Zyxel NBG Series [Wireless Router]- troubleshooting guides for NBG WIFI Router

In this article, you will discover comprehensive troubleshooting guides for a variety of router models. These include the NBG418Nv2, NBG6604, NBG6615, Armor G1 (NBG6818), and Armor G5 (NBG7815). Each section of the article is dedicated to addressing common issues and providing step-by-step solutions tailored to each specific model.

NBG-418Nv2 - Troubleshooting

Before starting the operations, make the physical connections of your modem as follows. Make sure that the device (phone, tablet, or computer) you will install is connected to your modem wired or wirelessly.

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  • Logging into the device
When trying to access the router you can use these IP addresses - if it's in router mode (meaning it's your primary network device) or bridge mode (if you have another router that is your primary network device)

 

If you have any problems, check this article out: Accessing your router via Web GUI

  • LED lights

Make sure that the LED lights are lighting up correctly

  • Reset the device

You reset your NBG-418Nv2 through the WPS button. Hold the button for 20 seconds and then wait for 3 minutes for the device to start up again (Do not power off the device when it's resetting)

  • Changing the WiFi password

Login to the device. Then go to network -> Wireless LAN -> General 

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Choose the security mode WPA2-PSK(AES) and then choose your new password under "Pre-Shared Key"

  • Firmware upgrade 

If you're having any problems or bugs, it could be a good idea to firmware upgrade your device.

  • Go to this website to download the latest firmware: Download Library
  • Extract the zipped file you have downloaded with the built-in extractor of your operative system (or Winzip, 7-zip)
  • Log in to the Web GUI using this guide: Accessing your router via Web GUI
  • Go to Maintenance-> Firmware upgrade and then click on Browse... and choose the .bin file you have extracted
  • Click on upload and let the firmware be updated, this can take up to 3 minutes (DO NOT TURN OFF THE DEVICE).

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NBG6615 / NBG6604 - Troubleshooting

Before starting the operations, make the physical connections of your modem as follows. Make sure that the device (phone, tablet or computer) you will install is connected to your modem wired or wirelessly. 

  • Logging into the device
When trying to access the router you can use these IP addresses - if it's in router mode (meaning it's your primary network device) or bridge mode (if you have another router that is your primary network device)

If you have any problems, check this article out: Accessing your router via Web GUI

  • LED lights

Make sure that the LED lights are lighting up correctly

  • Reset the device

You reset your NBG through the RESET button. Hold the button for 15 seconds and then wait for 3 minutes for the device to start up again (Do not power off the device when it's resetting)

  • Changing the WiFi password

Login to the device.

NBG6615: go to network -> Wireless LAN (2.4/5G)-> General (Router or Access Point Mode)

NBG6604: Wireless -> Security Mode: WPA-PSK/WPA2-PSK

Choose the security mode WPA2-PSK(AES) and then choose your new password under "Pre-Shared Key"

  • Firmware upgrade 

If you're having any problems or bugs, it could be a good idea to firmware upgrade your device.

  • Go to this website to download the latest firmware: Download Library
  • Log in to the Web GUI of the NBG using this guide: Accessing your router via Web GUI
  • Go to Maintenance -> Firmware upgrade and then click on Browse... and choose the .bin file you have extracted
  • Click on upload and let the firmware be updated, this can take up to 3 minutes (DO NOT TURN OFF THE DEVICE).

Armor G1 (NBG6818) / Armor G5 (NBG7815) Troubleshooting

Before starting the operations, make the physical connections of your modem as follows. Make sure that the device (phone, tablet, or computer) you will install is connected to your modem wired or wirelessly. 

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  • Logging into the device
When trying to access the router you can use these IP addresses - if it's in router mode (meaning it's your primary network device) or bridge mode (if you have another router that is your primary network device)

If you have any problems, check this article out: Accessing your router via Web GUI

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