The Nebula Mobile App provides a convenient solution for network management, enabling administrators to swiftly register numerous devices on Nebula Control Center using the QR code scanner. Designed with Responsive Web Design (RWD), it caters to mobile devices like smartphones. Moreover, it offers IT staff an immediate overview of various sites, facilitating real-time monitoring of network status.
To effectively use the Nebula mobile app for various tasks and functions, and to familiarise yourself with the key features of the system, follow these instructions:
Installation Walkthrough Wizard:
- Follow the installation walkthrough wizard provided in the Nebula Mobile App.
- This wizard will guide you through creating organizations and sites, adding devices (via QR code or manual entry), and setting up WiFi networks.
Hardware Installation Guide and LED Guide:
- Refer to the hardware installation guide provided by Nebula for instructions on installing devices.
- Consult the LED guide to understand the status indicators on the devices.
Centralized 3-in-1 Device Status:
- Use the Nebula Mobile App to centrally monitor the status of 3-in-1 devices.
Per-Device and Site-Wide Usage Graph:
- Access usage graphs within the app to analyze per-device and site-wide usage.
Per-Device and Site-Wide PoE Consumption:
- Monitor PoE consumption both per device and across the entire site using the app.
WiFi Login Info Sharing via Mobile Phone or QR Code:
- Share WiFi login information using your mobile phone or QR codes generated within the app.
Switch and Gateway Ports Info:
- Obtain detailed information about switch and gateway ports through the app.
Check Map and Photo of Device Location and Client:
- View maps and photos of device locations and connected clients for troubleshooting purposes.
Troubleshoot with Live Tools:
- Utilize live tools provided in the app for troubleshooting, including rebooting devices, activating Locator LED, power cycling switch ports, conducting cable diagnostics, and performing connection tests.
Status of Connected Nebula Devices and Clients:
- Quickly check the status of connected Nebula devices and clients at a glance through the app.
Scan Device QR Codes to Register Devices:
- Register large numbers of devices to the Nebula Control Center by scanning device QR codes using the app.
Firmware Upgrade Schedule:
- Set up a schedule for firmware upgrades directly within the app.
Enable/Disable SSID:
- Control SSID availability by enabling or disabling it via the app.
License Overview and Inventory:
- Access an overview of licenses and inventory information through the app.
Live Troubleshooting Tools:
- Use various live troubleshooting tools provided in the app for efficient issue resolution.
Tech Support and MSP Contact Info:
- Find tech support and Managed Service Provider (MSP) contact information within the app.
Push Notifications:
- Receive push notifications for device status changes (e.g., device down/up) and license-related issues.
- Access up to 7 days of alert history in the notification center.
By following these instructions, you can effectively utilize the Nebula Mobile App for network management and troubleshooting tasks.
To use the Nebula Mobile App on your mobile device, follow these steps:
Install the Nebula Mobile App:
- If you have an Android device, download the app for Android.
- If you have an iOS device, download the app for iOS.
Access the Nebula Mobile App:
- Launch the Nebula Mobile App by tapping on its icon.
- Once the app opens, click on the "Start" button to begin.
- Sign in using your registered Zyxel email address and password.
Overview of Organization and Site
• Select one organization and one site and click enter to go to Site Overview.
The dashboard displays the total devices, connected clients, PoE power, WAN throughput and total usage in this site.
• Device: show how many of your devices are online and offline.
• Connected Clients: show how many clients are connected.
• PoE Power: show how much power is used by PDs.
• WAN Throughput: show the throughput of WAN interface.
• WiFi Clients: show which client has connected in the past 24 hours.
• Application: show which application does the clients use in the past 24 hours.
• Usage: show the network usage of firewall/gateway in the past 24 hours.
To view the current registered devices with MAC addresses as default names:
Open the Nebula Mobile App on your mobile device.
Navigate to the "Devices" section.
You'll see a list of devices displayed, each identified by its MAC address as the default name.
Devices with a green status indicator are online, indicating they are currently connected and operational.
Devices with a red status indicator are offline, suggesting they are not currently connected or experiencing connectivity issues.
 |
 |
To use the QR code for device registration on the Nebula Mobile App, follow these steps:
Open the Nebula Mobile App on your mobile device.
Navigate to the designated Organization/Site where you want to register the device.
Go to the "Devices" section within the Organization/Site.
Click on the "+" button or the "Add Device" option.
If your device has a QR code, use the app's built-in QR code scanner to scan the QR code on the device. Alternatively, you can manually enter the device information if necessary.
Once the QR code is scanned or the device information is entered, the device will be registered on Nebula Control Center (NCC) automatically through the Nebula Mobile App.
- Wizard adds more friendly guides and instructions
- New Dashboard provides cleaner site summary and function access
- WiFi page provides intuitive actions eg. create, disable/enable, share, delete
- 3-in-1 Devices list is able to add devices directly
- 3-in-1 Devices list is also able to get firmware notification and schedule an upgrade
- New 3-in-1 Clients list with block action support
- New 3-in-1 Clients page also supports Application Visibility and Control
- The function comparison table of Nebula Mobile App
| v.2.6 | v.3.0 | |
| Wizard/Add device process | ||
| Hardware install guide | No | Yes |
| LED guide | No | Yes |
| Dashboard(Site Overview) | ||
| Device status | Separate by model | Centralized(3 in 1) |
| Client amount | Only Wireless | Wired & Wireless |
| Top Wireless client | Only amount | Amount with Usage |
| Top Gateway clients | Top 3 with Usage | No |
| WAN throughput | No | Yes |
| Site usage graph | No | Yes |
| AP dashboard | Top AP & Top SSID | No |
| Cloud saving mode | Warning message only | Warning & Banner (with setting) |
| Notification Center | ||
| VPN connection disconnection | Yes | No |
| License issue related | No | Yes |
| WiFi/SSID | ||
| Display list | Unfold 8 SSID by default | Able to create/delete |
| Share WiFi | No | Text messaging & QR code |
| Security options |
Open Enhanced-open WPA1/2/3 WPA 2/3 with NCAS WPA 2/3 with Radius |
Open & WPA2(Private) |
| NAT mode | Yes | Coming soon |
| Landing page | Yes (Complicated) | No (Coming soon Simpler) |
| VLAN | Yes | Coming soon |
| Rate limiting | Yes | Coming soon |
| Device | ||
| Location Map/Sitemap | Yes |
Yes (Change & Search function coming soon) |
| Entry | From Home, Separate by model | Independent tab (3 in 1) |
| Search & Sorting | Only Search | Yes (Search function coming soon) |
| Details |
Model name Status IP (LAN/Public) MAC address Serial Number Configuration status |
Model name Status IP (LAN/Public) MAC address Serial Number Configuration status DNS (GW only) CPU Usage (GW only) Memory Usage (GW only) |
| Edit name | Yes | Yes (also could do from Wizard) |
| License info | No (Only from License tab) | Yes |
| Tag info | No | Yes |
| Live tool |
Connection Test Reboot Locator LED |
Connection Test Reboot Locator LED LED trouble shooting Guide |
| Usage graph | No | Yes |
| PoE consumption | No | Yes |
| Port info | Only Switch | Switch & Gateway |
| Port Details & edit |
Port name Enable PoE Link speed Type PVID Allowed VLAN PoE schedule Cable Diagnostic Power cycle |
Port name Port status PoE Link Speed Type Cable Diagnostic Power cycle (Port Enable, Speed & PVID, type, allow VLAN, PoE setting coming soon) |
| Client | ||
| Entry | From Home, Separate by model | Independent tab (3 in 1) |
| Search & Sorting | Only Search | Yes (Search function coming soon) |
| Client Detail |
Name LAN IP MAC address Seen on/Connected to VLAN Manufacturer |
Name LAN IP MAC address Seen on/Connected to VLAN Manufacturer Connected time OS |
| Usage graph | No | Yes |
| Application Usage analysis (per client) | No | Yes |
| Block action | Yes (Only from client detail) | Yes (Not only from client detail, but also direct from client list) |
| Application visibility view & Action (Per Site) | No | Yes |
| VPN topology | Remove from v2.6 | No |
| License | ||
| Overview | Only NCC license | Yes (Including security services) |
| Further Details | Only issue status | Yes |
| License Inventory | No | Yes |
| License upgrade option | No (Force upgrade) | Yes |
| Add License process | No (Only support when adding devices) | Yes (Add batch licenses process coming soon) |
| Purchase license redirect to online store | No | Yes |
| More feature/Account | ||
| Admin Privileges | Only user-self | Able to see the whole org admins |
| Support request |
MSP info eITS (Create and view) Forum |
MSP info eITS (Only create) Forum |
| Change org/site name | Only site name | Yes |
| PoE schedule | Yes | No |
| Push Notification |
Device online/offline VPN connection disconnection |
Device online/offline License issue related |