To make your life easier in managing your licenses for your devices, the Marketplace has been opened to buy licenses conveniently and securely.
These are the three major benefits for you as a customer when using the Marketplace:
Get immediate license renewal
Avoid incorrect license(s) purchased with our filtered product listing
Review your device and license status online
How to access the Marketplace?
You might have noticed that after logging in to myzyxel.com, there is a new icon in the right list
After logging in, you will be greeted with your assets - your devices registered to your MyZyxel account
By clicking on one of your devices, you have an overview of the currently running licenses:
How to order a new license?
By ticking the checkbox and the button "Go to License" you will be forwarded to the License Selection:
Here you can choose which licenses you would like to buy (Currently, you can only buy Security licenses, but more for AP Controller, Hotspot, and Nebula are planned):
After clicking "Add to Cart", you will see an overview of your shopping cart:
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Zyxel periodically provides end-of-life information and migration recommendations to our valued customers.
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The Zyxel Community is an online platform dedicated to networking enthusiasts, IT professionals, and Zyxel product users.
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FAQ
The Zyxel online FAQ, dedicate to the frequently asked questions.
USG FLEX L2TP Android, Nebula License Migration, NAS326 Twonky Media Server
Warranty Expiration Date:
Model Name:
The Serial Number that you provided does not correspond to a Zyxel device. To create a Support or Warranty case, please ensure you enter the correct Serial Number.
If your Serial Number is still not matching with our device records, you can proceed with initiating a web support request by completing the form below, once you have successfully registered or logged in.
Obadete se da govorite s predstavitel na uslugata.
Stremim se da otgovorim na vsichki obazhdaniya v ramkite na 3 minuti
no v natovareni vremena mozhe da ni tryabva malko poveche vreme
We were unable to verify the Support and Warranty status of your device using the provided Serial Number. If you purchased your device in North America, please submit a support request to the US support team here. This portal is exclusively for products and services sold in the EMEA region.
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer,
We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number.
Thank you for your understanding.
