band WiFi System Unboxing & Initial Setup
- Multy Plus - PPPoE / Static IP setup
- Multy Devices Reset when Certification Authority Expired (May 2020)
- Urgent Upgrade notification for Multy WiFi System Series (Certificate Authority Renewal - May 2020)
- Where I can change the Names for 2.4G and 5G on Multy's SSID See all 27 articles
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Firmware
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WLAN-Router
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Repeater
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APs
- What Access point should I use?
- Limited Power on WAX650S
- What the log means "Station: xx:xx:xx:xx:xx:xx has blocked by Hostapd3 and has blocked by prev-Auth Failed"?
- Details of Zyxel Pole-Mounting-Kits ACCESSORY-ZZ0103F and ACCESSORY-ZZ0106F
- Wireless-Bridge-compability on NWA1123-AC-PRO Access Points (Mesh, Wireless Bridge)
- How to check wireless speed via iPerf See all 38 articles
Nebula
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Nebula Control Center
- What CLI commands can be executed in Nebula devices via the Remote Access tool or locally?
- Can’t register devices with Nebula App, QR code is too small
- How long does it takes to see data updated on Nebula Control Center?
- Managing Multi-Site Networks with Nebula's Configuration Template
- Can I transfer my organization to another account in Nebula Control Center? (Owner change)
- Administrator roles & privileges in Nebula Control Center See all 31 articles
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Gateway
- How to block applications with Application Patrol (App Patrol) on the NSG?
- Update firmware per FTP on your Nebula Security Gateway (NSG)
- Accessing your Nebula Security Gateway via SSH from the internet (NSG)
- Traffic shaping / Global bandwidth limits
- Configuring the PPPoE internet dial-up on your Nebula Security Gateways (NSG)
- Maximum number of routing and firewall rules on your Nebula Security Gateway (NSG) See all 16 articles
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Switch
- How to configure Nebula Switch to connect to the Internet?
- Latest release note's Zyxel NebulaFlex Switch GS1350 Series
- How to activate cloud mode on GS-1350
- Can I set up a port mirroring on a Nebula Switch? (Track/Log Packets & Traffic)
- Problems getting DAC cables to running on my Nebula Switch (e.g. XGS1930)
- Setting up a static IP for Nebula Switch at the deployment stage See all 7 articles
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APs
- Which AP supports NAT and DHCP?
- Can i connect a standalone repeater to a Nebula managed AP via WDS?
- What Nebula-compatible Access Points are capable of building up a wireless bridge (WDS, Mesh)
- Assigning different SSIDs to different Access Points in Nebula (SSID-Tags)
- Basic WiFi-Setup (SSID) on Nebula Access Points
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Licensing
- Which type of Limited Lifetime License can I use with my device?
- My Nebula licenses are gone / expiring too early! Why is this?
- NebulaFlex™ Pro / Nebula Pro Pack license
- Transfer license points between organizations in Nebula
- What is Limited Lifetime License and how does it work?
- Understanding Nebula Licensing See all 7 articles
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Internal
Management and Monitoring
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MyZyxel
- FAQ - Other Products (LTE, DSL, MyZyxel & Secu Reporter)
- Zyxel security advisory for vulnerabilities of CloudCNM SecuManager
- Product Selector: Which Zyxel device fits perfectly into your network?
- Zyxel License Finder: Find the correct license for your Firewall, Nebula devices, Gateway or Switch!
- myZyxel Marketplace - Purchase Licenses
- Re-register ZyWall to another MyZyxel Account See all 21 articles
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SecuReporter
xDSL / Fiber / Cellular
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GPON
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DSL / VDSL
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DSLAM
- How does the IES5206 work with ADSL2+ bonding?
- [VES-DSLAM] How to setup and activate Link Aggregation
- Pin Assignment of Telco 50 Connector Used in Different ZyXEL XDSL Switches
- What is the difference between the Fast and Interleave modes in the ADSL profile of IES switches?
- Automatic deactivation of ADSL ports
- VES1724: How to Setup VLAN for DSL-Ports (VDSL-Mode) See all 8 articles
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LTE
- LTE3301 - Firmware Upgrade
- LTE Devices - Packet Capture for Troubleshooting Communication Problems
- WAH7601 - Troubleshooting
- How can I find the optimized position for my LTE device using the LTE ALLY app?
- Package content of NR7101 5G LTE Outdoor Router
- Unboxing & Introduction of Zyxel NR2101 5G LTE-Router See all 32 articles
Digital Home
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NAS
- FAQ - Digital Home
- NAS - Uninterruptible Power Supply (UPS) settings
- Why is the total capacity on the NAS lower than listed from the manufacturer?
- Verified Hard Disk List for NAS Series
- NAS Series - Alternative to "findme" Feature
- Upgrading latest NAS remote code execution vulnerability firmware See all 41 articles
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Camera
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Powerline
Warranty & Services
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Enhanced Services
- Security Advisory - Alert Notification Options - Register now!
- New SSO Login for Zyxel Customer Portals
- Zyxel security advisory for DNSpooq
- Zyxel Ally Program - How to claim your Partner Benefits
- Zyxel security advisory for AMNESIA:33 vulnerabilities
- Security Announcement - Change FTP Service to HTTPS Download Service See all 25 articles
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Warranty
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Campus Academy
Demo Zone
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Customer Experience Center
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Virtual Lab
- Virtual Lab - How to start? What can you do here?
- Virtual Lab - Device List and Service List Overview
- Virtual Lab - USG FLEX 200
- Virtual Lab - Redundancy Application (Device HA pro & Stacking system)
- Virtual Lab - USG2200-VPN
- Virtual Lab - VPN with Active Directory Authentication See all 18 articles
Popular Help Topics
- VPN Guideline - Choosing the right VPN-type for your Home-Office (+Useful Links & Tutorials)
- FAQ - Security Appliances and Services
- FAQ - Switch
- FAQ - WLAN
- FAQ - Nebula
- FAQ - Other Products (LTE, DSL, MyZyxel & Secu Reporter)
- FAQ - Digital Home
- Security Advisory - Alert Notification Options - Register now!
- New SSO Login for Zyxel Customer Portals
- Products and warranties
- Next Business Day (NBD)
- Virtual Lab - How to start? What can you do here?
- Virtual Lab - Device List and Service List Overview
