Please ensure your question is specific...To enhance the quality of assistance, consider refining your query by providing more details about your issue and specifying the relevant information about your device. Alternatively, for personalized assistance, you can contact our support agents.Thank you for contacting us.Sorry, but we couldn't complete your request in time. It seems like the connection timed out or the server is busy. Please try reloading the chatbot.Skip to main content
Please enter a serial number to view your complete support options. If you don't have a serial number, click on 'Check'. This may require you to fill out additional information manually or receive follow-up questions from our team. This article helps you to identify the serial number click here.
You can register yourself to our support portal, to benefit from our complete support experience and access to your ticket history.
Phone support
As a Registered Business Customer, please sign in to our support portal, to access our phone support services.
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Zyxel periodically provides end-of-life information and migration recommendations to our valued customers.
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The Zyxel Community is an online platform dedicated to networking enthusiasts, IT professionals, and Zyxel product users.
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FAQ
The Zyxel online FAQ, dedicate to the frequently asked questions.
USG FLEX L2TP Android, Nebula License Migration, NAS326 Twonky Media Server
Warranty Expiration Date:
Model Name:
The Serial Number that you provided does not correspond to a Zyxel device. To create a Support or Warranty case, please ensure you enter the correct Serial Number.
If your Serial Number is still not matching with our device records, you can proceed with initiating a web support request by completing the form below, once you have successfully registered or logged in.
Obadete se da govorite s predstavitel na uslugata.
Stremim se da otgovorim na vsichki obazhdaniya v ramkite na 3 minuti
no v natovareni vremena mozhe da ni tryabva malko poveche vreme
The query results above are limited to products sold by Zyxel Networks channel business in the EMEA region. They do not apply to other regions nor to products sold by Zyxel Communications.
You can proceed with the options below to receive further support:
Your Customer ID:
Dear Customer, your device was detected as a device purchased from an Internet Service Provider.
Please get in contact with your Internet Service Provider for Support- or Warranty services.
If you are unsure about who your ISP is, please have a look at this article: Click here to view the article!
We were unable to verify the Support and Warranty status of your device using the provided Serial Number. If you purchased your device in North America, please submit a support request to the US support team here. This portal is exclusively for products and services sold in the EMEA region.
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer,
We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number.
Thank you for your understanding.
