Nebula [MSP Pack] - Activation and Overview of Managed Service Provider

Zyxel MSP (Managed Service Provider) is a term that refers to a company or organization that provides a range of IT and technology services to other businesses or clients. These services can include:
 

MSP license

• A 30-day MSP trial license  was automatically provided to account
• An MSP license that expires will keep the previous settings in MSP but disable the MSP features
• An MSP license can be transferred to another MSP administrator

Click the More icon at the top right-hand corner of the Dashboard screen and click the Services tab to view the Status of MSP licenses. To transfer an MSP license, select the MSP license and click Actions > Transfer license. Alternatively, click Transfer license under Actions

Features of the MSP Pack

• MSP Portal
• Cross-org synchronization (Cross-Org setting sync & Cross-Org site clone with device movement)
• Alert templates
• Firmware upgrades
• Backup & Restore
• Admins & Teams
• Change log
• MSP branding

Activating MSP Pack

Click the More icon at the top right-hand corner of the Dashboard screen and click the "My devices & services" tab to view the Status of MSP licenses. In this section, you can activate a trial license for 30 days or purchase a full license by clicking on the corresponding button. 

• Once activated, your account should be able to see the MSP portal level on the left menu

MSP Portal

• This screen lists every organization to which your account has at least read-only access

MSP cross-org > MSP cross-org manage > MSP portal

Cross-org synchronization
 

The Cross-org synchronization screen allows you to copy settings or a site from one organization to another. You can also move Nebula Devices with its settings to another organization. 

The link below will show you detailed instructions about Cross-Org setting sync and Cross-Org site clone:

Nebula [MSP portal] - Cross-org Synchronization and how to move a Site and its devices to another organization

Alert templates

The MSP administrator can configure the MSP alert template to monitor Nebula Devices for unexpected events (for example, online / offline events). NCC’s Smart Alert Engine uses knowledge of network topology and cross-device functionality to only generate alerts for unexpected events. This helps avoids unnecessary emails and notifications.
For example, an AP is receiving power from a PoE switch. If the AP loses power because its Ethernet cable is disconnected, NCC generates an alert. If the AP loses power because the switch has a PoE schedule that disables power to the AP, NCC does not generate an alert.
 

To access this screen, click MSP cross-org > MSP cross-org manage > Alert template 

Firmware upgrades

Use these screens to upgrade the firmware or schedule firmware upgrades for Nebula Devices in different organizations and different sites. Click MSP > MSP cross-org manage > Firmware upgrades to access the screens.

Schedule Upgrades Screen

Use this screen to view or schedule firmware upgrade for Nebula Devices within each organization and site. You can set different schedules for each Nebula Device models. Click MSP > MSP cross-org manage > Firmware upgrades > Schedule upgrades to access this screen.

MSP > MSP cross-org manage > Firmware upgrades > Schedule upgrades

• Individual Nebula Device upgrade schedule (set at MSP > MSP cross-org manage > Firmware upgrades > Schedule upgrades)
• Individual Nebula Device upgrade schedule (set at Organization-wide > Organization-wide manage > Firmware management > Devices)
• MSP, organization-wide or site-wide upgrade schedule. If you set all 3, the most recently set takes priority.
• NCC default per-device upgrade schedule and default site-wide upgrade schedule. The default upgrade schedule is 14 days after the new firmware is released

Backup and Restore

Use these screens to back up your Nebula Device’s configurations to NCC, or restore a previously saved configuration. Click MSP > MSP cross-org manage > Backup & restore to access these screens.

• In Cloud mode, back up a Security Firewall’s running configuration to NCC and restore a running configuration from NCC to a Security Firewall
• In Cloud Monitoring mode, back up a Security Firewall’s local Web Configurator settings to NCC and restore a local Web Configurator settings from NCC to a Security Firewall
• In Cloud mode, back up a Security Router’s running configuration to NCC and restore a running configuration from NCC to a Security Router.

Admins & Teams

The Admins & Teams enables you to assign an administrator or a group of administrators (a team) to multiple organizations at the same time. This is faster than configuring administrators for each organization especially if you have a large number of organizations.

• Admin method is recommended if MSP requires one agent to manage and oversee different customer networks
• Teams method is recommended if MSP requires multiple agents managing and overseeing multiple large customer networks

To see how the creation and distribution of the Admin - and Teams-method works, please check the below graphs:

• Admin-Method

Teams-Method

In very easy, layman terms, it can be said that the Admin Method sets up the access rights for a singular admin account, while with teams, you can distribute multiple users at the same time with a given set of access rights. The Admin and Teams menu tabs can be found via:
 

MSP cross-org > MSP cross-org manage > Admins & Teams 
 

• Merged Privilege

Within the Nebula Control Center, there are multiple places where you can define access rights to an organization/site, and these are weighted in their priority as follows:

Delegated Authority > Organization Level > Site Level

Also, here is a sheet showcasing the right distribution:

In this particular example, since the Group-Wide Administrator is set with Full-Delegate (highest priority), in the end, this will overweigh the other settings. 

Change log

Use the "Change Log" screen to view logged messages for changes in the Admins & teams and Cross-org synchronization screens. When the log is full, it deletes older entries one by one to make room for newer ones.

Click MSP cross-org > MSP cross-org manage > Change log

MSP Branding

The Dashboard logo section of this screen allows organization owners to replace the Nebula Control Center logo with a new MSP logo

MSP cross-org > MSP cross-org manage > MSP branding