In this article, you will learn how to check a device's warranty using its serial number. We will also cover key information about warranties before purchasing a device, including an understanding of Warranty Terms and End of Life (EOL) Support Terms. Additionally, you will find a link to a comprehensive list of devices that have reached the End of Service, End of Vulnerability, and End of Life stages. The article includes a link to the latest available updates and provides recommendations on migrating to current devices.
Check the Warranty of the purchased device
If you know the serial number of the product for which you would like to request warranty service, please fill in the details here: Open a request
Check the warranty offer before the purchase.
- If the product is not listed on this page, the standard warranty terms and conditions for Europe apply. These are typically 2 years from the date of customer purchase.
- The latest available updates for End-of-life devices and migration recommendations is available at the link: End-of-Life
- Please find the Products with a Limited Lifetime Warranty that are now End of Life in the attached list or here End-of-Life
Next Business Day Service | Part Number | Product | Warranty Term | Warranty at EOL | Standard Advanced Replacement |
5G/LTE Nebula managed | |||||
No | FWA710-EUZNN1F | FWA710 Nebula Flex | 5 Years | 2 Years | - |
No | FWA710-EU0102F | FWA710 Nebula Flex | 5 Years | 2 Years | - |
SCR Cloud Router | |||||
No | SCR50AXE-EU0101F | SCR50AXE | 2 Years | 2 Years | 10 Working Days |
USG LITE Family | |||||
No | USGLITE60AX-EU0101F | USGLITE60AX | 2 Years | 2 Years | 10 Working Days |
Zyxel USG Flex H Series | |||||
Yes | USGFLEX100H-EU0101F | USGFLEX100H | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX100H-EU0102F | USGFLEX100H bundle | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX100HP-EU0101F | USGFLEX100HP | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX100HP-EU0102F | USGFLEX100HP bundle | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX200H-EU0101F | USGFLEX200H | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX200H-EU0102F | USGFLEX200H bundle | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX200HP-EU0101F | USGFLEX200HP | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX200HP-EU0102F | USGFLEX200HP bundle | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX500H-EU0101F | USGFLEX500H | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX500H-EU0102F | USGFLEX500H bundle | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX700H-EU0101F | USGFLEX700H | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX700H-EU0102F | USGFLEX700H bundle | 5 Years | 5 Years | 10 Working Days |
Zyxel USG Flex Series | |||||
No | USGFLEX50-EU0101F | USGFLEX50 | 5 Years | 5 Years | 10 Working Days |
No | USGFLEX50AX-EU0101F | USGFLEX50AX | 5 Years | 5 Years | 10 Working Days |
No | USGFLEX100-EU0111F | USGFLEX100 | 5 Years | 5 Years | 10 Working Days |
No | USGFLEX100-EU0112F | USGFLEX100 bundle | 5 Years | 5 Years | 10 Working Days |
No | USGFLEX100AX-EU0101F | USGFLEX100AX | 5 Years | 5 Years | 10 Working Days |
No | USGFLEX100AX-EU0102F | USGFLEX100AX bundle | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX200-EU0101F | USGFLEX200 | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX200-EU0102F | USGFLEX200 bundle | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX500-EU0101F | USGFLEX500 | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX500-EU0102F | USGFLEX500 bundle | 5 Years | 5 Years | 10 Working Days |
Yes | USGFLEX700-EU0102F | USGFLEX700 bundle | 5 Years | 5 Years | 10 Working Days |
Zyxel ATP Series |
|||||
Yes | ATP100-EU0112F | ATP100 | 5 Years | 5 Years | 11 Working Days |
Yes | ATP200-EU0102F | ATP200 | 5 Years | 5 Years | 10 Working Days |
Yes | ATP500-EU0102F | ATP500 | 5 Years | 5 Years | 10 Working Days |
Yes | ATP700-EU0102F | ATP700 | 5 Years | 5 Years | 10 Working Days |
Yes | ATP800-EU0102F | ATP800 | 5 Years | 5 Years | 11 Working Days |
Next-Generation UTM Firewall-Appliance Series | |||||
Yes | USG20W-VPN-EU0101F | USG20W-VPN | 2 Years | 2 Years | 10 Working Days |
Zyxel Switch | |||||
Yes | XGS1935-28-EU0101F | XGS1935-28 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS1935-28HP-EU0101F | XGS1935-28HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS1935-52-EU0101F | XGS1935-52 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS1935-52HP-EU0101F | XGS1935-52HP | Limited Lifetime | 5 Years | 10 Working Days |
No | GS-105SV2-EU0101F | GS-105SV2 | Limited Lifetime | 2 Years | - |
No | GS-108SV2-EU0101F | GS-108SV2 | Limited Lifetime | 2 Years | - |
No | GS1005HP-EU0101F | GS1005HP | Limited Lifetime | 2 Years | - |
No | GS1008HP-EU0101F | GS1008HP | Limited Lifetime | 2 Years | - |
No | XGS1010-12-ZZ0102F | XGS1010-12 v2 | Limited Lifetime | 2 Years | - |
No | GS1100-16-EU0103F | GS1100-16 | Limited Lifetime | 5 Years | 10 Working Days |
No | GS1100-24E-EU0103F | GS1100-24E | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS1100-10HP-EU0102F | GS1100-10HP | Limited Lifetime | 5 Years | 10 Working Days |
No | GS1200-5-EU0101F | GS1200-5 | Limited Lifetime | 2 Years | - |
No | GS1200-8-EU0101F | GS1200-8 | Limited Lifetime | 2 Years | - |
No | GS1200-5HPV2-EU0101F | GS1200-5HPV2 | Limited Lifetime | 2 Years | - |
No | GS1200-8HPV2-EU0101F | GS1200-8HPV2 | Limited Lifetime | 2 Years | - |
No | XGS1210-12-ZZ0102F | XGS1210-12 v2 | Limited Lifetime | 2 Years | - |
No | XGS1250-12-ZZ0101F | XGS1250-12 | Limited Lifetime | 2 Years | - |
No | XGS1250-12-ZZ0102F | XGS1250-12 v2 | Limited Lifetime | 2 Years | - |
No | GS1900-8-EU0102F | GS1900-8 | Limited Lifetime | 5 Years | 10 Working Days |
No | GS1900-8HP-EU0103F | GS1900-8HP v3 | Limited Lifetime | 5 Years | 10 Working Days |
No | GS1900-10HP-EU0102F | GS1900-10HP v2 | Limited Lifetime | 5 Years | 10 Working Days |
No | GS1900-24E-EU0103F | GS1900-24E v3 | Limited Lifetime | 5 Years | 10 Working Days |
No | GS1900-24-EU0102F | GS1900-24 v2 | Limited Lifetime | 5 Years | 10 Working Days |
No | GS1900-24EP-EU0101F | GS1900-24EP | Limited Lifetime | 5 Years | 10 Working Days |
No | GS190024HPV2-EU0101F | GS190024HPV2 | Limited Lifetime | 5 Years | 10 Working Days |
No | GS1900-48-EU0102F | GS1900-48 v2 | Limited Lifetime | 5 Years | 10 Working Days |
No | GS190048HPV2-EU0101F | GS190048HPV2 | Limited Lifetime | 5 Years | 10 Working Days |
No | GS1915-8-EU0101F | GS1915-8 | Limited Lifetime | 5 Years | 10 Working Days |
No | GS1915-8EP-EU0101F | GS1915-8EP | Limited Lifetime | 5 Years | 10 Working Days |
No | GS1915-24E-EU0101F | GS1915-24E | Limited Lifetime | 5 Years | 10 Working Days |
No | GS1915-24EP-EU0101F | GS1915-24EP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XMG1915-10E-EU0101F | XMG1915-10E | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XMG1915-10EP-EU0101F | XMG1915-10EP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XMG1915-18EP-EU0101F | XMG1915-18EP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS1350-6HP-EU0101F | GS1350-6HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS1350-12HP-EU0101F | GS1350-12HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS1350-18HP-EU0101F | GS1350-18HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS1350-26HP-EU0101F | GS1350-26HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS1920-8HPV2-EU0101F | GS1920-8HPV2 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS1920-24V2-EU0101F | GS1920-24V2 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS192024HPV2-EU0101F | GS192024HPV2 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS1920-48V2-EU0101F | GS1920-48V2 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS192048HPV2-EU0101F | GS192048HPV2 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS1930-28-EU0101F | XGS1930-28 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS1930-28HP-EU0101F | XGS1930-28HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS1930-52-EU0101F | XGS1930-52 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS1930-52HP-EU0101F | XGS1930-52HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XS1930-10-ZZ0101F | XS1930-10 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XS1930-12F-ZZ0101F | XS1930-12F | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XS1930-12HP-ZZ0101F | XS1930-12HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XMG1930-30-ZZ0101F | XMG1930-30 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XMG1930-30HP-ZZ0101F | XMG1930-30HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS2210-28-EU0101F | XGS2210-28 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS2210-52-EU0101F | XGS2210-52 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS2220-10-EU0101F | GS2220-10 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS2220-10HP-EU0101F | GS2220-10HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS2220-28-EU0101F | GS2220-28 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS2220-28HP-EU0101F | GS2220-28HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS2220-50-EU0101F | GS2220-50 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | GS2220-50HP-EU0101F | GS2220-50HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS2220-30-EU0101F | XGS2220-30 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS2220-30HP-EU0101F | XGS2220-30HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS2220-30F-EU0101F | XGS2220-30F | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS2220-54-EU0101F | XGS2220-54 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS2220-54HP-EU0101F | XGS2220-54HP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS2220-54FP-EU0101F | XGS2220-54FP | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XS3800-28-ZZ0101F | XS3800-28 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS4600-32-ZZ0102F | XGS4600-32 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS4600-32F-ZZ0102F | XGS4600-32F | Limited Lifetime | 5 Years | 10 Working Days |
Yes | XGS4600-52F-ZZ0101F | XGS4600-52F | Limited Lifetime | 5 Years | 10 Working Days |
Transceivers and Accessories | |||||
No | 91-010-204001B | SFP-SX-D | 5 Years | 2 Years | 10 Working Days |
No | 91-010-203001B | SFP-LX-10-D | 5 Years | 2 Years | 10 Working Days |
No | 91-010-172001B | SFP-1000T | 5 Years | 2 Years | 10 Working Days |
No | SFP10G-T-ZZ0101F | SFP10G-T | 5 Years | 2 Years | 10 Working Days |
No | SFP10G-SR-ZZ0101F | SFP10G-SR | 5 Years | 2 Years | 10 Working Days |
No | SFP10G-LR-ZZ0101F | SFP10G-LR | 5 Years | 2 Years | 10 Working Days |
No | DAC10G-1M-ZZ0103F | DAC10G-1M | 5 Years | 2 Years | 10 Working Days |
No | DAC10G-3M-ZZ0103F | DAC10G-3M | 5 Years | 2 Years | 10 Working Days |
No | SFP-SX-E-ZZBD01F | SFP-SX-E 10 pack | 5 Years | 2 Years | N/A |
No | SFP-LX-10-E-ZZBD01F | SFP-LX-10-E 10 pack | 5 Years | 2 Years | N/A |
No | SFP10G-SR-E-ZZBD01F | SFP10G-SR-E 10 pack | 5 Years | 2 Years | N/A |
No | SFP10G-LR-E-ZZBD01F | SFP10G-LR-E 10 pack | 5 Years | 2 Years | N/A |
No | SFP-BX1550-E-ZZBD02F | SFP-BX1550-E 10 pack | 5 Years | 2 Years | N/A |
No | SFP-BX1310-E-ZZBD01F | SFP-BX1310-E 10 pack | 5 Years | 2 Years | N/A |
No | SFP-BX1310-E-ZZBD02F | SFP-BX1310-E 10 pack | 5 Years | 2 Years | N/A |
No | POE12-30W-EU0101F | POE12-30W | 5 Years | 2 Years | 10 Working Days |
No | POE12-60W-EU0101F | POE12-60W | 5 Years | 2 Years | 10 Working Days |
No | POE12-90W-EU0101F | POE12-90W | 5 Years | 2 Years | 10 Working Days |
No | POE12-3PD-ZZ0101F | POE12-3PD | 5 Years | 2 Years | 10 Working Days |
No | ACCESSORY-ZZSW01F | GS1920-8HPV2 Bracket | - | - | N/A |
No | SURGEPRO-GE-ZZ0101F | SURGEPRO-GE | 2 Years | 2 Years | N/A |
Rugged Switches | |||||
Yes | RGS200-12P-ZZ0101F | RGS200-12P | Limited Lifetime | 5 Years | 10 Working Days |
Yes | RGS100-5P-ZZ0101F | RGS100-5P | Limited Lifetime | 5 Years | 10 Working Days |
Business WLAN | |||||
Yes | WAC500-EU0101F | WAC500 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | WAC500-EU0105F | WAC500 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | WAC500H-EU0101F | WAC500H | Limited Lifetime | 5 Years | 10 Working Days |
Yes | WAX300H-EU0101F | WAX300H | Limited Lifetime | 5 Years | 10 Working Days |
Yes | WAC6303D-S-EU0101F | WAC6303D-S | Limited Lifetime | 5 Years | 10 Working Days |
Yes | NWA110AX-EU0102F | NWA110AX | Limited Lifetime | 5 Years | 10 Working Days |
Yes | NWA210AX-EU0102F | NWA210AX | Limited Lifetime | 5 Years | 10 Working Days |
Yes | WAX510D-EU0101F | WAX510D | Limited Lifetime | 5 Years | 10 Working Days |
Yes | WAX610D-EU0101F | WAX610D | Limited Lifetime | 5 Years | 10 Working Days |
Yes | WAX630S-EU0101F | WAX630S | Limited Lifetime | 5 Years | 10 Working Days |
Yes | WAX650S-EU0101F | WAX650S | Limited Lifetime | 5 Years | 10 Working Days |
Yes | WAX655E-EU0101F | WAX655E | Limited Lifetime | 5 Years | 10 Working Days |
AX-WIFI 6E Series | |||||
Yes | NWA220AX-6E-EU0101F | NWA220AX-6E | Limited Lifetime | 5 Years | 10 Working Days |
Yes | WAX620D-6E-EU0101F | WAX620D-6E | Limited Lifetime | 5 Years | 10 Working Days |
Yes | WAX640S-6E-EU0101F | WAX640S-6E | Limited Lifetime | 5 Years | 10 Working Days |
AX-WIFI 7 Series | Limited Lifetime | ||||
Yes | NWA130BE-EU0101F | NWA130BE | Limited Lifetime | 5 Years | 10 Working Days |
Yes | WBE530-EU0101F | WBE530 | Limited Lifetime | 5 Years | 10 Working Days |
Yes | WBE660S-EU0101F | WBE660S | Limited Lifetime | 5 Years | 10 Working Days |
* Limited Lifetime = Limited Lifetime warranty is defined as the Lifetime of the product from when the product is launched and first supplied to customers in the EU Region until the product End of Life (EOL) announcement is made upon the local Zyxel Website. The Business products will then be supported for a further 5 years after the EU Zyxel Service Centre makes the EOL announcement.