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Zyxel Support Campus EMEA
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NAS

NAS

Zyxel Network-Attached Storage NAS - First-Step Guide and Best Practice for Zyxel NAS
Zyxel Personal Cloud Storage NAS - How to update/upgrade your Zyxel NAS
Zyxel Drive App NAS - Introduction to the Zyxel Drive App Overview / Configuration / Troubleshooting
NAS ZyXEL Drive App - for allows you easy access and shares your media files
Zyxel Network-Attached Storage NAS - Troubleshooting Common Issues on Zyxel NAS Devices
Zyxel Network-Attached Storage NAS - Zyxel NAS Power Supply UPS
Zyxel Network-Attached Storage NAS - Verified Hard Disk List for NAS Series
Zyxel Network-Attached Storage NAS - How to import or regenerate certificate on Zyxel NAS storage
Zyxel Network-Attached Storage NAS - RESET button on Zyxel NAS Devices
Zyxel Network-Attached Storage NAS - Creating a NFS share
Zyxel Network-Attached Storage NAS - Twonky Media Server Configuration and Troubleshooting
Zyxel Network-Attached Storage NAS - Configuring Link Aggregation / Port Trunking on Zyxel NAS
Zyxel Network-Attached Storage NAS - Comprehensive iSCSI Configuration Guide
Zyxel Network-Attached Storage NAS - Remotely access files on NAS via WebDAV
Zyxel Network-Attached Storage NAS - Backup and Restore Zyxel NAS
Zyxel Network-Attached Storage NAS - Configuration of Copy/Sync button
Zyxel Network-Attached Storage NAS - RAID Managing and Troubleshooting
Zyxel Network-Attached Storage NAS - Setting up the zCloud on the NAS and iPhone and Android
Zyxel Network-Attached Storage NAS - how to configure and troubleshoot Windows 10 Network Share SMBv1 and SMBv2
Zyxel Network-Attached Storage NAS - How to create schedule jobs
Zyxel Network-Attached Storage NAS - How to activate HDD Sleep Mode

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Phase Out Information

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FAQ

The Zyxel online FAQ, dedicate to the frequently asked questions.

USG FLEX L2TP Android, Nebula License Migration, NAS326 Twonky Media Server

Warranty Expiration Date:

Model Name:

The Serial Number that you provided does not correspond to a Zyxel device.

To view your available support options, please enter a valid serial number.

To continue without a serial number and with limited options, clear your input and select “I don’t have a serial number.”

How to Find Your Serial Number

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Zyxel Networks UK Ltd.

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Zyxel Networks Belgium

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Zyxel United States of America and Canada

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Zyxel Networks, o.z.

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Zyxel Communications A/S

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Zyxel Communications

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Zyxel Deutschland GmbH

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Zyxel Deutschland GmbH

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Zyxel Hungary & SEE

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Zyxel İletişim Teknolojileri A.Ş.

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Zyxel Switzerland

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Service Type:

Your Customer ID:

Dear Valued Customer,

Your device was identified as a product purchased through an Internet Service Provider (ISP), a Mobile Network Provider, or a retail shop that obtained the device through one of these providers.

Please contact the Internet Service Provider (ISP), Mobile Network Provider, or the shop where you purchased the device for Support or Warranty services.

Important notice:
Zyxel Networks (support.zyxel.eu) is not responsible for providing support or warranty services for this product, as it was originally designed for exclusive distribution agreements with the partners mentioned above.

Zyxel Communications, the entity responsible for this product line, accepts support requests only through the official support channels of the ISP, Mobile Network Provider, or reseller.

If you are unsure which provider or shop to contact, please refer to the article below:

More Information

We were unable to verify the Support and Warranty status of your device using the provided Serial Number.

If your device is supported in the US region, including: American Samoa, Belize, Bolivia, Canada, Colombia, Costa Rica, Cuba, Dominican Republic, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Northern Mariana Islands, Panama, Puerto Rico, U.S. Virgin Islands, or the United States of America, please select the button “Contact US Support”.

For all other regions, please select “Contact Support Other Regions”.

Please note that this portal is exclusively intended for products and services sold in the EMEA region.

Contact US Support Contact Support Other Regions

Please attach an invoice of your defective device(s) as proof of purchase.

Dear Zyxel Customer, We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number. Thank you for your understanding.