Zyxel Introduces the New & Modernized Contact Us Page on the Support Portal

Zyxel Introduces the New & Modernized Contact Us Page on the Support Portal

Zyxel is pleased to announce the launch of our newly redesigned Contact Us page on the Support Portal.
The page has been completely modernized to deliver a faster, smarter, and more intuitive support experience, helping you reach the right assistance in just a few clicks.
 

⭐ What’s New & Improved

💬 AI-Powered Tobi Bot (Now Big-Screen Embedded)

• Chat with AI Tobi Bot for instant assistance
• Get help with troubleshooting, solution guidance, and ticket creation
• Search across the entire Zyxel database, including the Community Forum
• Seamlessly escalates to the support team when needed
• Live Chat is periodically available for selected Partner Levels as part of an enhanced Support Channel experience.*
   

🧭 Easy Step-by-Step Click Wizard

• A guided, step-by-step navigation flow that leads you to the best support option
• Intelligent form selection to ensure the right use-case every time
• Clear guidance even without a serial number
   

🎫 Quick Access to Your Support Tickets

• New “View my open tickets” button on the Contact page
• Instantly view and manage your open requests in one place
   

🔍 All Serial Number Information in One Place

• Easily check:
  • Warranty expiration date
  • Model name
  • Product details and more
• Built-in serial number error protection for a smoother experience
   

📦 Material Box – Resources at Your Fingertips

• Instantly access:
  • Firmware
  • User guides
  • Additional product materials
• Available directly in Step 1 of the wizard
   

📞 Smart Support & Sales Contact Selection

• Intelligent routing to the most relevant:
  • Phone hotlines
  • Sales contacts
• Ensures faster and more accurate assistance
• We are excited to introduce a Callback Service exclusively for customers who purchased directly from the Zyxel Online Store
   

🧩 All Support Options at a Glance

• View all available support options in one overview
• Easily identify the best fit for your needs
• See if service upgrades are available for your business
   

🔐 MyZyxel Assistance Login (Step 2)

• Secure login integrated into the support flow
• Limited feature set available for unauthenticated users
   

🔁 Start Over – Fast & Flexible

• Quick Start Over button to:
  • Check multiple serial numbers
  • Create multiple tickets or RMA requests with Start Over feature

The new Contact Us page is built to reduce effort, save time, and guide you intelligently to the right solution—whether you’re looking for self-help, AI assistance, or direct support.

*Availability may vary based on eligibility, region, and operational capacity.