To obtain a RMA case number and start the process of swap or return of a product, we require customers to complete the "Return Material Authorization" form. You can find this form in the Contact Us area under Mail Support, besides Chat and Phone contact information.
Before sending us your request, make sure you got the correct serial number of the device. You can find these information most likely on labels sticked to the device. If you provide us with a wrong serial number, many problems can occur in terms of warranty status, license transfer or service type.
The form also requires the requestors contact details and the possible alternative return address if the device shall be sent to another customer.
In case you have more than one device to claim, please separate the serial numbers and error descriptions by comma. You can also use the attached excel file to list down the serial numbers in column A-C, Lines 2-199 and your details in Line 2, columns D-K, alternative address column M-S .