Zyxel Drive App [NAS] - Introduction to the Zyxel Drive App (Overview / Configuration / Troubleshooting)

Updated July 30, 2024 07:33

Serhii Boiarynov

Zyxel Drive App is a software application developed by Zyxel Communications, designed to enhance the functionality and usability of network-attached storage (NAS) devices. This application is primarily used to remotely access, share, and manage files on Zyxel NAS devices. It provides users with a convenient and secure way to access stored data from anywhere using various devices such as smartphones, tablets, and computers. In this article, we will provide an overview of this application, guide you through its configuration, and offer troubleshooting tips for any issues you may encounter during installation.

End-of-Life Product Notice: We regret to inform you that the product "Zyxel NAS Devices" has reached the end of its useful life. As a result, technical support for this device may be limited. Please be aware that any manipulation or use of a device that is already end-of-life is entirely at your own risk. You can find a list of obsolete devices, including their retirement and end-of-support dates, at the link below. This page also provides the latest updated version for your device: End of Life

Install ZyXEL Drive App

Note: If your device is already configured and paired with https://mycloud.zyxel.com/ In this case, simply open the application on your smartphone If your device is already configured and paired with https://mycloud.zyxel.com/. In this case, simply open the app on your smartphone using the account your NAS is paired with and the device will be added automatically and appear in your app. If it is a new or unconfigured device, follow the instructions below.

For Android: Open the Google Play Store, search for "ZyXEL Drive," and then tap the "Install" button to download and install the app.
For iOS: Open the Apple App Store, search for "ZyXEL Drive," and then tap the "Get" button to download and install the app
After installation is complete, tap the ZyXEL Drive app icon on your device to open it.
Use MyZyxel cloud account for authorization. If you do not have an Account yet, create one at https://mycloud.zyxel.com/ or use your Google or Facebook account for authorization.

Features and ZyXEL Drive App Overview

Remote Access: Zyxel Drive lets you access and manage your NAS files remotely over the internet. Check out this article for more on remote access: NAS Series - Remotely access files on NAS via WebDAV
Cross-Platform Compatibility: Available for both iOS and Android, so you can access your data on any device.
File Synchronization: Keeps selected files and folders on your NAS and devices updated, ensuring your important files are current.
File Sharing: Easily share files and folders with others, setting access permissions, passwords, and expiration dates for security.
Media Streaming: Stream photos, videos, and music from your NAS directly to your mobile devices without downloading.
Security Features: Includes SSL encryption and user authentication to protect your data and control access.
Easy Setup: Install the app, configure it to connect to your Zyxel NAS, and ensure remote access is enabled.
Notifications: Receive updates on file uploads, downloads, and changes to shared content.
Backup and Instant Upload: Back up and instantly upload mobile photos and videos to your NAS.

Troubleshooting

Connection problems

If you're experiencing issues with the Zyxel Drive App or myZyXELcloud-Agent, follow these steps:

Reinstall myZyXELcloud-Agent:
- Access your NAS via the web interface.
- Navigate to the myZyXELcloud-Agent app.
- Select "Uninstall" to remove the application.
- Once the uninstallation is complete, reinstall the myZyXELcloud-Agent app by downloading it from the Zyxel support website or app store.
- Follow the prompts to reinstall the app and reconfigure your settings.
Verify Network Connection:
- Ensure that your NAS and the device you are using to access it are connected to a stable network. Network instability can sometimes cause connectivity issues.

Drive App Freezes When Uploading Photos on iOS

If the Zyxel Drive App freezes during photo uploads on iOS devices, try these solutions:

Log Out and Log In Again:
- Open the Zyxel Drive App on your iOS device.
- Go to Settings and select "Log Out".
- Log back in and attempt to upload the photos again immediately after signing in.
Test with Another Device:
- Try using a different iOS device to see if the issue persists. This can help determine if the problem is specific to your current device.
Try a Different Network:
- Connect your iOS device to a different Wi-Fi network or use cellular data to test if the issue is related to your network.
Update the App and iOS:
- Ensure that both the Zyxel Drive App and your iOS version are up-to-date. Updates often contain bug fixes that might resolve your issue.
Clear App Cache (If Possible):
- Some apps allow you to clear cache or temporary files. Check the app settings to see if this option is available.

Summary

The Zyxel Drive App enhances the functionality of Zyxel NAS devices by offering convenient and secure remote access to your data. Key features include remote file access, synchronization, sharing, media streaming, and robust security measures. For optimal use, ensure you follow proper setup procedures and troubleshoot effectively by addressing common issues such as connection problems and app freezes. Please don't hesitate to refer to Zyxel's official documentation or support for detailed instructions and updates on the Zyxel Drive App.

Just a heads-up: Zyxel NAS devices have reached the end of their support period. We understand this might be inconvenient, so to help you out, please visit our forum or explore the NAS section in our knowledge base for all the details. You can also find a list of outdated devices and their support timelines at the link below.