Zyxel Products [Warranty] - Products and Warranties

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Serhii Boiarynov
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In this article, you will learn how to check a device's warranty using its serial number. We will also cover key information about warranties before purchasing a device, including an understanding of Warranty Terms and End of Life (EOL) Support Terms. Additionally, you will find a link to a comprehensive list of devices that have reached the End of Service, End of Vulnerability, and End of Life stages. The article includes a link to the latest available updates and provides recommendations on migrating to current devices.

Check the Warranty purchased device

If you know the serial number of the product for which you would like to request warranty service, please fill in the details here: Open a request

Check the warranty offer before the purchase

  • If the product is not listed on this page, the standard warranty terms and conditions for Europe apply. These are typically 2 years from the date of customer purchase.
  • Please find Products with a Limited Lifetime Warranty that are now End of Life in the attached list.
  • The latest available updates for End-of-life devices and migration recommendations is available at the link: End-of-Life

The warranties are subject to: Terms and Agreements

           
Next Business Day Product Part Number Product Warranty Term EOL Support Term Standard Advanced Replacement

HOME PRODUCTS

No NBG6515-EU0102F NBG6515 2 Years 2 Years -
No WSQ60-EU0201F WSQ60 Duo Pack 2 Years 2 Years  
  WLAN Client / AP / Extender / Powerline      
No NWD6602-EU0101F NWD6602 2 Years 2 Years -
No PLA6457-EU0201F PLA6457 2 Years 2 Years -

5G / LTE

No LTE3301-PLUS-EU01V1F LTE3301-PLUS 2 Years 2 Years -
No LTE7480-M804-EUZNV1F LTE7480-M804 2 Years 2 Years -
No LTE7490-M904-EU01V1F LTE7490-M904 2 Years 2 Years -
No WAH7601-EUZNV1F WAH7601 2 Years 2 Years -
No LTE2566-M634-EUZNV1F LTE2566-M634 2 Years 2 Years -
No LTE5398-M904-EU01V1F LTE5398-M904 2 Years 2 Years -
No NR2301-EU01V1F NR2301 2 Years 2 Years -

5G/LTE Nebula managed

No LTE3301-PLUS-EUZNN1F LTE3301-PLUS  NebulaFlex 2 Years 2 Years -
No FWA505-EU0102F FWA505 NebulaFlex 2 Years 2 Years -
No FWA-510-EU0102F FWA-510 NebulaFlex 2 Years 2 Years -
No FWA710-EUZNN1F FWA710 NebulaFlex 5 Years 2 Years -
No FWA-710-EU0102F FWA710 NebulaFlex 5 Years 2 Years -
  SCR Cloud Router        
No SCR50AXE-EU0101F SCR50AXE 2 Years 2 Years 10 Working Days
  USG LITE Family        
No USGLITE60AX-EU0101F USGLITE60AX 2 Years 2 Years 10 Working Days

Zyxel USG Flex H Series

Yes USGFLEX100H-EU0101F USGFLEX100H 5 Years 2 Years 10 Working Days
Yes USGFLEX100H-EU0102F USGFLEX100H bundle 5 Years 2 Years 10 Working Days
Yes USGFLEX100HP-EU0101F USGFLEX100HP 5 Years 2 Years 10 Working Days
Yes USGFLEX100HP-EU0102F USGFLEX100HP bundle 5 Years 2 Years 10 Working Days
Yes USGFLEX200H-EU0101F USGFLEX200H 5 Years 2 Years 10 Working Days
Yes USGFLEX200H-EU0102F USGFLEX200H bundle 5 Years 2 Years 10 Working Days
Yes USGFLEX200HP-EU0101F USGFLEX200HP 5 Years 2 Years 10 Working Days
Yes USGFLEX200HP-EU0102F USGFLEX200HP bundle 5 Years 2 Years 10 Working Days
Yes USGFLEX500H-EU0101F USGFLEX500H 5 Years 2 Years 10 Working Days
Yes USGFLEX500H-EU0102F USGFLEX500H bundle 5 Years 2 Years 10 Working Days
Yes USGFLEX700H-EU0101F USGFLEX700H 5 Years 2 Years 10 Working Days
Yes USGFLEX700H-EU0102F USGFLEX700H bundle 5 Years 2 Years 10 Working Days

Zyxel USG Flex Series

No USGFLEX50-EU0101F USGFLEX50 5 Years 2 Years 10 Working Days
No USGFLEX50AX-EU0101F USGFLEX50AX 5 Years 2 Years 10 Working Days
No USGFLEX100-EU0111F USGFLEX100 5 Years 2 Years 10 Working Days
No USGFLEX100-EU0112F USGFLEX100 bundle 5 Years 2 Years 10 Working Days
No USGFLEX100AX-EU0101F USGFLEX100AX 5 Years 2 Years 10 Working Days
No USGFLEX100AX-EU0102F USGFLEX100AX bundle 5 Years 2 Years 10 Working Days
Yes USGFLEX200-EU0101F USGFLEX200 5 Years 2 Years 10 Working Days
Yes USGFLEX200-EU0102F USGFLEX200 bundle 5 Years 2 Years 10 Working Days
Yes USGFLEX500-EU0101F USGFLEX500 5 Years 2 Years 10 Working Days
Yes USGFLEX500-EU0102F USGFLEX500 bundle 5 Years 2 Years 10 Working Days
Yes USGFLEX700-EU0102F USGFLEX700 bundle 5 Years 2 Years 10 Working Days

Zyxel ATP Series

Yes ATP100-EU0112F ATP100 5 Years 2 Years 11 Working Days
Yes ATP200-EU0102F ATP200 5 Years 2 Years 10 Working Days
Yes ATP500-EU0102F ATP500 5 Years 2 Years 10 Working Days
Yes ATP700-EU0102F ATP700 5 Years 2 Years 10 Working Days
Yes ATP800-EU0102F ATP800 5 Years 2 Years 11 Working Days

Next-Generation UTM Firewall-Appliance Series

Yes USG20W-VPN-EU0101F USG20W-VPN 5 Years 2 Years 10 Working Days

Zyxel Switch

No GS-105SV2-EU0101F GS-105SV2 Limited Lifetime 2 Years -
No GS-108SV2-EU0101F GS-108SV2 Limited Lifetime 2 Years -
No GS-105BV3-EU0101F GS-105BV3 Limited Lifetime 2 Years -
No GS-108BV3-EU0101F GS-108BV3 Limited Lifetime 2 Years -
No GS1005HP-EU0101F GS1005HP Limited Lifetime 2 Years -
No GS1008HP-EU0101F GS1008HP Limited Lifetime 2 Years -
No XGS1010-12-ZZ0102F XGS1010-12 v2 Limited Lifetime 2 Years -
No MG-105-ZZ0101F MG-105 2 Years 2 Years -
No XMG-108-ZZ0101F XMG-108 2 Years 2 Years -
No XMG-105HP-EU0101F XMG-105HP 2 Years 2 Years -
No XMG-108HP-EU0101F XMG-108HP 2 Years 2 Years -
No XGN100C-ZZ0102F XGN100C v2 2 Years 2 Years -
No XGN100F-ZZ0101F XGN100F 2 Years 2 Years -
No GS1100-16-EU0103F GS1100-16 Limited Lifetime 5 Years 10 Working Days
No GS1100-24E-EU0103F GS1100-24E Limited Lifetime 5 Years 10 Working Days
Yes GS1100-10HP-EU0102F GS1100-10HP Limited Lifetime 5 Years 10 Working Days
No GS1200-5-EU0101F GS1200-5 Limited Lifetime 2 Years -
No GS1200-8-EU0101F GS1200-8 Limited Lifetime 2 Years -
No GS1200-5HPV2-EU0101F GS1200-5HPV2 Limited Lifetime 2 Years -
No GS1200-8HPV2-EU0101F GS1200-8HPV2 Limited Lifetime 2 Years -
No XGS1210-12-ZZ0102F XGS1210-12 v2 Limited Lifetime 2 Years -
No XGS1250-12-ZZ0101F XGS1250-12 Limited Lifetime 2 Years -
No XGS1250-12-ZZ0102F XGS1250-12 v2 Limited Lifetime 2 Years -
No GS1900-8-EU0102F GS1900-8 Limited Lifetime 5 Years 10 Working Days
No GS1900-8HP-EU0103F GS1900-8HP v3 Limited Lifetime 5 Years 10 Working Days
No GS1900-10HP-EU0102F GS1900-10HP v2 Limited Lifetime 5 Years 10 Working Days
No GS1900-24E-EU0103F GS1900-24E v3 Limited Lifetime 5 Years 10 Working Days
No GS1900-24-EU0102F GS1900-24 v2 Limited Lifetime 5 Years 10 Working Days
No GS1900-24EP-EU0101F GS1900-24EP Limited Lifetime 5 Years 10 Working Days
No GS190024HPV2-EU0101F GS190024HPV2 Limited Lifetime 5 Years 10 Working Days
No GS1900-48-EU0102F GS1900-48 v2 Limited Lifetime 5 Years 10 Working Days
No GS190048HPV2-EU0101F GS190048HPV2 Limited Lifetime 5 Years 10 Working Days
No GS1915-8-EU0101F GS1915-8 Limited Lifetime 5 Years 10 Working Days
No GS1915-8EP-EU0101F GS1915-8EP Limited Lifetime 5 Years 10 Working Days
No GS1915-24E-EU0101F GS1915-24E Limited Lifetime 5 Years 10 Working Days
No GS1915-24EP-EU0101F GS1915-24EP Limited Lifetime 5 Years 10 Working Days
Yes XMG1915-10E-EU0101F XMG1915-10E Limited Lifetime 5 Years 10 Working Days
Yes XMG1915-10EP-EU0101F XMG1915-10EP Limited Lifetime 5 Years 10 Working Days
Yes XMG1915-18EP-EU0101F XMG1915-18EP Limited Lifetime 5 Years 10 Working Days
Yes GS1350-6HP-EU0101F GS1350-6HP Limited Lifetime 5 Years 10 Working Days
Yes GS1350-12HP-EU0101F GS1350-12HP Limited Lifetime 5 Years 10 Working Days
Yes GS1350-18HP-EU0101F GS1350-18HP Limited Lifetime 5 Years 10 Working Days
Yes GS1350-26HP-EU0101F GS1350-26HP Limited Lifetime 5 Years 10 Working Days
Yes GS1920-8HPV2-EU0101F GS1920-8HPV2 Limited Lifetime 5 Years 10 Working Days
Yes GS1920-24V2-EU0101F GS1920-24V2 Limited Lifetime 5 Years 10 Working Days
Yes GS192024HPV2-EU0101F GS192024HPV2 Limited Lifetime 5 Years 10 Working Days
Yes GS1920-48V2-EU0101F GS1920-48V2 Limited Lifetime 5 Years 10 Working Days
Yes GS192048HPV2-EU0101F GS192048HPV2 Limited Lifetime 5 Years 10 Working Days
Yes XGS1930-28-EU0101F XGS1930-28 Limited Lifetime 5 Years 10 Working Days
Yes XGS1930-28HP-EU0101F XGS1930-28HP Limited Lifetime 5 Years 10 Working Days
Yes XGS1930-52-EU0101F XGS1930-52 Limited Lifetime 5 Years 10 Working Days
Yes XGS1930-52HP-EU0101F XGS1930-52HP Limited Lifetime 5 Years 10 Working Days
Yes XS1930-10-ZZ0101F XS1930-10 Limited Lifetime 5 Years 10 Working Days
Yes XS1930-12F-ZZ0101F XS1930-12F Limited Lifetime 5 Years 10 Working Days
Yes XS1930-12HP-ZZ0101F XS1930-12HP Limited Lifetime 5 Years 10 Working Days
Yes XMG1930-30-ZZ0101F XMG1930-30 Limited Lifetime 5 Years 10 Working Days
Yes XMG1930-30HP-ZZ0101F XMG1930-30HP Limited Lifetime 5 Years 10 Working Days
Yes XGS2210-28-EU0101F XGS2210-28 Limited Lifetime 5 Years 10 Working Days
Yes XGS2210-52-EU0101F XGS2210-52 Limited Lifetime 5 Years 10 Working Days
Yes GS2220-10-EU0101F GS2220-10 Limited Lifetime 5 Years 10 Working Days
Yes GS2220-10HP-EU0101F GS2220-10HP Limited Lifetime 5 Years 10 Working Days
Yes GS2220-28-EU0101F GS2220-28 Limited Lifetime 5 Years 10 Working Days
Yes GS2220-28HP-EU0101F GS2220-28HP Limited Lifetime 5 Years 10 Working Days
Yes GS2220-50-EU0101F GS2220-50 Limited Lifetime 5 Years 10 Working Days
Yes GS2220-50HP-EU0101F GS2220-50HP Limited Lifetime 5 Years 10 Working Days
Yes XGS2220-30-EU0101F XGS2220-30 Limited Lifetime 5 Years 10 Working Days
Yes XGS2220-30HP-EU0101F XGS2220-30HP Limited Lifetime 5 Years 10 Working Days
Yes XGS2220-30F-EU0101F XGS2220-30F Limited Lifetime 5 Years 10 Working Days
Yes XGS2220-54-EU0101F XGS2220-54 Limited Lifetime 5 Years 10 Working Days
Yes XGS2220-54HP-EU0101F XGS2220-54HP Limited Lifetime 5 Years 10 Working Days
Yes XGS2220-54FP-EU0101F XGS2220-54FP Limited Lifetime 5 Years 10 Working Days
Yes XS3800-28-ZZ0101F XS3800-28 Limited Lifetime 5 Years 10 Working Days
Yes XGS4600-32-ZZ0102F XGS4600-32 Limited Lifetime 5 Years 10 Working Days
Yes XGS4600-32F-ZZ0102F XGS4600-32F Limited Lifetime 5 Years 10 Working Days
Yes XGS4600-52F-ZZ0101F XGS4600-52F Limited Lifetime 5 Years 10 Working Days

Transceivers and Accessories

No 91-010-204001B SFP-SX-D 5 Years 2 Years 10 Working Days
No 91-010-203001B SFP-LX-10-D 5 Years 2 Years 10 Working Days
No 91-010-172001B SFP-1000T 5 Years 2 Years 10 Working Days
No SFP10G-T-ZZ0101F SFP10G-T 5 Years 2 Years 10 Working Days
No SFP10G-SR-ZZ0101F SFP10G-SR 5 Years 2 Years 10 Working Days
No SFP10G-LR-ZZ0101F SFP10G-LR 5 Years 2 Years 10 Working Days
No DAC10G-1M-ZZ0103F DAC10G-1M 5 Years 2 Years 10 Working Days
No DAC10G-3M-ZZ0103F DAC10G-3M 5 Years 2 Years 10 Working Days
No SFP-SX-E-ZZBD01F SFP-SX-E 10 pack 5 Years 2 Years N/A
No SFP-LX-10-E-ZZBD01F SFP-LX-10-E 10 pack 5 Years 2 Years N/A
No SFP10G-SR-E-ZZBD01F SFP10G-SR-E 10 pack 5 Years 2 Years N/A
No SFP10G-LR-E-ZZBD01F SFP10G-LR-E 10 pack 5 Years 2 Years N/A
No SFP-BX1550-E-ZZBD02F SFP-BX1550-E  10 pack 5 Years 2 Years N/A
No SFP-BX1310-E-ZZBD01F SFP-BX1310-E  10 pack 5 Years 2 Years N/A
No SFP-BX1310-E-ZZBD02F SFP-BX1310-E  10 pack 5 Years 2 Years N/A
No POE12-30W-EU0101F POE12-30W 5 Years 2 Years 10 Working Days
No POE12-60W-EU0101F POE12-60W 5 Years 2 Years 10 Working Days
No POE12-90W-EU0101F POE12-90W 5 Years 2 Years 10 Working Days
No POE12-3PD-ZZ0101F POE12-3PD 5 Years 2 Years 10 Working Days
No ACCESSORY-ZZSW01F GS1920-8HPV2 Bracket - - N/A
No SURGEPRO-GE-ZZ0101F SURGEPRO-GE 2 Years 2 Years N/A

Rugged Switches

Yes RGS200-12P-ZZ0101F RGS200-12P Limited Lifetime 5 Years 10 Working Days
Yes RGS100-5P-ZZ0101F RGS100-5P Limited Lifetime 5 Years 10 Working Days

Business WLAN

No NWA50AX-EU0102F NWA50AX 2 Years 2 Years 10 Working Days
No NWA50AXPRO-EU0102F NWA50AXPRO 2 Years 2 Years 10 Working Days
No NWA55AXE-EU0102F NWA55AXE 2 Years 2 Years 10 Working Days
No NWA90AXPRO-EU0102F NWA90AXPRO 2 Years 2 Years 10 Working Days
Yes WAC500-EU0101F WAC500 Limited Lifetime 5 Years 10 Working Days
Yes WAC500-EU0105F WAC500 Limited Lifetime 5 Years 10 Working Days
Yes WAC500H-EU0101F WAC500H Limited Lifetime 5 Years 10 Working Days
Yes WAX300H-EU0101F WAX300H Limited Lifetime 5 Years 10 Working Days
Yes WAC6303D-S-EU0101F WAC6303D-S Limited Lifetime 5 Years 10 Working Days
Yes NWA110AX-EU0102F NWA110AX Limited Lifetime 5 Years 10 Working Days
Yes NWA210AX-EU0102F NWA210AX Limited Lifetime 5 Years 10 Working Days
Yes WAX510D-EU0101F WAX510D Limited Lifetime 5 Years 10 Working Days
Yes WAX610D-EU0101F WAX610D Limited Lifetime 5 Years 10 Working Days
Yes WAX630S-EU0101F WAX630S Limited Lifetime 5 Years 10 Working Days
Yes WAX650S-EU0101F WAX650S Limited Lifetime 5 Years 10 Working Days
Yes WAX655E-EU0101F WAX655E Limited Lifetime 5 Years 10 Working Days
  AX-WIFI 6E Series        
Yes NWA220AX-6E-EU0101F NWA220AX-6E Limited Lifetime 5 Years 10 Working Days
Yes WAX620D-6E-EU0101F WAX620D-6E Limited Lifetime 5 Years 10 Working Days
Yes WAX640S-6E-EU0101F WAX640S-6E Limited Lifetime 5 Years 10 Working Days
  AX-WIFI 7 Series        
Yes NWA130BE-EU0101F NWA130BE Limited Lifetime 5 Years 10 Working Days
Yes WBE530-EU0101F WBE530 Limited Lifetime 5 Years 10 Working Days
Yes WBE660S-EU0101F WBE660S Limited Lifetime 5 Years 10 Working Days

Wireless Accessories

No ACCESSORY-ZZ0102F ACCESSORY Outdoor AP 2 Years 2 Years -
No ACCESSORY-ZZ0105F ACCESSORY T-BAR 2 Years 2 Years -
No ACCESSORY-ZZ0106F ACCESSORY POLE mount 2 Years 2 Years -
No ACCESSORY-ZZ0107F ACCESSORY Table Mount (10 Pack) 2 Years 2 Years -
No ANT2105-ZZ0201F ANT2105 2 Years 2 Years -
No 91-005-074001G 91-005-074001G 2 Years 2 Years -
No 91-005-074003G 91-005-074003G 2 Years 2 Years -
No 91-005-075004G 91-005-075004G 2 Years 2 Years -
No 91-005-075002G 91-005-075002G 2 Years 2 Years -

VDSL2 Gateway

No DX3301-T0-EU01V1F DX3301-T0 2 Years 2 Years -
No DX3301-T0-DE01V1F DX3301-T0 DE region 2 Years 2 Years -
No VMG3625-T50B-EU02V1F VMG3625-T50B 2 Years 2 Years -
No VMG4005-B50A-EU01V1F VMG4005-B50A 2 Years 2 Years -
  Gigabit WiFi 6 Gateway        
No EX3301-T0-EU01V1F EX3301-T0 2 Years 2 Years -
No EX3300-T0-EU01V1F EX3300-T0 2 Years 2 Years -
  WiFi 6  Access Point/Extender      
No WX3100-T0-EU01V2F WX3100-T0 2 Years 2 Years -

* Limited Lifetime = 

Limited Lifetime warranty is defined as the Lifetime of the product from when the product is launched and first supplied to customers in the EU Region until the product End of Life (EOL) announcement is made upon the local Zyxel Website. The Business products will then be supported for a further 5 years after the EU Zyxel Service Centre makes the EOL announcement.

Next Business Day Delivery =

Only available if the product is registered with a valid license following the terms and conditions.


 

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