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  1. Zyxel Support Campus EMEA
  2. Nebula (Network Management)
  3. Firewall / Cybersecurity

Firewall / Cybersecurity

  • How to Renew an IKEv2 Certificate in Nebula
  • Zyxel Firewall - How to Configure IP Exception to Bypass Security Services on Nebula
  • Zyxel VPN SecuExtender - if certificate expired in Nebula Firewall and SecuExtender VPN no longer connects.
  • Zyxel Firewall Nebula - VPN problem in Nebula after upgrading to macOS Sonoma
  • Zyxel Nebula Remote Access VPN - How to configure IKEv2 IPsec Remote Access VPN (SecuExtender client)
  • Nebula CC - Cloud Monitoring Mode Hybrid Cloud/Stand-alone mode
  • Nebula (Firewall)- Set DNS Server on a Remote VPN Site
  • Nebula VPN - Configure Routing from L2TP VPN to Site To Site Tunnel
  • Nebula CC - Configure DNS Content Filter
  • Nebula ZTP - How to register USGFLEX/ATP gateway in Nebula Control Center
  • Nebula - Configure LAN / VLAN interfaces
  • Nebula USG/NSG - Dynamic DNS
  • Nebula VPN - Configure 2FA-Authentication with Google Authenticator
  • Nebula Troubleshooting - Amazon Alexa / Dot / Echo / Sonos does not work
  • Nebula VPN - Overview of Virtual Private Network VPN
  • Nebula USGFLEX/ATP/VPN - Routing and Traffic Shaping configuration
  • Nebula - Block applications with Application Patrol (App Patrol)
  • Nebula MyZyxel/Nebula - How to Activate Two-Factor Authentication for Nebula/MyZyxel portal access
  • Nebula VPN - Configure IPSec IKEv1 VPN Client (Client-To-Site)
  • Zyxel Nebula NSG - Configure L2TP VPNbehind NAT
  • Nebula NSG - Update firmware per FTP on your Nebula Security Gateway
  • Nebula NSG - traffic shaping and global bandwidth limits
  • Nebula - Configuring the PPPoE internet dial-up on your Nebula Security Gateways NSG
  • Nebula - Configure Firewall Rules on your Security Gateway Security Policy
  • Nebula NSG - Content-filtering does not block Google-related services e.g. YouTube on Chrome Browsers
  • VPN - Configure L2TP Client Configuration using Android, iOS, Windows & Linux Ubuntu
  • Nebula VPN - Configure L2TP-VPN with a RADIUS/AD-Server using Nebula
  • Nebula Firewall - Configure Policy Routes in Nebula
  • Nebula Firewall - Prioritize VoIP traffic Traffic Shaping / Bandwidth Management / Voice VLAN
  • Nebula Guest WiFi - Configure Guest WiFi with Layer 2 isolation
  • Next ›
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Phase Out Information
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FAQ
The Zyxel online FAQ, dedicate to the frequently asked questions.
USG FLEX L2TP Android, Nebula License Migration, NAS326 Twonky Media Server
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To view your available support options, please enter a valid serial number.

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Dear Valued Customer,

Your device was identified as a product purchased through an Internet Service Provider (ISP), a Mobile Network Provider, or a retail shop that obtained the device through one of these providers.

Please contact the Internet Service Provider (ISP), Mobile Network Provider, or the shop where you purchased the device for Support or Warranty services.

Important notice:
Zyxel Networks (support.zyxel.eu) is not responsible for providing support or warranty services for this product, as it was originally designed for exclusive distribution agreements with the partners mentioned above.

Zyxel Communications, the entity responsible for this product line, accepts support requests only through the official support channels of the ISP, Mobile Network Provider, or reseller.

If you are unsure which provider or shop to contact, please refer to the article below:

More Information

We were unable to verify the Support and Warranty status of your device using the provided Serial Number.

If your device is supported in the US region, including: American Samoa, Belize, Bolivia, Canada, Colombia, Costa Rica, Cuba, Dominican Republic, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Northern Mariana Islands, Panama, Puerto Rico, U.S. Virgin Islands, or the United States of America, please select the button “Contact US Support”.

For all other regions, please select “Contact Support Other Regions”.

Please note that this portal is exclusively intended for products and services sold in the EMEA region.

Contact US Support Contact Support Other Regions
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer, We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number. Thank you for your understanding.

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