In this article, we’ll guide you through some basic troubleshooting steps to address common issues with the outdoor-series LTE7460, LTE7480, and LTE7490 devices. Before contacting support, you’ll learn practical methods to reset these devices to factory settings and explore solutions for specific challenges, like resolving poor signal quality when the LTE7460 consistently connects to the same band. Whether you're looking to enhance connectivity or ensure optimal performance, these troubleshooting tips will help you maximize your device's potential.
LED Lights
Where can you find LED lights, and what do they mean?
| COLOR | STATUS | DESCRIPTION |
| Red | On | The device is not connected to internet |
| Red | Blinking | The device is booting or self-testing |
| Red | Off | There is a system failure |
| Green | On | The device is connected to internet |
| Green | Blinking | The device is trying to connect to internet |
| Amber | On | The device is connected to internet and the wireless network is activated |
| Amber | Blinking | The device is not connected to internet but the wireless network is activated |
| Red/Green/ Amber | Scrolling | The device's firmware upgrade is in progress |
Reset the device
If you have recurring problems with the device, you can use the reset button to reset it back to factory defaults, which is a great way to solve most recurring problems.
- Make sure the device is connected to power and the power LED is on
- Press and hold the Reset button for 15 seconds
- Wait until the device reboots and you can reach the device again
Login to the device
To reach the device's web interface (where you can configure the device), you need to first login to the WiFi of the device, go into your web browser and type http://192.168.1.1 - you will then get to this page:
If you are having trouble logging into your device, please read the instructions for this unit more closely: Download Library
Connectivity issues?
Upgrading firmware to the latest version could help with your issue because your device's software is not running the latest modifications.
- Follow this link to download the firmware: Firmware Download.
- After download, Extract the zipped file you have downloaded with the built in extractor of your operative system (or Winzip, 7-zip)
- Login to the Web GUI of the NR7101 using this guide
- Go to Maintenance -> Firmware Upgrade and then click on Browse... and choose the .bin file you have extracted
The full update procedure is available in the instructions: User's Guide
Bridge mode (IP Passthrough mode)
If you want to set the LTE7490 to bridge mode (which means that all the traffic will be automatically forwarded to the router you have behind the LTE7490).
- Go to network setting -> Broadband -> Add/Edit New WAN interface
- Change the Mode from Routing to Bridge
- Click Apply
Asking for PIN every reboot
If you are experiencing that you have to insert your PIN code to the SIM-card every time you login, you can disable PIN protection under
Network Setting -> Broadband -> Cellular SIM
The device connects to the same band with a poor signal
- If the LTE7460 always connects to the same band with poor signal, please check the "LTE Band Selection" on Internet > Internet Settings > LTE Band Selection and see whether some of the LTE bands are disabled on the web interface.
- Most service providers have their network coverage map on the Internet, some of them or the radio communication government body even show the coverage in each LTE bands. You may confirm to the band coverage of your location by the map. It is notable that the coverage is not constant but changing. If your location is at the periphery of the coverage, the signal may need improvement, and you may expect intermittent services at some points.
- The LTE7460's LTE antenna is directional; therefore, if the signal is always poor, you could also re-position the LTE7460 to get a better signal.