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  1. Zyxel Support Campus EMEA
  2. Cybersecurity
  3. ATP / USG FLEX Series

ATP / USG FLEX Series

  • SecuExtender VPN - Perpetual License End of Life EoL / Phase Out Announcement
  • IKEv2 VPN with Pre-Shared key on Mobile Devices (Instead of L2TP)
  • Daily Report with Gmail as Mail Server (Create & use App Passwords)
  • Unverified, Unofficial firmware Notification (Weekly firmware or not?)
  • IKEv2 DNS Workaround iOS
  • VPN - SecuExtender IPSec IKEv1 / IKEv2 using 2FA via Email server
  • VPN - Configure IKEv2 with Certificate On-Premise Firewall with 2FA
  • How to connect SP350E Printer to USG FLEX series
  • Firewall High Availability HA Pro - Recovery of your HA Scenario without unbinding
  • VPN - Configure an Active Directory [AD] Server through a VPN tunnel
  • Firewall - Increasing Throughput / Speed Boost for WAN and VPN
  • App Patrol - DNS over HTTPS blocking
  • VPN IPSec Client - Tracemode
  • USG FLEX / ATP / VPN Series: Using Virtual Interfaces
  • My default deny firewall rule is blocking my LAN traffic? Firewalls or routers WAN and LAN zone not separated properly
  • Astra Endpoint Protection Cloud Service - What is it and why should you use it?
  • USG FLEX / ATP: Bridge Interface
  • IP Reputation, URL Threat Filter & DNS Threat Filter - What is it and how is it used?
  • ATP / USG FLEX - Skip UTM activation in Wizard
  • USG/ATP/USG FLEX - Deleting a Config File that includes Special Characters
  • Static Routes - What they are and when to use them (USG FLEX/ATP/VPN)
  • Firewall - Configure 2FA via Google Authenticator for VPN Stand-Alone Mode
  • USG/ATP/VPN - How to download / backup the running configuration
  • Access via NAT with specified users
  • Best Practice - ATP UTM Features
  • First setup of your firewall - USG / FLEX / VPN / ATP
  • Basic Configuration of Zyxel Firewall - Objects, Zones, NAT, VPN and more! (USG / FLEX / ATP)
  • CLI via Console Cable Zyxel Devices - Console to Access the Serial Port & Use Debug level 8 Putty & TeraTerm
  • Security Policies on USG FLEX/ATP/VPN - Helpful tricks and tips
  • How Two-Factor authentication mail can be sent to the email address from the Active Directory?
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Phase Out Information
Zyxel periodically provides end-of-life information and migration recommendations to our valued customers.
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The Zyxel Community is an online platform dedicated to networking enthusiasts, IT professionals, and Zyxel product users.
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FAQ
The Zyxel online FAQ, dedicate to the frequently asked questions.
USG FLEX L2TP Android, Nebula License Migration, NAS326 Twonky Media Server
Warranty Expiration Date:
Model Name:

The Serial Number that you provided does not correspond to a Zyxel device.

To view your available support options, please enter a valid serial number.

To continue without a serial number and with limited options, clear your input and select “I don’t have a serial number.”

How to Find Your Serial Number
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Zyxel France

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Zyxel Deutschland GmbH
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ООО «Зайксел Коммьюникейшнс РУ»

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Service Type:
Your Customer ID:

Dear Valued Customer,

Your device was identified as a product purchased through an Internet Service Provider (ISP), a Mobile Network Provider, or a retail shop that obtained the device through one of these providers.

Please contact the Internet Service Provider (ISP), Mobile Network Provider, or the shop where you purchased the device for Support or Warranty services.

Important notice:
Zyxel Networks (support.zyxel.eu) is not responsible for providing support or warranty services for this product, as it was originally designed for exclusive distribution agreements with the partners mentioned above.

Zyxel Communications, the entity responsible for this product line, accepts support requests only through the official support channels of the ISP, Mobile Network Provider, or reseller.

If you are unsure which provider or shop to contact, please refer to the article below:

More Information

We were unable to verify the Support and Warranty status of your device using the provided Serial Number.

If your device is supported in the US region, including: American Samoa, Belize, Bolivia, Canada, Colombia, Costa Rica, Cuba, Dominican Republic, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Northern Mariana Islands, Panama, Puerto Rico, U.S. Virgin Islands, or the United States of America, please select the button “Contact US Support”.

For all other regions, please select “Contact Support Other Regions”.

Please note that this portal is exclusively intended for products and services sold in the EMEA region.

Contact US Support Contact Support Other Regions
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer, We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number. Thank you for your understanding.