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  1. Zyxel Support Campus EMEA
  2. Wireless (Wifi)
  3. 5x / 6x Series

5x / 6x Series

  • Zyxel Access Point - How to change the country code on Zyxel access points
  • VLAN over WDS (wireless distribution system) - Wireless bridge
  • Zyxel AP WDS - WDS setup between standalone APs
  • Access Point: IDLE states
  • What is the option "As Native VLAN" on the AP VLAN setting?
  • Schedule SSID via Script on USG/ATP/VPN/NXC/UAG
  • ZyMesh Deployment - Best Practice / How To
  • AP Firmware updating via ZAC tool explained
  • How to collect the controller / AP diagnostic info by GUI?
  • Management - Switching from Managed & Nebula Mode back to Standalone
  • Legacy AP - Configure basic VLAN in the NWA / WAC Series
  • Connecting antennas to the WAC6553D-E
  • « First
  • ‹ Previous

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Phase Out Information
Zyxel periodically provides end-of-life information and migration recommendations to our valued customers.
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FAQ
The Zyxel online FAQ, dedicate to the frequently asked questions.
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Warranty Expiration Date:
Model Name:

The Serial Number that you provided does not correspond to a Zyxel device.

To view your available support options, please enter a valid serial number.

To continue without a serial number and with limited options, clear your input and select “I don’t have a serial number.”

How to Find Your Serial Number
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Zyxel Networks UK Ltd.
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Zyxel Networks Belgium
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Zyxel Communications
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Zyxel France

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Zyxel Deutschland GmbH
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Zyxel Deutschland GmbH

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Dear Valued Customer,

Your device was identified as a product purchased through an Internet Service Provider (ISP), a Mobile Network Provider, or a retail shop that obtained the device through one of these providers.

Please contact the Internet Service Provider (ISP), Mobile Network Provider, or the shop where you purchased the device for Support or Warranty services.

Important notice:
Zyxel Networks (support.zyxel.eu) is not responsible for providing support or warranty services for this product, as it was originally designed for exclusive distribution agreements with the partners mentioned above.

Zyxel Communications, the entity responsible for this product line, accepts support requests only through the official support channels of the ISP, Mobile Network Provider, or reseller.

If you are unsure which provider or shop to contact, please refer to the article below:

More Information

We were unable to verify the Support and Warranty status of your device using the provided Serial Number.

If your device is supported in the US region, including: American Samoa, Belize, Bolivia, Canada, Colombia, Costa Rica, Cuba, Dominican Republic, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Northern Mariana Islands, Panama, Puerto Rico, U.S. Virgin Islands, or the United States of America, please select the button “Contact US Support”.

For all other regions, please select “Contact Support Other Regions”.

Please note that this portal is exclusively intended for products and services sold in the EMEA region.

Contact US Support Contact Support Other Regions
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer, We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number. Thank you for your understanding.