Zyxel NR2301 [5G Router] - update and basic troubleshooting

Created January 25, 2024 10:40 - Updated January 25, 2024 11:59

Serhii Boiarynov

This article includes detailed recommendations to help you avoid common problems when using the NR2301, including general troubleshooting tips. The NR2301 router should be set up according to the instructions provided in the manual. This involves inserting the SIM card, connecting to power, and following the setup process.

Please refer to the instructions for more details:

Quick Start
User Manual

Configuration Backup

Regularly save your router configurations to avoid losing custom settings in case of a reset or power failure. The manual provides detailed steps on how to back up these settings. To back up the configuration, go to the WebGUI menu under "APP MODULE" - "Configuration Backup". In the Backup section, you can back up the configuration, restore the previously created configuration, and restore the factory configuration of the device.

Firmware Updates

Keep your NR2301 router updated with the latest firmware. Firmware updates often include improvements and bug fixes, enhancing the device's performance and security. It is possible to check if the latest update version is installed either from the WebGUI menu under "APP MODULE" - "Update" or in the device menu using the LCD.

Troubleshooting

Network Information

Log in to the NR2301 web configuration interface
Select the 'Network Information' tab to view connection details
Check the signal strength indicators and ensure they are within optimal ranges

We talk more about signal quality values in the article at the link, after which it will become clearer exactly what the problem is and how it can be solved - Signal quality [LTE/5G ] - LTE and 5G signal quality parameters

Verifying SIM Card and Network

SIM Card Status: In the 'Status' tab, check the SIM card status for proper recognition and activation.
Network Provider: Ensure the network provider displayed is correct and has coverage in your area.

Firmware Update

Check Firmware Version
Download the Latest Firmware and update device

Connectivity Issues

Restart Router: Power off the router, wait for a minute, and power it back on
Signal Interference: Move the router away from large metal objects and other sources of interference
Check for Overload: Ensure the number of connected devices is within the router’s capacity
Wi-Fi Interference: Change Wi-Fi channels to avoid interference from neighboring networks

Resetting to Factory Defaults

Backup Configuration: Before resetting, backup your configuration settings
Perform Reset: Press and hold the reset button for 10 seconds
Reconfigure Router: After reset, reconfigure the router using the initial setup instructions.

First check the router with factory settings, if the problem does not recur, restore your configuration from backup and check again.

Troubleshooting guides

The following articles outline potential issues with 5G/LTE devices and provide solutions. As the operational principles of various 5G/LTE devices are similar, troubleshooting instructions from one device can often be applied to others for added utility