Select 'Technical Support Request' or 'Warranty Request with TechCheck' to Access Our Full Range of Support Services

Submit Request

Please enter the subject of your request. Example: USG310 / High CPU usage

In order to offer the most accurate and efficient support, kindly share comprehensive details about your request. Your specific and detailed information will help us understand the nature of your support needs, allowing us to provide you with the best assistance possible. Thank you for your collaboration in ensuring a prompt and effective resolution.

Have you previously contacted our Support Team? If so, kindly provide the Ticket Number to expedite your Warranty Request process.

When did you purchase the device? Please provide the purchase date.

Please furnish a comprehensive description of the error associated with the product. The greater the specificity and detail in your information, the more effectively we can aid you in resolving the issue. For instance, kindly specify which port is malfunctioning and elaborate on the exact nature of the issue displayed by the device. This additional information will significantly enhance our ability to provide targeted assistance.

This page exclusively serves EMEA Region Support. If your country is not listed, kindly visit for USA Region support or for assistance tailored to other regions.

For specified products ZyXEL offers a Next Business Day Shipment Service for a replacement device. In addition to standard free of charge service, Zyxel offers a chargeable NBD Delivery service. To qualify for this service you simply purchase the service license and activate it through the process of registration. Read more about Zyxel Advanced Replacement Services under

Sie haben Schweiz ausgewählt, der Garantie Service geht über folgende Webseite: Vielen Dank!

If you can not find your product during the search, please type in "others" to continue.

Please enable Support Remote access, that we can verify your site:

The Site you want us to check

Please make sure your firmware is up-to-date before raising a ticket to Support:

Who is the person in charge to contact?

please state the full company name and legal entity

our RMA system will send status updates to this email address

Please enter a telephone number, where you´re best reachable.


Please provide the alternative return address data

Please fill in the fields of the alternative address if you want the device return to another address.

Select where you bought your Zyxel device from the dropdown menu.

Please attach an invoice of your defective device(s) as proof of purchase.

To ensure the smooth processing of your warranty case, Zyxel kindly conducts a technical check before initiating any warranty services. Please select this option to proceed with your warranty claim effectively.

Add file or drop files here

    You can register yourself to our support portal, to benefit from our complete support experience and access to your ticket history

    Learn More

    Phone Support (For Registered Resellers/Partners Only)

    As a Registered Customer, please sign in to our support portal, to access our phone support services.

    Learn More