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Phase Out Information
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The Zyxel online FAQ, dedicate to the frequently asked questions.
USG FLEX L2TP Android, Nebula License Migration, NAS326 Twonky Media Server
Warranty Expiration Date:
Model Name:
The Serial Number that you provided does not correspond to a Zyxel device. To create a Support or Warranty case, please ensure you enter the correct Serial Number.

If your Serial Number is still not matching with our device records, you can proceed with initiating a web support request by completing the form below, once you have successfully registered or logged in.
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Zyxel Networks UK Ltd.
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Zyxel Networks UK Ltd.
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Zyxel Networks Belgium
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Zyxel Networks, o.z.
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Zyxel Communications A/S
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Zyxel Communications
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Zyxel France

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Zyxel Deutschland GmbH
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Zyxel Deutschland GmbH

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Zyxel Hungary & SEE
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Zyxel İletişim Teknolojileri A.Ş.
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Zyxel Communications
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ООО «Зайксел Коммьюникейшнс РУ»

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Zyxel Networks A/S Succ. In Spain
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Zyxel Networks UK Ltd.
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Obadete se da govorite s predstavitel na uslugata. Stremim se da otgovorim na vsichki obazhdaniya v ramkite na 3 minuti no v natovareni vremena mozhe da ni tryabva malko poveche vreme

Otvoreni rabotni dni 9: 00-17: 00 chasa

+359 24372659
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Zyxel Networks UK Ltd.
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We aim to answer all calls within 3 minutes
but at busy times we might need a little longer

Open workdays 9:00-17:00 (GMT +2)

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Zyxel Networks UK Ltd.
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Zyxel Networks UK Ltd.
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Zyxel Communications
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Zyxel Communications

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Zyxel Networks, o.z.
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Zyxel Switzerland
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Zyxel İletişim Teknolojileri A.Ş.
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Dear Valued Customer,

Your device was detected as a device purchased from an Internet Service Provider.

Please get in contact with your Internet Service Provider (ISP) for Support- or Warranty services.

If you are unsure about who your ISP is, please have a look at this article: Click here to view the article!

We were unable to verify the Support and Warranty status of your device using the provided Serial Number. If you purchased your device in North America, please submit a support request to the US support team here. This portal is exclusively for products and services sold in the EMEA region.
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer, We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number. Thank you for your understanding.