This article introduces an improvement to our RMA (Return Merchandise Authorization) process that makes it even more convenient for you!
Warranty Information for Zyxel devices, including terms, conditions and warranty periods for each specific device is available at this link: Zyxel Products [Warranty] - Products and Warranties
Disclaimer: Zyxel EMEA offers services in the EU and the UK. The terms and conditions of each service may vary, with some exceptions and variations depending on your region and specific device. If you have any questions or need clarification, our support team will be happy to help you. Also, any updates or changes to these terms will be quickly reflected in the relevant article.
Repair and Replacement Services
Note: Access priority technical phone support for all partners and benefit from next-business-day RMA shipment service for Prime, Elite and Platinum members.
Based on the type of device and country where the customer requires the services, we offer the following service types:
| Standard → A replacement device will be sent within 10 working days upon confirmation of a defect in the product. There is no need to return your defect device anymore - you can take it to your local e-waste collection center. | |
| Standard+ → A replacement device will be sent within 10 working days upon confirmation of a defect in the product. The service also includes the arrangement of return delivery to the designated service center. | |
| Next Business Day Shipment → For specified products ZyXEL offers a Next Business Day Shipment Service for a replacement device. In addition to standard free of charge service, Zyxel offers a chargeable NBD Delivery service. To qualify for this service you simply purchase the service license and activate it through the process of registration. |
Note: Next Business Day Shipment - available only for Prime, Elite and Platinum members. Learn more about the Benefits and resources available to partners in the article at the link: Zyxel Partner Program