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This article will explore key tips for managing your Zyxel Multy devices to optimize your home network. Learn how to customize your 2.4G and 5G SSID names, turn off Wi-Fi on your Multy-X (WSQ50), and update your Wi-Fi password for enhanced security and convenience.
Change SSID names for your 2.4G and 5G
Go to the Wifi Settings
Click on the Settings for your Wifi
Click on the ticked box to separate the SSID (Wifi) for 2.4G and 5G and untick it
Now you can enter different names for your 2.4G and 5G Wifi and save it
Сhange Password on Multy WiFi
Go to WIFI Settings
Tap on the "Edit" symbol
Edit the password and Tap on Save
After you tap on save, you will be prompted to confirm the change as it will take a while to send the change to every unit in your Multy network. When the update is done, you will be returned to your home screen and your WiFi password is changed.
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Zyxel periodically provides end-of-life information and migration recommendations to our valued customers.
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FAQ
The Zyxel online FAQ, dedicate to the frequently asked questions.
USG FLEX L2TP Android, Nebula License Migration, NAS326 Twonky Media Server
Warranty Expiration Date:
Model Name:
The Serial Number that you provided does not correspond to a Zyxel device. To create a Support or Warranty case, please ensure you enter the correct Serial Number.
If your Serial Number is still not matching with our device records, you can proceed with initiating a web support request by completing the form below, once you have successfully registered or logged in.
Obadete se da govorite s predstavitel na uslugata.
Stremim se da otgovorim na vsichki obazhdaniya v ramkite na 3 minuti
no v natovareni vremena mozhe da ni tryabva malko poveche vreme
The query results above are limited to products sold by Zyxel Networks channel business in the EMEA region. They do not apply to other regions nor to products sold by Zyxel Communications.
You can proceed with the options below to receive further support:
Your Customer ID:
Dear Customer, your device was detected as a device purchased from an Internet Service Provider.
Please get in contact with your Internet Service Provider for Support- or Warranty services.
If you are unsure about who your ISP is, please have a look at this article: Click here to view the article!
We were unable to verify the Support and Warranty status of your device using the provided Serial Number. If you purchased your device in North America, please submit a support request to the US support team here. This portal is exclusively for products and services sold in the EMEA region.
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer,
We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number.
Thank you for your understanding.
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