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Please enter the subject of your request. Example: USG310 / High CPU usage

Please enter the details of your request.

This page is for EMEA Region Support only. If your country is not on the list, please visit for USA Region: or for all other regions: to receive Support for your region.

For specified products ZyXEL offers a Next Business Day Shipment Service for a replacement device. In addition to standard free of charge service, Zyxel offers a chargeable NBD Delivery service. To qualify for this service you simply purchase the service license and activate it through the process of registration. Read more about Zyxel Advanced Replacement Services under

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Please describe the problem as detailed as possible.

Please describe, how we can reproduce the problem.

Zyxel will treat all defects covered by our warranty policy as D.O.A. within 30 days after purchasing the product from an official dealer. Please provide the proof of purchase not older than 30 days.

Who is the person in charge to contact?

please state the full company name and legal entity

our RMA system will send status updates to this email address

Please enter a telephone number, where you´re best reachable.

Please provide the alternative return address data

Please fill in the fields of the alternative address if you want the device return to another address.

Please attach an invoice of your defective device(s) as proof of purchase.

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    You can register yourself to our support portal, to benefit from our complete support experience and access to your ticket history

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    Phone Support (For Registered Resellers/Partners Only)

    As a Registered Customer, please sign in to our support portal, to access our phone support services.

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