In this article, we will examine the process of RESETTING and REBOOTING your device to factory and default settings and clarify the key aspects of this procedure.
Reset or Reboot
![]() | REBOOT | Press the button for about 5 seconds to reboot the Zyxel Device. |
RESET | Press the button for about 7 seconds (or until the PWR/SYS LED starts to blink), then release it to return the Zyxel Device to its default configuration (password 1234, LAN IP address 192.168.168.1, and so on). |
Question:
What is the difference between “Customer Default Configuration” and “Factory Default Configuration”?
Customer Default Configuration: Reboot the device to its last custom settings, which the user saved. It happens when you press the reboot button for 3 to 5 seconds.
Factory Default Configuration: Resets the device to its original factory settings, erasing all custom configurations. This occurs when you press the restore button for 7-14 seconds.
Question:
Why does the Stanby partition become N/A after pressing the RESET button?
Answer:
Suppose you press the RESET button and hold it for 30 seconds until PWR/SYS RED blinks. In that case, the standby partition performs system recovery, and the running partition will be reset to the system's default configuration.
If you need to reset the running partition to the system default configuration, press the RESET button and hold for 7-14 seconds.

LED Indication
User LED |
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Event:
- Select how you want the USER LED to behave.
- Select Admin login (green on) if you want the USER LED steady green when admin accounts are logged into the Zyxel Device.
- Select User Lockout (amber on) if you want the USER LED to be steady amber when a user IP address is locked out of the Zyxel Device. A user's IP address will be locked out when the user has logged into the Zyxel.
- The device was unsuccessful (for example, with the wrong password) more than three times.
- Select License Expired (amber on) if you want the USER LED to be steady amber when a Zyxel Device service license has expired.
- Select New Firmware Available (green blinking) if you want the USER LED to blink green when new firmware is available for upload.
- Select Off to turn off the USER LED.