Submit Request

To write a request to our support team, we offer three different forms with required and optional fields. Please make sure you can provide all required information before you submit a form.

Configuration Service: Zyxel Support Campus offers a complete service from Basic configuration up to a complex set up of your network with our products with the new ConfigServiceVoucher.

Support Form: General support request to get help or information about our products.

Return Material Authorization: General request about faulty products which are still covered by warranty or to order spare parts for our products.

Please enter the subject of your request. Example: USG310 / High CPU usage

Please enter the details of your request.

For specified products ZyXEL offers a Next Business Day Shipment Service for a replacement device. In addition to standard free of charge service, Zyxel offers a chargeable NBD Delivery service. To qualify for this service you simply purchase the service license and activate it through the process of registration. Read more about Zyxel Advanced Replacement Services under

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If you can not find your product during the search, please type in "others" to continue.

Please describe the problem as detailed as possible.

Please describe, how we can reproduce the problem.

Zyxel will treat all defects covered by our warranty policy as D.O.A. within 30 days after purchasing the product from an official dealer. Please provide the proof of purchase not older than 30 days.

Who is the person in charge to contact?

please state the full company name and legal entity

our RMA system will send status updates to this email address

Please enter a telephone number, where you´re best reachable.


Please provide the alternative return address data

Please fill in the fields of the alternative address if you want the device return to another address.

Please attach an invoice of your defective device(s) as proof of purchase.

Add file or drop files here

    Phone Support

    Please register yourself to our support portal, since we only offer phone support to our registered customers.