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  1. Zyxel Support Campus EMEA
  2. Cybersecurity
  3. ATP / USG FLEX Series

ATP / USG FLEX Series

  • VPN Zyxel USG FLEX/ATP VPN Quick Setup - Configure IKEv2 IPSec on Android Quick Setup with Zyxel Firewall
  • VPN Zyxel USG FLEX/ATP VPN Quick Setup - Configure IKEv2 IPSec VPN via Wizard with Certificate on Android / iPhone iOS / Windows / MacOS
  • Deep Insight - Tips & Tricks for Firewall Products
  • Diagnostic and error analysis for Zyxel Firewalls - Guideline / Compendium
  • VPN Guideline - Choosing the right VPN-type for your Home-Office (+Useful Links & Tutorials)
  • Updating Zyxel USG FLEX, ATP, and VPN Devices from Very Old Firmware Versions
  • FAQFirewall High Availability HA Pro – Questions & Answers for Zyxel ZLD Firewalls
  • Zyxel Nebula - Why Can’t I Use ZTP or Native Mode to Deploy My Firewall on Nebula?
  • Zyxel Firewall Authentication Compatibility with Windows Server 2025
  • Zyxel H Series Firewall uOS - Zyxel Security Appliance Configure Converter
  • Zyxel Firewall Reset procedure - Reset and Reboot Procedures VPN/USG/ATP/USGFLEX Series Firewall
  • Zyxel Firewall Load Balancer [NAT] - How to Configure Virtual Server Load Balancer
  • Zyxel Firewall Port Forwarding NAT - Configure Virtual Server Port Forwarding on USG /USG FLEX/ATP/VPN
  • Zyxel Firewall Orange - USG & Zywall - Configuring the Orange fiber optic WAN network on Zywall/USG/VPN series
  • Firewall Convert Tool - Online Configurator Converter
  • Zyxel Firewall Web authentication - how to setup Web authentication in DMZ zone with VLAN
  • Firewall - Configure a DNS Server Zywall/Local DNS or Google DNS
  • Zyxel Firewall [USG FLEX, ATP Series] - Best Practice of SSL Inspection & Security Services
  • Zyxel Firewall VPN - Troubleshoot Site-to-Site VPN Stand-alone mode
  • How to set up a configuration backup with sending by e-mail USG/ATP/ZyWall
  • USG FLEX - SMS Notification (Email-to-SMS)
  • Hotspot Feature - Free Time
  • Hotspot Feature - Integrate Billing System (PayPal)
  • Hotspot Feature - Printing Guest WiFi Access on an Office Printer
  • USG/ATP/VPN - Basics of securing a firewall
  • USG/ATP/VPN - VPN 2FA with SMS (eCall)
  • Firewall (Stand-alone & Nebula CC) - Configure the Built-in WiFi in Wireless Firewall Models
  • Firewall AP Management - Manage Access Points located in Different Sites
  • Firewall - Accessing Switch/ISP router connected to WAN
  • Firewall [USG/ATP/VPN] - How to Update/Upgrade Firmware on USG/ATP/VPN
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Phase Out Information
Zyxel periodically provides end-of-life information and migration recommendations to our valued customers.
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The Zyxel Community is an online platform dedicated to networking enthusiasts, IT professionals, and Zyxel product users.
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FAQ
The Zyxel online FAQ, dedicate to the frequently asked questions.
USG FLEX L2TP Android, Nebula License Migration, NAS326 Twonky Media Server
Warranty Expiration Date:
Model Name:

The Serial Number that you provided does not correspond to a Zyxel device.

To view your available support options, please enter a valid serial number.

To continue without a serial number and with limited options, clear your input and select “I don’t have a serial number.”

How to Find Your Serial Number
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Zyxel Networks UK Ltd.
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Zyxel Networks UK Ltd.
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Zyxel Networks Belgium
Czech Republic

Zyxel Networks, o.z.
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Zyxel Communications A/S
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Zyxel Communications
France

Zyxel France

Germany

Zyxel Deutschland GmbH
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Zyxel Deutschland GmbH

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Hungary

Zyxel Hungary & SEE
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Zyxel İletişim Teknolojileri A.Ş.
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Zyxel Networks
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Zyxel Communications
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ООО «Зайксел Коммьюникейшнс РУ»

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Huvudkontor
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Zyxel Networks A/S Succ. In Spain
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Zyxel Networks UK Ltd.
Greece

Zyxel Networks UK Ltd.
Latvia

Zyxel Networks UK Ltd.
Lithuania

Zyxel Networks UK Ltd.
Poland

Zyxel Communications
Romania

Zyxel Communications

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Zyxel Networks, o.z.
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Zyxel Switzerland
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Zyxel İletişim Teknolojileri A.Ş.
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Service Type:
Your Customer ID:

Dear Valued Customer,

Your device was identified as a product purchased through an Internet Service Provider (ISP), a Mobile Network Provider, or a retail shop that obtained the device through one of these providers.

Please contact the Internet Service Provider (ISP), Mobile Network Provider, or the shop where you purchased the device for Support or Warranty services.

Important notice:
Zyxel Networks (support.zyxel.eu) is not responsible for providing support or warranty services for this product, as it was originally designed for exclusive distribution agreements with the partners mentioned above.

Zyxel Communications, the entity responsible for this product line, accepts support requests only through the official support channels of the ISP, Mobile Network Provider, or reseller.

If you are unsure which provider or shop to contact, please refer to the article below:

More Information

We were unable to verify the Support and Warranty status of your device using the provided Serial Number.

If your device is supported in the US region, including: American Samoa, Belize, Bolivia, Canada, Colombia, Costa Rica, Cuba, Dominican Republic, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Northern Mariana Islands, Panama, Puerto Rico, U.S. Virgin Islands, or the United States of America, please select the button “Contact US Support”.

For all other regions, please select “Contact Support Other Regions”.

Please note that this portal is exclusively intended for products and services sold in the EMEA region.

Contact US Support Contact Support Other Regions
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer, We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number. Thank you for your understanding.