The Zyxel Networks NR2301 is a state-of-the-art 5G NR portable router fully compliant with 3GPP Release 16 standards, providing seamless compatibility with both 5G and 4G networks. This article addresses a frequently asked question: Where can I find this device's Serial Number and MAC address?
As the NR2301 does not have an external sticker displaying this information, locating it can sometimes be challenging. Below are all the methods available for finding the serial number and MAC address on the NR2301:
Device Packaging: The box includes a sticker that lists the serial number and MAC address.
Device LCD Display: The serial number and MAC address can be found on the device's built-in LCD screen.
Internal Sticker: While no external sticker is present, removing the back cover reveals an internal sticker displaying the serial number and MAC address.
Device BOX
Typically, the device packaging has a white sticker that contains the following information (applicable for 4G/5G devices):
Device model
Part number of the device
Serial number of the device
MAC address of the device
IMEI
Device LCD Display
To open the part of the menu where the serial number, MAC address and IMEI information is displayed, proceed as follows:
Turn on the device
Open “Menu”
Scroll down to “About”.
Internal Sticker
If your device's original packaging is unavailable or if it cannot be powered on due to a malfunction, you may still retrieve the serial number. In such cases, please look over the sticker beneath the device's back cover, where the serial number is typically displayed. This method provides a reliable alternative when access to the device’s web interface is impossible.
Next, we’ll guide you through removing the device’s back cover to locate the serial number. Please only use this method if necessary. Opening the back cover without caution may risk damage, potentially voiding the device's warranty.
Remove the screw
Use a plastic card or a special device to open the locks
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Zyxel periodically provides end-of-life information and migration recommendations to our valued customers.
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FAQ
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Warranty Expiration Date:
Model Name:
The Serial Number that you provided does not correspond to a Zyxel device. To create a Support or Warranty case, please ensure you enter the correct Serial Number.
If your Serial Number is still not matching with our device records, you can proceed with initiating a web support request by completing the form below, once you have successfully registered or logged in.
Obadete se da govorite s predstavitel na uslugata.
Stremim se da otgovorim na vsichki obazhdaniya v ramkite na 3 minuti
no v natovareni vremena mozhe da ni tryabva malko poveche vreme
We were unable to verify the Support and Warranty status of your device using the provided Serial Number. If you purchased your device in North America, please submit a support request to the US support team here. This portal is exclusively for products and services sold in the EMEA region.
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer,
We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number.
Thank you for your understanding.
