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  1. Zyxel Support Campus EMEA
  2. Cybersecurity
  3. ATP / USG FLEX Series

ATP / USG FLEX Series

  • USG / ATP / VPN / USG FLEX Firewall Series - Creating a Let´s Encrypt Certificate on Windows
  • Secure your Admin Account for USG FLEX / ATP / VPN Series
  • New usage of DHCP Table in USG FLEX/ATP/VPN Series
  • ADP - Flooding UDP on Port 4500
  • USG IPv6 - How to setup IPv6
  • VPN - Configure IKEv1 VPN with Linux StrongSwan
  • Firewall High Availability HA Pro - Device HA Pro redeploy
  • Adding a firewall rule / security policy on your ATP/USG FLEX/USG/ZyWall-Gateway
  • PCI Compliance Test | HTTP security headers, this port is missing X-XSS protection, X-content-Type-Options HTTP Header, and Strict-Transport-Security HTTP Header
  • USG / USG FLEX / ATP / VPN - How to allow HTTPS Web GUI Access from WAN?
  • 2FA / MFA Customized Port not working with Certificate (SSL VPN Login Issue)
  • Firewall Converter - Online Configurator Converter
  • USG FLEX - SNMP Settings and Troubleshooting
  • Secure WiFi
  • Quick Activation Wizard - Setup your Firewall Without Internet
  • Reactivating HTTP/HTTPS access via serial cable connection or SSH-terminal
  • Firewall Captive Portal - Configure Captive Portal Authentication with Google Authenticator 2FA
  • Firewall and Security - How to change your password to protect yourself
  • Adding additional WAN Interfaces (USG/ATP Series)
  • How to do Two-Factor Authentication with Active Directory Users
  • Firewall - Configure 2FA with Google Authenticator for Admin Access
  • How to download the config file from the "standby" partition?
  • Firewall High Availability HA Pro - How to replace a defect device in HA Pro
  • IKEv2 Client Issue / no traffic after reopening tunnel
  • How to speed up the authentication process when using Active Directory as authentication method?
  • VPN - Configure IPSec to Route IGMP/Multicast Traffic over VPN Tunnel
  • Logging Traffic on a Firewall devices (USG/VPN/ATP Traffic-Log)
  • Firmware Recovery Process on USG/ATP/VPN-Firewalls
  • Download Firmware from MyZyxel for your Security device (FLEX, ATP, USG, VPN, ZYWALL)
  • USG FLEX - What you should know about it
  • « First
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Phase Out Information
Zyxel periodically provides end-of-life information and migration recommendations to our valued customers.
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FAQ
The Zyxel online FAQ, dedicate to the frequently asked questions.
USG FLEX L2TP Android, Nebula License Migration, NAS326 Twonky Media Server
Warranty Expiration Date:
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The Serial Number that you provided does not correspond to a Zyxel device.

To view your available support options, please enter a valid serial number.

To continue without a serial number and with limited options, clear your input and select “I don’t have a serial number.”

How to Find Your Serial Number
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Your Customer ID:

Dear Valued Customer,

Your device was identified as a product purchased through an Internet Service Provider (ISP), a Mobile Network Provider, or a retail shop that obtained the device through one of these providers.

Please contact the Internet Service Provider (ISP), Mobile Network Provider, or the shop where you purchased the device for Support or Warranty services.

Important notice:
Zyxel Networks (support.zyxel.eu) is not responsible for providing support or warranty services for this product, as it was originally designed for exclusive distribution agreements with the partners mentioned above.

Zyxel Communications, the entity responsible for this product line, accepts support requests only through the official support channels of the ISP, Mobile Network Provider, or reseller.

If you are unsure which provider or shop to contact, please refer to the article below:

More Information

We were unable to verify the Support and Warranty status of your device using the provided Serial Number.

If your device is supported in the US region, including: American Samoa, Belize, Bolivia, Canada, Colombia, Costa Rica, Cuba, Dominican Republic, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Northern Mariana Islands, Panama, Puerto Rico, U.S. Virgin Islands, or the United States of America, please select the button “Contact US Support”.

For all other regions, please select “Contact Support Other Regions”.

Please note that this portal is exclusively intended for products and services sold in the EMEA region.

Contact US Support Contact Support Other Regions
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer, We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number. Thank you for your understanding.