Your device was identified as a product purchased through an
Internet Service Provider (ISP),
a Mobile Network Provider, or
a retail shop that obtained the device through one of these providers.
Please contact the
Internet Service Provider (ISP),
Mobile Network Provider, or the
shop where you purchased the device
for Support or Warranty services.
Important notice: Zyxel Networks (support.zyxel.eu) is not responsible for providing
support or warranty services for this product, as it was originally designed
for exclusive distribution agreements with the partners mentioned above.
Zyxel Communications, the entity responsible for this product line,
accepts support requests only through the official support channels of the ISP,
Mobile Network Provider, or reseller.
If you are unsure which
provider or
shop to contact, please refer to the article below:
We were unable to verify the
Support and
Warranty status of your device using the
provided Serial Number.
If your device is supported in the US region, including:
American Samoa, Belize, Bolivia, Canada, Colombia, Costa Rica, Cuba,
Dominican Republic, El Salvador, Guam, Guatemala, Haiti, Honduras,
Jamaica, Nicaragua, Northern Mariana Islands, Panama, Puerto Rico,
U.S. Virgin Islands, or the United States of America,
please select the button “Contact US Support”.
For all other regions, please select
“Contact Support Other Regions”.
Please note that this portal is
exclusively intended for products and services sold in the EMEA region.
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer,
We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number.
Thank you for your understanding.
