This article shows how to collect the "Tech-Support" file (diagnostic file for switches) on your network switch (GS1900, GS1900, XGS3800 Series etc.)
1) Creating a Diagnostic File:
If it comes to debugging a strange behavior of a switch with our support, nothing is better than a Tech-Support file. We use these files to see what happens on our device and so we can figure out what goes wrong and why.
To create a "Tech-Support" File just log into your switch and go to:
Maintenance > Tech-Support
Then click on Download "All":
This can take up to 5 minutes. Depending on your configuration.
Once the download is complete, please provide the file to us.
2) [Legacy GUI] Creating a Diagnostic File:
If it comes to debugging a strange behaviour of a switch with our support, nothing is better than a Tech-Support file. We use these files to see what happen on our device and so we can figure out what goes wrong and why.
To create a "Tech-Support" File just log into your switch and go to
Management => Maintenance and click on "Tech-Support":
Now, please download the full "Tech-Support" File.
This can take up to 5 minutes. Depending on your configuration.
Once the download is complete, please provide the file to us.
3) Creating a "Tech-Support" file via CLI
If it comes to debugging a strange behavior of a switch with our support, nothing is better than a Tech-Support file. We use these files to see what happened on our device and so we can figure out what goes wrong and why.
If you only have access via Console/CLI, please save the session output into a file.
Here is an example from Putty:
Login and use command:
show tech-support
This can take up to 5 minutes. Depending on your configuration. Please go to the destination where this file was saved and provide this file to us.
